Zapiet ‑ Product Options

Quick response time, and always helpful. Even if it takes time to sort out, they always follow up and make sure that things are working properly.

Downloaded the app to use and try, had some issues in the beginning, and since have loved the app. They went out of their way to create and release the toggle option and was operational within 2 weeks. They've gone over the top to make our shop work seamlessly with other apps, especially their sister app - Zapiet Pickup and Delivery. I am hopeful they get a bulk add option when you need to add a bunch of options. Excited to see what other options they come up with in the future.

This app does exactly what it says it will do, and interfaces well with Zapiet Pickup & Delivery. I needed some help and Kitty was fantastic to work with.

Love it, we had this idea where we wanted people to send us a picture for us to print on their tins, and it was a mess asking at checkout to send it via email etc etc. when i found out about product options, where you can simply upload the pic on the pdp!? amazing. great work again from the zapiet team.

Great app! I needed some adjustments and the promptly support did them for me. 5 Stars to Pavlo from the support team for his patience.

the app is simple but very useful, the support is amazing!

Brilliant support! They were super helpful and quick to sort everything out. Definitely recommend!

I had an issue with the app not working with my store. As soon as I reached out to them, they had some on it. It was a little more complicated that we 1st thought. The had it fixed by the next morning! Thank you.

Great app, thank you!

Stephane was incredibly helpful and fixed more than just one issue with my store. I couldn't recommend his work and his customer service more.

The chat person kept asking me to grant them access to our account... She was not able to solve issue and insisted they had to access our account. Sorry to say, but this was very suspicious In the meantime, we lost money as product options were not charging for the extras at checkout

Their support is exceptional. The app is great but its the after sales that matters the most.

I used chat support. The agent had outstanding responsiveness, was very knowledgeable, and there was no language barrier. The issue was resolved while the chat was in progress. Truly the best chat support experience I've ever had. Update from 6/26/2025 review: had what I was told was a rare error in the app. Chat support got right on it. The issue was escalated and solved the next day. The app continues to do what it claims effectively. It's a little pricey, but when all is said and done, I wouldn't be able to accomplish certain tasks without it. Thank you, Allan! Update: 07/06/2026. Had an issue with a file that had been deleted and that broke the app. Billy tracked it down, fixed it, and confirmed the result. Well done, Billy. Thank you.

The app has many options to work with which we love. The customer service reps, Zach and Maria have been very responsive. We had an issue adding a product to the shopping cart once we added the Zapiet widget, but the team was able to create a fix and get us up and running in about a week. The AI tool was very detailed and responsive as well. We found answers to many questions while we were setting up the widget that actually worked. We'd recommend this app.

I just started using this app, and encountered some minor issues. I have to say the live chat support is magnificent. I am always of the thought that an app may experience issue(s), and that's fine, but it's the support (live chat as opposed to raising tickets/sending emails) that makes me decide if I should take the leap. Thumbs up for Zapiet Product Options for the amazing live chat, super quick support and response time.

Great support

Always a dream to work with Jessica! She's such a lovely spirit, but also amazingly resourceful. I find myself wanting to contact support just to pick her brain. lolol

Super, goede service!

Awesome app and Betty is very helpful!!