Yanet Returns & Exchanges

Great App

An Amazing App with Even Better Support! My experience with Yanet: Returns and Exchanges has been too good. For a free app, the amount of value it provides is truly remarkable. It's incredibly helpful and has made managing returns and exchanges so much easier. What really makes this app stand out, though, is the phenomenal customer support, specifically from Tracy. On every occasion I've had a question or a problem, Tracy has been exceptionally responsive and helpful. She provides clear, effective solutions and genuinely understands the issues at hand. This level of dedicated support is rare and makes a huge difference. Thank you, Tracy, for making an already great app an absolutely outstanding experience! Highly recommended.

great app and great support

This is an essential app to have for your business. I recommend making an Exchanges and Returns page in your menu of your store using this app. I think you absolutley need to offer returns and exchanges for your customers to make sure your customers feel safe buying from you. It's also important in case they don't want what they got or want a different product in your store. Yanet offers good customization, and allows you to remove branding for free.

Great app to use for returns on your store, I also got FREE removal of the platform branding for my site so that my site can look more professional. I reached out for help and spoke with Alex who was very helpful and quick at getting the job done. Definitely recommend this app for returns and exchanges pages on your store.

The app is easy to set up, and Liam provides excellent customer support and service!

Downloaded app and had it linked to my website in minutes. Really easy to use and Alex was great a helping sort a small glitch and supp ort me through adding the app to my website.

the customer submits a picture a proof that the product is in same condition but it just won't show in the form! its been days and no one fixes it!

It's a valuable app with fair pricing. It might miss some small enhancements and customisation options, but the best part is the customer service. It's available all the time and does its best to help.

Alex was an amazing help! He was super fast in responding and answered all of my inquiries. I strongly recommend this app for those who want a seamless return/exchange experience for their customers.

We've been using the Yanet Return & Exchange app for a while now, and it’s been a game-changer! The interface is super easy to use, and it helps automate our return and exchange process seamlessly. A big shoutout to Alex from their support team—he was incredibly helpful in setting up a few key features and made the onboarding process smooth. Highly recommended if you're looking to streamline your post-purchase experience!

Outstanding App and Exceptional Support! Yanet - Return and Exchange is hands down one of the best Shopify apps I’ve ever used! The app itself is incredibly functional, intuitive, and designed to make the return and exchange process seamless. It has everything you could ask for – efficiency, intelligence, and ease of use. What truly sets it apart, however, is the customer service. The support team is absolutely phenomenal – they are responsive, knowledgeable, and go above and beyond to ensure your needs are met. Whether it’s solving a minor issue or answering complex questions, their level of professionalism and speed is unmatched. This app has made managing returns and exchanges so much easier for my business. I cannot recommend it highly enough to anyone looking for a reliable and smart solution for their store. Bravo to the Yanet team – keep up the amazing work!

Yes, it is very useful. They provide me with very useful functions for free.

very nice app, Alex is great at helping.

The app is all over the place. While it does allow reasons/image attachments, and is free, you still lose money because the app doesn't make customers pay for shipping labels or deduct them from the refund amount. The support team is inconsistent with their replies too, and they lie to you just to go on about their day (yes Tracy, I'm talking about you.) Don't use this, you're just going to lose money with this app.

Update 6/4 Still no communication on the issues. Looks like a decent app but we have bneen unable to update any of the emails that would have gone out. 2 stars at it looks decent but has some serious issues with customizing even the emails.

It looks perfect so far. Thank you Alex for your support.