Wyllo

We were a NoFraud customer for many years and stayed on through the transition to Wyllo AI. Unfortunately, the service declined after the rebrand — decision accuracy on orders was noticeably worse than what we'd come to expect, and we ultimately moved to another fraud-protection provider. The reason for this review, though, is what happened on the way out. While closing out our remaining open disputes, we deliberately set the app to test mode so we would not be charged for orders, keeping it installed only to retain access to the case management tools. Wyllo then reactivated our account to live mode without asking us. We learned of it from an email sent by a senior member of their customer success team after the fact, telling us their technology had detected that our services "may have been accidentally disabled" and had already re-enabled them. It was not disabled in error — it was off by our deliberate choice — and at no point before reactivating did anyone ask us whether the change was intentional. Orders were charged in the meantime. The money is not the point. The point is that a vendor changed our store's configuration and turned a billable service back on based on their own assumptions, informing us only after it was done. That is not how a trusted partner behaves. We have reported the incident to Shopify and uninstalled the app. If you use this app, watch your billing closely — especially if you ever pause or test-mode the service.

I used it during trial period but as a small business owner I didnt qualify for their chargeback protection so I did not continue with them.

No documentation/YouTube tutorials, extremely overwhelming app. Cancels orders that aren't classified by Shopify as High Fraud but does its own classifications. So basically it cancelled orders from people that weren't trying to scam us but due to not finding the button to activate the automatic cancellation of fraud orders (main feature in my opinion) the orders that were fraud, slipped through. Not a good app for me, the second star is for the kind customer support but I need a set up guide not someone I have to ask 20 questions.

Update: The Business Development Manager reached out to assist. The customer service was a great experience, however, I don't see the value of $50 when I can get the same for $10. That is the reason why I don't go above 3 stars for this app.

Seems to be good. Though I find this part a bit misleading... The first listing under their FEATURES: "*Chargeback Protection: Should a fraud chargeback occur on an order NoFraud passed, NoFraud will reimburse you for the full chargeback amount. Minimum volume required for Chargeback Protection eligibility." This is only true if you have transactions over $50,000 per month (I assume this is USD?) & pay their fees, which is not transparent. Not so cool.

Update 12/2/21: The NoFraud team reached out to me quickly through multiple sources after seeing my post and provided timely follow-up service to ensure my issue was handled. Exceptional customer service is clearly a high priority for this company. I used the Get Support feature for help with our store over a week ago. I have not received a response, and can't find a contact number or direct email address for assistance.

I would not recommend, to many issues to get setup. Install script on all your pages what I think is to invasive to customer.

I find the App is to sensitive and cancelling genuine orders. Its probably costing me more in lost / cancelled orders that fraud orders. I wait to see what NF have to say about my issues.

This app is a must! They have the best customer support, and their app really works! They even do reviews by phone on medium risk orders, in order not to just discard an order that could be legit. Don't waste your time and money on a different app. This app is amazing and well priced!

I believe this app is so valuable because it works, it has a very strong AI which is different than the others. This app can catch fraud others can't. Although some others provide money back if a fraud-person / criminal steals from your website and steals from other IDs, this app prevents the headache from happening in the first place. It's always better to maintain a good record and not entertain, wasted time from fraudsters. Go with this app, it's worth it.

We originally started using Signifyd for fraud prevention. SIgnifyd started off ok and our orders were being checked and guaranteed. Then gradually more and more orders were declined for no good reason. Our customer service team ended up doing their usual checks with social media/ directory enquiries and contacting the customer, to find that actually the customer was most likely genuine. We then had to feed this all back to Signifyd so they could make a second decision. And again, sometimes they approved it and sometimes they would decline just because it was going to a different address. We were having to cancel orders as Signifyd were not guaranteeing them. Basically, we seemed to be doing as much work, if not more work. before we installed Signifyd. And receiving fewer results with Signifd. Then we came across NoFraud. The customer platform is more user-friendly and easy to navigate. They tag orders with responses, which helps us identify an order and filter orders. NoFraud proactively does the review for us which means we free up our time to focus on the genuine orders. And most importantly more orders are guaranteed. Which means faster processing, picking and packing, and much happier Urban Industry customers :) The support has been amazing and the installation was unbelievably quick. I would definitely recommend using No Fraud to help grow your business.

This app has helped us tremendously by catching, canceling and refunding the fraudulent orders before they make it to our fulfillment center console. We are very pleased with NoFraud!

We've been using Nofraud for over a year, we cannot trust shopify fraud prevention but noFraud offers a much higher level of sophistication, well worth it!

NoFraud has saved us hours of time and thousands of dollars by quickly and efficiently screening orders!

NoFraud was recommended to us as a means of increasing our sales through NoFraud's commitment to truly understanding the potential risk associated with any customer's order. Because NoFraud takes more steps to validate the potential for risk, and the opportunity for passing the customer's order through, we hoped to be able to increase the number of passed orders, without assuming more risk. We asked NoFraud to prove their claim. They set up a side-by-side comparison with our existing fraud prevention service provider over a two-week period. Every order that came through our store was handled by our existing provider, and NoFraud ran their usual range of fraud risk assessments. Even with NoFraud FAILING some orders that our existing provider PASSED, the overall benefit from NoFraud was evident in the total net value of orders PASSED by NoFraud that were FAILED by our existing provider. The implementation was fast and painless, along with hands-on training and suggestions to make the process much more transparent to our customer service team. I have already recommended NoFraud to several business partners as a way to increase sales, while still preventing potential fraudulent transactions.

We love NoFraud, they have helped us avoid unnecessary chargebacks. They flag suspicious purchases within seconds and provide us with the necessary follow up on how to proceed with the order. Their support team is quick and sufficient. Would recommend them to any business is high value products.

NoFraud has been fantastic. We switch from signifyd and haven't looked back. Better rates, vastly simpler customer service, easier touch points for service/help, chargeback protection and filing on our behalf. (this was huge -- of the few chargebacks we've gotten, NoFraud takes care of them and we're good to go!), super fast verifications (if/when needed). Great staff. All in all, definitely recommend going with this app!

Orders are screen and marked Pass / Fail in under 5 minutes. They're even able to protect orders that Shopify might have flagged as potential fraud. Screening orders for fraud verification by analyzing customers' data including name, credit card security info, address of shipping and billing, IP, and more.

An excellent vendor with a deep understanding of the complexities of modern fraud protection. Their team is highly supportive throughout the entire process—from initial discussions to implementation and ongoing account management.

Nofraud has been really great for us. We used to use Forter in the past which was pretty good but Nofraud/Wyllo just had a way better integration with Shopify making everything super seamless. Would recommend if your store has a lot of fraud and chargebacks