WAIR Size & Fit Recommendation

Brilliant app, really helps our customers especially when fit is so important to the brand and customer with our product! The WAIR team are also really great and help with any questions we have when needed. Highly recommend!

As eCommerce has rapidly evolved, so has the need for innovative solutions to the unique problems that shopping online has brought with it. For our brand, sizing is one of the main pain points for our customers and one of the biggest drivers of returns. By utilizing WAIR, we have been able to give our customers the confidence that they'll receive the right size and have reduced the number of returns which has brought our costs down. Great technology and great team! If you're an apparel brand, you need to install WAIR!

Using WAIR for a year now on skullandbones.com. Not as intuitive for user experience as advertised. Many unhappy customers with sizing suggestions by WAIR; recent audit of my site shows that Customer frustration lies in the WAIR app experience as per my site developer Bemeir LLC.

The support staff is great about finding solutions and presenting options to make our customers decision easy to make with guidance.

We are extremely pleased with WAIR and had a fantastic experience with their team! WAIR provides white-glove service to ensure that the app is installed and set up correctly. They are extremely responsive and it is clear that they want their customers to be successful with the tool. Our customers find the interface easy to use and sizing inquiries have been dramatically reduced. I would enthusiastically recommend WAIR!

I cannot say enough good things about the Wair Team and their app! The team is super helpful and incredibly responsive, and the product has become an integral part of our customer buying journey. Our return rate has dropped drastically since we implemented Wair. And since it tells customers their size based on their extensive collection of body scans in combination with our brand's size chart, it has eliminated customers having to try and decipher a confusing size chart!

Really helpful in making a more consistent, easy size recommendation for our customers. Team is also very responsive and helpful in working through anything or answering questions.

WAIR has been great so far! Easy integration process and we have seen customer confidence go up. Highly Recommend.

Wair has been a great addition for us. As a small but growing brand, we are already using the data for our next product iterations - including size mix. Highly recommended!

We’ve been trying to implement this plugin in our store for over two months now. We got stuck at the Klaviyo campaign setup - specifically on something as simple as translating a survey from English to Polish. Something that should take minutes (especially now, with AI) has been pending for two months. Neither we nor the agency helping us have received any response to our emails. For a long time the agency defended WAIR, but when I pushed for a straight answer, I was told the issue is simply a lack of responsiveness on their end. The tool itself looked great during demo - which makes the support situation all the more frustrating. Unfortunately, I cannot recommend this product due to the team behind it. A great product let down entirely by customer service.

This app has been a game changer not only for us but for our customers. On our side we are seeing our return rate decrease and conversions increase while getting product analytics we've never had access to before. On the customer side its a nice feature to make the buying process easier. Support from the Wair team has also been quick and reliable. Great app!

Great tool! As a size inclusive brand where trust and confidence in our size (and now thanks to WAIR) our recommendation, WAIR has knocked it out of the park. They worked with us to dial in the tool to our custom fit patterns, and recommend the perfect size to the customer all the time. Customer service is great too, when we have questions or are trying to achieve certain implementations with the app, the team is super accommodating and provides excellent support in helping us realize those outcomes. Great app, entirely worth it. Thanks WAIR team!

We've been using WAIR for about a year now - and have tried 2-3 other sizing recommenders on our site. WAIR has been hands-down the easiest both in terms of rapid onboarding of our entire product line, but also from a customer UX perspective. We've found that while our average return rate hovered around 22%, orders using WAIR had a return rate of 14%. The solution is quite turnkey and rapidly addresses fit across site. One challenge is for products with multiple fits (e.g. slim/standard) - but they're working on a solution.

WAIR has been a fantastic addition to our store, providing reliable and precise sizing recommendations that genuinely enhance the customer experience. The tool effectively helps our shoppers find their ideal fit, and our customers have appreciated the guidance, especially those with unique body types. Occasionally, we’ve seen minor variances for our bodybuilding customers, but overall, the accuracy is impressive and meets expectations. What truly stands out is the support from Troy and his team. Any time we encountered configuration challenges or needed assistance integrating the automatic size suggestion feature, they went above and beyond to ensure everything ran smoothly. Their dedication to customer support is exceptional, making WAIR an invaluable tool. I highly recommend it to other brands looking to improve their customers' shopping experience!

One of our biggest pain points is sizing..... until now. From start to finish this app has been nothing short of a miracle. The software is some of the most detailed I have come across and is constantly improving. Dealing with Troy has been a pleasure and its helped our business more than they will know. Our conversion rate and retention have both improved significantly. Thanks guys.

The WAIR team made the onboarding process seamless from start to finish. The setup was straightforward and turnkey, requiring little effort on our end. What stood out most was how flexible and cooperative the team was in working with us to test and validate everything before going live. Their support has been excellent, and the analytics they provide go far beyond what we’ve seen from other providers offering valuable insights that help us continuously improve our customer experience.

Giving Wair a try on our site. So far customers seem to be utilizing it and we see some improvement in conversions. The team was really helpful in getting us up and running and quick to respond to any issues or concerns.

Excellent product. Our customers use it and we see an increase in conversions from it. Any errors or issues with the app are well taken care of with Wair's development team.

We have been looking to optimize our sizing guide on our website for a while now. WAIR turned out to be the perfect solution. I am typically tentative when adding new apps to our site, due to the implementation process. Their team took on the whole development project and seamlessly integrated it to our product page within days. We've seen a 4x in conversion on WAIR orders, and are excited to continue to build out our data set. 10/10 would recommend for updating your current size guide.

Troy for being so responsive! So nice to check this off our list and not have to wait weeks and weeks to get this accomplished. We really appreciate it!