Xero Connector by CarryTheOne

A total waste of time and resources. This app is not working and there is NO support. Should be deleted from the app store. ZERO STARS

used to be good - not sure if they are still in business - cannot get a response and the app has been down for days meaning huge disruptions for us - been using for years and usually pretty reponsive ..................................

Customer service often frustratingly slow, especially during times when needed most. Professional help was still needed outside of the support offered; I would not recommend this app for small business owners with only basic bookkeeping skills. Our setup was incorrect from the beginning and we had months of transactions that needed to be rectified, the outsourcing of which resulted in much stress and out-of-pocket expenses.

When the app works its fine, however we have had the same problem happen over and over again. It immediately suspends the integration from working. I have contacted support via their contact us section, via email, pretty much everything short of smoke signals in the past. At no point have they got back in touch, explained what is happening, or how to avoid it. Were currently offline again for almost a week. No response from support.

Carry the One has been a great addition to our Shopify workflow. The integration was incredibly simple to set up, and everything works seamlessly with our existing processes. On top of that, their support team is very responsive and quick to help whenever questions come up. Highly recommend for anyone looking for a smooth and reliable solution.

Fantastic app, works exactly as described. Installing was easy. Well worth it.

Awesome app, does exactly what it says. Easy to install. Saves a lot of work.

In fairness it works pretty good. Been using it for 3-4 years with reasonable function... when its working... its good. It can stop working occasionally but it gives you clear notifications of whats happened and its pretty easy to remedy. It pays not to rush the initial set up but there is trial and error required to get it humming along... Support has improved and is friendly and Lech offers a nice "human touch" to his communication. Ive had my ups and downs with CTO but overall Im still happy and still using it.

Have been using this app for a couple of years without a problem. In july last year i had I had to change my paypal accounts over. I notified CarryTheOne of the new account and ask them to debit from my new account. They didn't do anything and my old paypal kept overdrafting. Just recently in my old paypal i stopped the payments and they paused my integration. I restarted the integration with myn new paypal accoount but an error message came up saying i needed to contact support to start the integration from where it left off. Its been 8 days and i have sent an email every day, To both the sales team and the support team. No response at all. My orders are piling up and i cant get them to respond. So the app works great, the support team gets a big fat Xero, excuse the pun. Im at a loss as what to do as my orders are piling up everyday and i just cant get anyone to help.

This app has worked very well for us. I switched to it several months ago after a lot of problems with a different one - I've had no such problems with CarryTheOne integration. There are a few scenarios that have confused it, but not only does it fail gracefully (you know it broke and can manually fix it - as opposed to hidden errors like the other app I used to use), but the support team are great at releasing enhancements to solve the problem soon after I raise it. In fact I've found them really good - I was worried when I read a few reviews saying support was poor - I've had the opposite experience. Recommended!

Incredibly well thought out product. Brilliant, in fact and it works exactly as promised. Lech is a delight to work with,. Very responsive and helpful. If you use Xero and Shopify, this app will likely save you time and money.

This app is the lifeblood of our business' bookkeeping, and it is the only method that can successfully link multiple stores to our one Xero account. Far superior to the shopify/xero integrator, and the technical support we have received over the years is responsive and top notch. Don't hesitate to install and use this, it pays for itself in time saved. The amount of options presented to you in the setup seems vast, but you will learn as time goes on that they are all necessary.

This is a great app. We have been using it now for over 4 years and it has run perfectly. Support has always been very helpful.

We switched over from Bold and found Carry the one to be even better than expected. We are able to set up exactly what is required for our business and bring across our Shopify payment orders as paid and the Paypal payment orders as unpaid so reconciling is Xero is a breeze, no more having to edit orders after they have migrated to Xero. The set up takes some thought and you really need to know your way around your accounts to match everything up. Reading the tips and help along the way is a must. This app has saved us hours of work every month.

Carry The One is being used by my clients to integrate both GBP and Euro sites into a single Xero accounting system. I am impressed with the extensive level of integration, allowing different control accounts to be maintained for various methods of payment, bank accounts and charged fees, for example GBP Cash, Euro Cash, Credit Card Receipts, including accounts for Exchanged Goods. The app has now been used for over 6 months and is proving very satisfactory. I have had one issue relating to exchange rate conversions during the last 6 months, however, this was dealt with in a very professional manner. David Bennett - Dale-Shaw Business Services

Brilliant app with exceptional customer service. On numerous occasions Lech has answered questions for me and has also taken on board improvements that would help my business and implemented them. The app is straight forward to set up. Its interface isn't as elegant as some apps but its powerful and provides detailed customisation for every aspect of my sales. It even works alongside my xero tracked inventory using the SKU numbers I have created in both systems. I can highly recommend this app. I did try others and then tried this one and have not looked back.

So glad there is an app to connect to Xero as I did not want to have to move everything from there! Needed a little hand holding from my accountant on initial set up, everything has been very smooth since there. Looking forward to the in-app integration to streamline even more.

We have 6 stores in multiple currencies and the app happily transferred sales and payments over with the correct tax treatment. It has been working well since 2017. The big difference between this app and others is the incredible detail and control you have over every facet of the import.

This is an excellent app. It saves us lots of time and the team is extremely helpful at getting everything set up and running smoothly.

Terrific app with top-of-the-line customer service. I reach out multiple times a week and receive prompt replies with solutions to my issues, which are not issues with the app, rather issues with our way of accounting and having to adjust. Highly recommend!