Advanced Shipping Rules

Great product and extremely helpful customer service! After using this app on one of our Shopify stores, we added it to our second store when that shipping app wasn't fitting our needs. We have several different shipping fees and blending rules and Brian was responsive and helpful in setting it up for us so that everything works the way we need it to in order for the customer to see the correct shipping charges. I love not having to use a CSV to add new products to the correct shipping group. Very easy to use and Brian was flexible with us so we could set up a plan that worked for our business.

The app is awesome, fully loaded with so many options that virtually you can do exactly what you want with your shipping fees. Most importantly, the support is stellar, and one of the fastest I have experienced so far with the many apps I have used in the Shopify ecosystem.

This app doesn't play well with large stores. The previous version just took the Product Vendor field and based calculations on that. The new version forces you to Sync products in its own system. It takes well over an hour to sync just 200 products and I have several thousand. If you close the app, it forgets its progress. Keep getting errors to sync a live rate which I have done like 12 times. Extremely buggy. The earlier version was much more solid.

Thank you for the prompt and helpful follow-up. The app is truly helpful to automate the sales flow!

I have two locations (US and overseas). I installed this app to use blended rates with subtitles to clarify each product's shipping time when the customer purchases products from different locations. It took me a long time and a lot of trial and error to configure. When everything was set up, the app's blended rates did not show any subtitles. I reached out to support - to my surprise, here was the response: "When there are multiple locations in an order, Shopify is responsible for blending the rates, and the blended rates from the app will not be shown... if the subtitles don't match, they will just omit a subtitle." I might be crazy, but blended rates are clearly advertised in the app's captures and description. To make it work, they asked me to eliminate inventory tracking in multiple locations, which I cannot do for obvious reasons. All in all, this was a tremendous waste of time and a frustrating process. I had to change tons of things in the backend that I will need to redo now. They should not advertise things the app cannot overcome.

Was very pleased to look at my email this morning and see that the owners responded to my review quickly and helped me with my situation, definitely recommend this plug in!

Was recommended to use this app by Shopify support to help with eliminating combined shipping rates. Well, it does the same thing as the standard shipping profiles in Shopify and there is no way of turning off the blended rates.

This app charged me twice on the same day without my consent. Instead of $9, It charged $20 with my Monthly shopify Subscription. If They will be committing this kind of Fraud, I and not going to use this app anymore. I am a very disgruntled and unsatisfied customer.

Was using this app for awhile. Found out today that for the last few hours it was just straight up showing customers an error and preventing them them from checking out. Brilliant...

Our app, for the first time in over a year, experienced a brief amount of downtime. We addressed the issue and the app is now running properly. Like any platform there is going to be very rare unexpected downtime, even Shopify itself has downtime from time to time. We are implementing a reporting tool that will continue to improve our response time in the future.

We have several drop shippers as well as products that we wanted to carry that didn't fall under the free shipping umbrella and this app allowed us to accomplish it. Customer support has been very helpful with walking me through any questions I have. We would recommend to others who are looking for advanced shipping options.

I need to echo what others have said about the customer support behind Advanced Shipping Rules. Brian is hands on, proactive and quick. I had about three things I needed to accomplish with a shipping app that I couldn't get done with standard Shopify settings. Brian listened to my needs, understood them immediately, and helped me set up ASR so that it works perfectly. And that's another matter, not only is customer support better than anything I've experienced with other apps (and yes, Shopify too), ASR actually works great. The developers seem to have thought of every shipping possibility and combination and ASR just gets it done. A slam dunk value. My highest recommendation!

Although we don't need to use the app at this moment, I must say that Brian with ASR was awesome! He took the time out of his schedule to contact me over the phone and help me decide the best shipping route for my business. I was blown back with his willingness to help me. Thanks again Brian, and I'll talk to you soon!

Asked for help weeks ago and never even received a reply

Great app to give certain products free shipping. As we use a few different suppliers and some have free shipping the basic membership works well on our home and garden site https://wroughtironhaven.com

The customer support is simply outstanding. Someone helped at literally 11:40pm in the evening (their time). Pretty damn impressive. And the app is wonderful too.

what a great app that helps with shipping and help us solve all of our complex shipping needs worldwide

Simply put, this is the BEST app for shipping needs, works great and has the best support of any app on Shopify! August 2019, Brian continues to amaze with his outstanding support. If you need a shipping app that works and has GREAT support, look no further Follow up to my earlier review... This is the beat app I have used so far for my store. Outstanding support. If you have complicated shipping, this is the app for you. Another update... Support continues to excellent and fast. Thanks another update... 5 more stars...brian continues to provide first class support

Excellent customer service/support - when we needed support setting up the rules, Brian & team promptly reached out to us and patiently answered all our questions. Plus, the app is great and it works perfectly for what we need. The installation process was easy and intuitive.