Win‑Win Returns

We were previously manually doing what this app now does automatically for us. When customers want to return an item, we offer them a portion of their money back to incentivize them to keep it. We've been doing this for years with solid results and it's been a blessing to be able to automate that. Very valuable especially as a Canadian business where shipping rates are absurd. As a bonus it also aligns with our green initiatives by lower unnecessary emissions from shipping items back and forth.

Nothing else like this app particularly the cash-back offer feature. It automatically displays an offer to the customer when they request a return, and we are seeing a high uptake of these offers, but no increase in returns requested. This means we're saving revenue and it has also lightened our customer service load.