Zipchat AI Chatbot & Live Chat

ZipChat has made a huge difference in my business since I started using it last week, my customers have really been engaging with the chatbot to help them answers their questions! It definitely reduced the amount of support queries I'm manually answering. Great app, well priced.

Great app! Set-up is really friendly....And it works!! Useful if you are teeny tiny or a large BEAST of a store.

We're just a few weeks into using Zipchat but it has been a great tool for us thus far. It handles most conversations very well and the AI-assisted search is superior to the custom solution we had in place on our site. We have yet to integrate this tool with our social media accounts or other channels but as a support tool on our main site it has been impressive.

Superó mis expectativas la aplicación, hice un soft start lanzándolo solo en mi página web de shopify por miedo, y cuando vi el poder de la herramienta lancé a las redes sociales para tener omnicomunicados a mis clientes. Hay bastantes opciones al inicio que pudieran no hacer sentido si es tu primera vez trabajando con un agente de ai, pero para mi sorpresa el equipo de zipchat en España me buscó para ofrecerme una sesión de onboarding, durante la sesión Lorena fue muy amable me ayudó sacarle el máximo a los features que no estaba explotando.

Cela fait une petite semaine que je paramètre et utilise en live Zipchat, bien que je n'ai pas encore un vrai recul et un paramétrage abouti, les premiers tests sont vraiment concluants Une très bonne analyse du ton et des produits de la marque, des questions pertinentes pour comprendre quoi proposer et répondre précisément aux attentes des clients Un paramétrage précis grâce à l ajout de prompts pour façonner au plus juste, l IA Pour finir, un support extra, bienveillant, ludique et clair avec Aymar, que je salue

Echt een fantastische app die zeer goed doet wat hij moet doen. En meer. Wat ik zelf erg prettig vind zijn de AI-vragen die bij producten toegevoegd worden, want dat stimuleert de interactie. Voor ons een hele fijne toevoeging. We zijn er nu ongeveer twee maanden mee aan de gang en verheugen ons erop om het nog verder te onderzoeken. Hartelijk dank aan Aymar en team, groet Jacques - DroomHout

A very powerful tool that’s also incredibly easy to set up. I highly recommend starting with an onboarding call to get a walkthrough of all the features and some help setting everything up properly. The support team is very helpful, friendly, and makes the whole process seamless. Highly recommended!

We've been using ZipChat for a few months now and we have been really pleased with it. We use it across all three of our domains and it has now become our first point of contact on the websites for our customers. We were looking for a way to improve our customer service, and we weren't even sure if AI chat would become a permanent part of our setup but it is now!

We recently moved from Tidio to Zipchat and have had a great experience so far. As an automotive parts company, being able to assist customers quickly and efficiently is extremely important to us. Zipchat has made the process smoother for both our team and our customers, and their support has been responsive and helpful throughout the transition. Very happy we made the switch!

App ben fatta e con tante funzionalità utili. Ottimo onboarding

We've been using Zipchat across our stores and it's been a great asset so far. Its capacity to offer 24/7 self-service support in any language has been a significant time-saver for us and has improved our CS efficiency. The app is straightforward to set up and tracks conversions from the chat. This feature has given us a better understanding of our customer interactions. One of the standout features for us is its self-learning capability. We were able to make minor corrections based on initial chats on our website, and the app adapted accordingly. This has helped keep our customer interactions relevant and effective. We recommend Zipchat to any e-commerce business aiming to enhance their user experience. It not only improves customer engagement but also reduces the number of tickets, making our operations more efficient. A very valuable tool for any business looking to improve their customer service!

I've tried other Ai Chatbots and I'm so happy with ZipChat! I love how ZipChat actually recommends products for customers with great accuracy. It goes beyond expectations with very specific responses and even in other languages. I've been blown away at how ZipChat can seamlessly follow any flow in the conversations with a very natural responses. It's cut down tremendously on my customer response work and the "Track My Order" feature is one that knocks out a huge chunk of customer issues. I can't wait to see what they add next.

Updated Review: I’ve stopped using this app, and here’s why. We use separate services for AI-assisted email CRM and an AI-assisted virtual receptionist. I dislike how siloed ZipChat is. There’s no way to export conversation data to help with email or phone handling. Also, older training data was sometimes retained despite every effort to re-educate it, which led to some bad customer suggestions. I’m now using other services, but the inability to import or export data for training a receptionist or improving email responses is a major hit to productivity. That said, we did love this app. It answered more accurately, in most cases, than humans (as long as the info on your site was correct) and worked 24/7. Previously, I was answering chats myself, and only during a limited 9 a.m. – 3 p.m. window. Customers who tried to reach me outside of that time had their messages forwarded. One thing that would be nice in a future update: if a customer has an issue, rather than simply sharing our email and phone number, the chatbot could take a message and forward it to a queue or our inbox. The logs showed the bot provided *very good* answers with none of the hallucinations common to other chatbots. Other bots made up facts about our products that were sometimes humorously wrong. ZipChat even seemed to interpret some images on our site—or inferred the info another way—but often answered better than I did, and I designed all of our products. If you’re jaded from answering the same questions all the time, give ZipChat a shot. Now, please come up with a bot to answer my customer service emails!

Amazing app. Really, all it takes is trying it out to see its incredible potential! An ultra-responsive, even proactive, support that continually improves its services! It makes all other chatbots look like outdated applications!

've been using the app for my online store, and it's been a fantastic experience overall. The app stands out as the best among several others I've tested. What makes it truly special is the developer's approachability and readiness to help, which is a rarity and highly appreciated. There are a few personal preferences and setup tweaks I'd like to see implemented. These are specific to my individual needs but I am genuinely excited about the upcoming features and seem to align well with what any forward-thinking online business would need.

Beneficial for our company, resulting in increased sales and delivering a positive customer experience. Beyond what AI alone can handle. The customer service is also swift in response to address any issues.

very happy with this tool and the customer service response

very easy to setup, very good

We've been using ZipChat AI on our Store and are thoroughly impressed with its seamless integration and ease of use. The AI significantly enhances our customer service by providing responsive, personalized interactions that reflect our brand's voice and ethos. Customers appreciate the instant support, and the AI's adaptability makes it feel like a natural extension of our team. ZipChat's robust functionality and excellent customer service have made this a worthwhile investment for improving our customer engagement and sal.

Very good app! It helps our customers 24/7, saving us a lot of email inquiries. I recommend!