SelfServe Order Editing Upsell

SelfServe has been a fantastic addition to our Shopify store, and their customer support has truly stood out. The team is kind, responsive, and genuinely open to feedback. Whenever we’ve run into an issue or needed a personalization, they’ve listened carefully and done their best to find a solution. It means so much to work with a team that cares, follows up, and keeps trying until things are right. We’re incredibly grateful for their support and would highly recommend SelfServe!

SelfServe has been a fantastic addition to our Shopify store, and their customer support has truly stood out. The team is kind, responsive, and genuinely open to feedback. Whenever we’ve run into an issue or needed a personalization, they’ve listened carefully and done their best to find a solution. It means so much to work with a team that cares, follows up, and keeps trying until things are right. We’re incredibly grateful for their support and would highly recommend SelfServe!

Game changer. This eliminates the majority of customer enquiries and frees up SO MUCH time. The team are also great at helping work out app conflicts and any weird little issues you come across. Highly recommended.

Great app with a great team behind it! There was a small bug with the upsell widget and they fixed in 20 minutes. Thanks a lot!

The support helped me out way out of office hours, thanks so much!

This app enables customers to edit their own orders without contacting your customer service team. You can configure how long orders are self-editable, and also exclude certain types of orders. The rule-based configuration is very flexible and easy to understand. It also works well with downstream shipping software like ShipStation. The ability for a customer to add to their order (upsell) in addition to editing it is a nice benefit as well. Very good app with a strong support team as well. Nice job.

Lets our customers fix their own orders before we ship. The support team has been great as well, helping us set it up and even fix things on our store.

I’ve been using the app for about a month, and I’m very satisfied with the results. The support team is very responsive, and whenever I have difficulties with any of the settings, they respond within minutes.

Fantastic app with outstanding support - the team was incredibly responsive, helped us tailor everything to our workflow, and went above and beyond whenever we had questions. The EU Withdrawal feature has been invaluable for our European store and they’ve been continuously improving their upsells configurability based on our requirements.

Fantastic app with outstanding support - the team was incredibly responsive, helped us tailor everything to our workflow, and went above and beyond whenever we had questions. The EU Withdrawal feature has been invaluable for our European store and they’ve been continuously improving their upsells configurability based on our requirements.

Fantastic app with outstanding support - the team was incredibly responsive, helped us tailor everything to our workflow, and went above and beyond whenever we had questions. The EU Withdrawal feature has been invaluable for our European store and they’ve been continuously improving their upsells configurability based on our requirements.

A great app! Delyan was extremely supportive with onboarding me over a call just minutes after I installed it and we already have our first upsell.

A solid team with quick responses and efficient communication. We'll keep using and monitoring this app.

We couldn't be happier with this app. It's packed with functionality — far more than we expected — and covers everything we needed for self-service order edits and post-purchase upsells. What really stood out, though, was the team. They're true professionals and helped us through the entire setup, making sure everything was configured exactly right for our store. It's now live and running smoothly, and in just 7 days we've already increased our AOV by 10%. Highly recommended for any merchant looking to reduce support tickets and boost revenue at the same time.

The setup was surprisingly easy, and we had the customer-facing order editing live in under 15 minutes. Now you can swap a medium for a large directly from the order status page without bothering support. It's early days but I think we can cut support tickets easily by 30%.

This is a great way to let your customers edit order details post-purchase. The app UI is nicely done, and onboarding is simple. You can easily define what can be edited and under what rules. The team is responsive and can help you integrate with any fulfillment provider. Unfortunately, our customer base isn't used to editing orders themselves, so the app ultimately wasn't a fit for our store.

Very useful app for post-purchase upsells. Easy to set up, works smoothly, and helps increase AOV without making the checkout process harder for customers. Great support as well. Highly recommended.

Fantastisk kundeservice! Fikk hjelp til alt, Oppsett - implementering i nettbutikken!

This app definitely lives up to its name. We’ve had a lot of problems with people filling in a wrong address and giving customers the option to change it by themselves has been very big for our support team. Upsells are also a great addition. Other upsell apps we’ve explored charged either a percentage of all upsold items or were far more expensive than this one month over month. Support has also been outstanding, promptly resolving any issue we might have or being very fast to react on small feature requests.

We installed SelfServe expecting it to reduce a bit of support load. What we didn’t expect was how quickly it would transform how our customers handle their own orders. In just 7 days, 145 customers made changes to their orders without contacting our support team. No tickets, no back-and-forth emails, no delays. Just customers solving their own problems instantly, which resulted in an estimated $1500 of savings. Even better, it’s not just a support tool - it’s a revenue driver. During that same period, customers generated $1,284.87 in upsells while editing their orders. That alone made the app pay for itself many times over. The biggest shift for us is operational. Our team is no longer stuck manually processing simple requests like size swaps or cancellations. Customers get what they want immediately, and our team can focus on more important work. If you’re running a store and still handling order edits manually, you’re leaving both time and money on the table. This app is a no-brainer.