Fortuna: AI Support Staff

Fortuna connects your Shopify store and Gmail or Outlook support inbox, then uses live order, product, fulfillment, customer, and saved-policy context to handle routine customer email. Preview AI drafts before enabling Auto. Eligible policy-allowed refunds at or below the saved Auto cap may execute after identity, order, channel, policy, and safety checks; above-cap refunds are held for merchant review. The Auto cap is not a decline rule. Keep your existing inbox and focus on exceptions.