Fortuna: AI Support Staff

by FortunaHelpdesk · #148 in category

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Tracking since Sep 4, 2026

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Name

Fortuna: AI Support Staff

Subtitle

Replace your support staff. Email support, 24/7.

Introduction

Replace your support staff. Fortuna answers email; refunds stay within your limits.

Details

Fortuna connects your Shopify store and Gmail or Outlook inbox, using live order, product, fulfillment, customer and saved-policy context to answer customers by email. Preview AI drafts before enabling Auto. Policy-allowed refunds at or below your saved Auto cap may execute after identity, order, channel, policy and safety checks; above-cap refunds wait for your tap — never refused just for being over the cap. Keep your inbox. Staff on Subscription™. Storefront live chat is not yet available.