Original Wheelio spin pop‑ups

The app has great potential, however there were 2 main issues that lead to me uninstalling the app: 1) App allows fake email addresses to be used. After having people spin the wheel multiple times and tell us they had won one prize then claimed a different one, we investigated. It turned out people were spinning repeatedly using variations of emails. I then checked this, as we had some people use around 20 variations, and used a fake version of my work email, which allowed the wheel to spin. These emails were being collected and skewing the results, meaning we were collecting very little relevant data in comparison to the data that Wheelio boasts about. 2) There is no limit to how many times an email can be submitted. Again, we had one client use their email 18 times to win the prize they wanted. This was done repeatedly within a 10 min period, despite us setting the app to not show for 14 days after it had been spun. Again, I wanted to make sure, so used my own email multiple times to make sure this is the case. All in all, Wheelio have an app that could be great. But due to the issues, it invalidates all their stats, and lost us money on giveaways and discounts that slipped through the net before we discovered the issues.

***UPDATE*** After the snarky response from the developer, I decided to update my review. I would also like to point out we did open support tickets and brought these issues to the attention of the app developer first, but received a similar response from them. The app works but is severely lacking for businesses that care anything about metrics. It also can create a nightmare for coupon management. We installed the app across 2 stores and experienced the same issues on both. While technically the app did it's job in email capture, there are better options available. Issues: 1) You cannot measure true campaign performance. The app will only track overall number of coupons provided and how many were used along with dollar value of those orders. You can't measure down to the "slice" level. So you won't be able to answer simple questions like: How many 15% off codes were provided? How many were used? How much revenue did that generate? Did the 10% off codes do better or worse? ***Response to developer*** My issue is based on a company that measures sales performance. If you have companies that DO NOT care whether a 10% or 15% off coupon works better, that is on them, but most companies need this whether they report it to you or not. Being able to see something like 1000 10% off codes were provided but only 2% were used vs 500 15% off codes were provided but 10% were used is vital information when running discounts. 2) Each dynamic code is created as a separate coupon code in Shopify. Several other companies will create a parent coupon listing (ie Save 10% OFF) and the dynamic codes will be compiled under it. This helps keep your discount section from becoming overly cluttered. 3) Codes are not created with an expiration date, leaving them open liabilities. When you create a campaign in the app, you would think the codes created within that campaign would have the same expiration date, but they do not. We ran a campaign for a few weeks around Nov/Dec 2020 and now have to go through THOUSANDS of coupon codes and manually disable them. ***Response to developer*** Setting an expiration date on dynamic codes wasn't an option. We set expiration dates on every code we ever create because we consider them open liabilities. 4) URL targeting can't utilize wildcards which is an issue if you have marketing variables in your URL (ie from emails or other campaigns). The URL had to be an exact match. ***Response to developer*** My issue here was based on a response from your team on a ticket we opened, so no, your "contains" variable did not work on either of our sites so we had to use the on page load option.

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So far so good. This is day one for me. Wow do you really have to write a minimum of 100 characters to get the review submitted?!! Yes you do!

Karl has an attitude problem. I merely wanted to change the background segments of the wheel to my own images. Karl said this is not possible, the file sizes being uploaded was causing problems and slowing the app down so it was disabled. I merely suggested that a maximum file size limit be added to prevent this from happening. Karl said it cannot be done we get 100s of people asking. I responded saying if so many people want these features why do you not cater to these people? He told me that since I know so much about what his app needs why dont i build one myself!! Serious attitude problem. Wow.

Maybe due to the time zone issue, they all responded to us later. They also tried to solve the problem for us and compensate us, and I like it for actively solving the problem. This App is great overall, but I think there are still loopholes, which led to we lost of money. In fact, we limited the total number of products (the total number of prizes that can be drawn) and the number of times a single user uses it, but this program did not work. There were situations where the actual number of winners exceeded the set number and a single customer could purchase multiple products. I set it according to normal understanding and there was nothing wrong with it, because we have also used other apps. I didn't see a place where I could set a limit on the total number of products for one user. Although it was set that one user could only use it once, the same customer could still purchase multiple quantities. I don't know if it's a problem with Shopify or their program. If Shopify doesn't support it, I think the explanation in the setting should be explained and more detailed.

Support is awesome and the product speaks for itself. There is a marked changed in conversion when I turn it off. Keep up the great work!

My man Karlo really sat there with me for 20 minutes trying to fix the integration with Klaviyo. Give this guy a raise or whatever you do over there

Disgusting Chat Support

HORRIBLE. DO NOT DOWNLOAD. CUSTOMER SUPPORT IS HORRIBLE. THEY PROVIDE NO SUPPORT, AND THEY'RE REFUSING TO REFUND ME WHEN THE APP HASN'T BEEN WORKING FOR MONTHS...I ONLY NOTICED AFTER DOING A MANUAL CHECK. ABSOLUTE SCAM.

Zero support. Left me on read for hours even after I sent follow ups. Basic customer service does not exist.

good！

Wheelio came highly recommended. First in the game. Great email list builder. Intrepid Lives

Love it! "Gamification" is a welcome addition to our site. After 2 weeks of Wheelio, we are averaging 19% opt-in on exit-intent. We're picking up hundreds of leads but more importantly, customers. The unsubscribes after receiving our initial welcome series is extremely low. We are excited about the upcoming improvements, including MailChimp integration. The developer really thought this through and provided a rich set of options. LOVE LOVE LOVE the gravity feature -- and we are offering some great promos to entice our visitors to become customers RIGHT NOW. Wheelio does exactly what you expect it to do. 5-stars.

I cannot stress enough how good a tool this is. We have a 10% email capture from visitors. This is just amazing compared to other apps getting 1-2%. It's fun, it's innovative, it's engaging. Worth every penny and the support is just amazing.

Great and fun app that delivers results. Our email capture rate is now close to 20%.The developer is fast to reply to any inquiries and he's constantly working on adding new meaningful features. HIghly recommended!

We love the concept, and want it to work. Once we have used will update our review!

Wow, saw this on our Facebook Shopify group and installed it on a whim. WHAT A MASSIVE DIFFERENCE THIS MADE TO OUR CONVERSION RATE. We TRIPLED our checkout rate overnight and collected about 4-5x our usual newsletter signups. This app is super effective and our customers love it! Who can resist a spin?

Everyone loves a discount and everyone loves to win. This app is insanely good at converting and getting people to hand over their email address. Only on exit intent, we have a conversion rate of 13%, versus a 4-5% on standard exit-intent popups. Well. Done!

Hands down the best decision I ever made was adding this app. Prior to this we were using an app that was upwards of $70.00 a month to try and collect emails just like everyone else is doing it. Adding this app has dramatically increased our email collection and people are taking action. Great app, steal of a price. Can't go wrong. Lifetime customers here...