Fortuna: AI Support Staff

by FortunaHelpdesk · #148 in category

View on App Store

Tracking since Sep 4, 2026

Visibility

▼ 1 vs 30d ago

Avg. keyword position

29.7

▼ 3.7 positions worse

Rating · Reviews

—

▬ no new reviews in 30d

Category rank

#148 Helpdesk

▼ 28 places worse

Performance vs. changes

Rank timeline, annotated with every listing & review event

Showing 43 days — tracking starts Sep 5, 2026. Dots on the line are listing & review events — hover one for the change and its 14-day impact. Click a ranking row to focus its line.

Change log

Sep 28

PRICING

Pricing plans changed

Founder, Founder, Support Team +3 added · Growth, Starter removed

▼ avg position 30.3 → 32.0 across 19 tracked keywords (1.7 worse)

14-day window after vs. before — correlation, not proof.

Sep 11

SEO

Meta Description changed

− ~~Replace your support staff. Fortuna answers Shopify customer email and live chat 24/7 using live order data, with refunds kept within limits you set. Free plan.~~

+ Replace your support staff. Fortuna answers Shopify customer email 24/7 using live order data, with refunds kept within limits you set. Free plan.

Sep 11

SEO

Title Tag changed

− ~~Fortuna: AI Support Staff - Replace your support staff. Email + live chat, 24/7. | Shopify App Store~~

+ Fortuna: AI Support Staff - Replace your support staff. Email support, 24/7. | Shopify App Store

Sep 11

LISTING

Details changed

489 → 497 characters

− ~~Fortuna connects your Shopify store, Gmail or Outlook inbox and storefront live chat, then uses live order, product, fulfillment, customer a…~~

+ Fortuna connects your Shopify store and Gmail or Outlook inbox, using live order, product, fulfillment, customer and saved-policy context to…

Sep 11

LISTING

Introduction changed

97 → 83 characters

− ~~Replace your support staff. Fortuna answers email and live chat; refunds stay within your limits.~~

+ Replace your support staff. Fortuna answers email; refunds stay within your limits.

Sep 8

LISTING

Subtitle changed

− ~~Replace your support staff. Email + live chat, 24/7.~~

+ Replace your support staff. Email support, 24/7.

Sep 7

MEDIA

5 screenshots replaced

5 added, 5 removed

Sep 7

SEO

Meta Description changed

− ~~Replace your support hire. Fortuna answers Shopify customer email and live chat 24/7 using live order data, with refunds kept within limits you set. Free plan.~~

+ Replace your support staff. Fortuna answers Shopify customer email and live chat 24/7 using live order data, with refunds kept within limits you set. Free plan.

Sep 7

SEO

Title Tag changed

− ~~Fortuna: AI Support Staff - Replace your support hire. Email + live chat, 24/7. | Shopify App Store~~

+ Fortuna: AI Support Staff - Replace your support staff. Email + live chat, 24/7. | Shopify App Store

Sep 7

LISTING

Details changed

488 → 489 characters

− ~~Fortuna connects your Shopify store, Gmail or Outlook inbox and storefront live chat, then uses live order, product, fulfillment, customer a…~~

+ Fortuna connects your Shopify store, Gmail or Outlook inbox and storefront live chat, then uses live order, product, fulfillment, customer a…

Sep 7

LISTING

Introduction changed

96 → 97 characters

− ~~Replace your support hire. AI staff answer email and live chat; refunds stay within your limits.~~

+ Replace your support staff. Fortuna answers email and live chat; refunds stay within your limits.

Sep 6

LISTING

Subtitle changed

− ~~Handle routine support from your existing inbox.~~

+ Replace your support staff. Email + live chat, 24/7.

Sep 6

SEO

Meta Description changed

− ~~AI customer support using live Shopify context, with bounded policy-based auto refunds, above-cap merchant review, and saved-policy decline controls.~~

+ Replace your support hire. Fortuna answers Shopify customer email and live chat 24/7 using live order data, with refunds kept within limits you set. Free plan.

Sep 6

SEO

Title Tag changed

− ~~Fortuna: AI Support Staff - Handle routine support from your existing inbox. | Shopify App Store~~

+ Fortuna: AI Support Staff - Replace your support hire. Email + live chat, 24/7. | Shopify App Store

Sep 6

LISTING

Details changed

492 → 488 characters

− ~~Fortuna connects your Shopify store and Gmail or Outlook support inbox, then uses live order, product, fulfillment, customer, and saved-poli…~~

+ Fortuna connects your Shopify store, Gmail or Outlook inbox and storefront live chat, then uses live order, product, fulfillment, customer a…

Sep 6

LISTING

Introduction changed

85 → 96 characters

− ~~AI support staff for your store—handles routine tickets with policy and safety gates.~~

+ Replace your support hire. AI staff answer email and live chat; refunds stay within your limits.

16 events in the last 90 daysFull history →

Rankings

Click a row to chart it

Keyword	Rank	Δ 30d
HelpdeskCATEGORYIN CHART	#148	▼ 28
staff collaboration	#17	▬ 0
order tracking and returns	#21	▼ 2
staff training	#25	▼ 5
staff communication	#27	▼ 2
support staff access	#27	▼ 4
gmail	#28	—
product fulfillment	#32	▼ 1
shopify order tracking	#32	▼ 2
staff training manual	#40	▼ 11

19 keywords tracked · showing top 10All keywords →