Zakeke ‑ Customizer 2D & 3D

“Unlimited” plans... Retrospectively subject to storage limits and extra charges... We chose Zakeke’s “Unlimited” plan when we signed up years ago on the understanding that storage would be unlimited. We invested considerable time and money developing our platform around their 3D configurator. In August 2025, Zakeke announced storage restrictions and introduced new plans, charging additional storage fees. Our account, still in development, had already about 75gb of usage. Zakeke, without consultation, limited it to 5 GB even though the subscription continued (to this day) to be labelled as “Shopify UNLIMITED”. We disputed these restrictions as they do not reflect the agreement we originally entered into. And after a number of lengthy emails back and forth and months of being charged for over usage, Zakeke has made us an offer as "a gesture of goodwill" and we have now 50GB included in our plan. From our perspective, the commercial arrangement has changed after we invested in the platform, leaving us under pressure to pay more or constrain our project while the plan still carries the “Unlimited” name. Our dispute over the original entitlement and previous charges remains unresolved. Storage transparency is another concern. The dashboard provides an overall usage figure and some deletion controls, but we still lack the detailed asset breakdown needed to understand and effectively manage the storage being charged. For a business building a substantial product catalogue, predictable costs and clear terms matter. Based on our experience, we would advise merchants to think carefully before investing significant time and money, as Zakeke seem to be comfortable in changing their terms of business then enforcing them unto their existing customers retrospectively. In other words, they will make you an offer you can't refuse...

FUNCTION: The product does work well, albeit with some limitations. - It would be nice if we could select different printing methods for different variations of products. - One odd thing: Every time a customer customizes a product, the customized version gets added to our Shopify store as a new product. Not a big deal, but odd. Other than this, Zakeke has integrated very smoothly with our site, and the mobile-friendly version works very well, too. PRICE: It should be noted that .eps and .pdf support is paid extra; by default, the paid tool only supports .png and .jpg files. SUPPORT: Phenomenal customer support. Carlo has been excellent to work with, and Francesca in the help team normally gets back quickly to any concerns.

In theory, this app works well. In practice, the app does not work as advertised. Apparently there are significant limits to the number of variants you can make available to customer (number of colors, sizes, etc). The customer support is non-existent and despite providing credentials to both my Shopify and Printful accounts, they've not been successful in showing me one situation where this app allows customization of a product and seamless creation of an order with the Printing partner. Turns out you need significant edits to your theme to make this work properly and to create customizable products as digital products that don't require shipping or weight thereby causing many issues for shipping. Overall, I wish this worked as advertised but it doesn't. The technical support is abysmal. Consider yourself warned.

Has no mobile interface. We tried to message support but did not hear back sadly. Its a shame because desktop looks great.

I used this app to help me add a section to my website for customer to do their own design, It helped a lot with creating this function However after using it i found it a bit difficult for the end user to understand the functionality of it , I would recommend to add a video tutorial for end customers to easi;y understand how to create your own design.

It's ok it does what it advertises, but it takes a long time to load making my customer thinking it is not working and leave my website.

I looked at this app briefly, but after reading Zakeke's rude responses to other customer's complaints and the unclear billing practice, I have decided not to waste time or money here.

We use Zakeke from few month now, we still have some works to make it perfect but already the system is working very well, i saw some comments that there is nobody to reply if you have a technical request , that is totaly wrong , we have full of the answers at our question . So in fact we are really happy about the system and the business that generated for us these last weeks .

I recommend this app. The operation is good but the best is the customer service, Mattia helped me a lot with all the configuration

excellent app with excellent customer support. easily the best design tool on Shopify

App works well. 3 stars because if you use Coreldraw, corel doesn't recognize the font when you import the svg. ( I did ask for help with this and they said it works fine with Illustraor etc..) This then causes a huge issue of figuring out what font was used. You can use Inkscape to figure it out but at that point I can do a layout way quicker. If they figured out the Corel issue this would be a great app. So to save my sanity I think I will be deleting it.

Very cool and complete app with great customer support.

I use Zakeke to create a 3D Guitar Configurator that enables my customer to preview and build their dream guitar. This helps me get rid of numerous back and forth mails with the customer to create custom renders, gives the customer real time preview with amazing features like dynamic weight and pricing. It really changed everything for us

SUSAH NAK BERCAKAP DENGAN SUPPORT ADVISOR !!! NEED HELP !!!

Grazie all'ottimo supporto e alla disponibilità del loro team, siamo riusciti ad avviare con successo questa iniziativa con Zakeke. Sono molto attenti a soddisfare i requisiti del cliente cercando di trovare sempre la soluzione migliore, anche laddove abbiamo incontrato ostacoli non previsti. :)

Customer service is poor. Takes several days to get a response.

Thanks to the Zakeke team we have been able to develop an unique 3D model for our products. The detail and partnership we have experienced with Zakeke has been thorough in our entire process. We have received support and guidance on building our product. We are pleased with Zakeke and the customer service

(Updated Review) Zakeke has truly impressed me—not just with the platform itself, but with the team behind it. When I first started using Zakeke, I rated it 3 stars. The seller tools were excellent, but the buyer experience had some frustrating issues. I shared my concerns, and what really stood out is that the Zakeke team—including the COO—personally reached out to understand and address them. Since then, we’ve been working together on improving key parts of the experience, and I’ve already seen meaningful changes. If you’re a seller and run into challenges, don’t hesitate to speak up—Zakeke listens and genuinely works with you to improve the platform. While it can be pricy, the combination of robust features and responsive support makes it worth it. It’s not perfect yet, but it has a lot of potential, and I now feel confident recommending it.

I was initially very excited to try Zakeke, as its functionality seemed perfect for automating and streamlining our customisation workflow. Zakeke promotes "Printing Methods" as a core feature — to quote their own description: “This is where you can create a printing method and assign it to one or more products, sides, or even variants.” However, after setting it up with a Print-on-Demand (POD) integration, I quickly discovered a major limitation: you cannot assign additional Printing Methods when using POD. This was a dealbreaker for us. The app markets itself as both POD-friendly and focused on advanced print configuration — but in practice, you have to choose one or the other. If you opt for POD, you lose access to what Zakeke itself calls a “core” part of the platform. It’s frustrating. We were hoping to use Zakeke to automate and control our custom print setup, but instead found it lacked the very functionality we needed most. If you rely on POD, be aware: you won’t be able to create Zakeke’s Printing Methods. That said, - their support team is very responsive and provided quick assistance when needed.