Vela | AI, optimization & more

This app is amazing. I imported my shopify shop accounts and my Etsy shops. I absolutely love this app.

Better than what I could have dreamt of. Makes it so much easier to manage my store and the content in it. Thank you!

I absolutely love this app! It has made editing and updating my items SO much easier!!! What used to take hours and days, since I have such a large inventory, now takes minutes! I have used this app on another platform and was so relieved to see that they are now on Shopify too! Great customer service too...they answer questions almost immediately and have truly wonderful communication and assistance with any questions you may have. Highly recommend! Keep up the great work Vela!!

When we did our shopify inventory, over 700 Etsy listings were removed that we paid to activate etc. When I reached out for support, he questioned me about them even existing. Very Very rude customer "support" - do not use them. Edited to add in response: As stated in my review about your company, it was the way you treated me. If I could upload photos of the way you've spoken to me, accused me of making up our listing, bragged about your subscribers etc, I would. The bottom line is you treat people terribly Justin. You are very rude, short, cocky and talk down to people. I reached out for help and instead I received insults, accusations and smart aleck responses. That is my complaint with your company.

bait and switch! first this app was free. then after a couple years they started charging. now they have changed the version I have been paying for....it now requires I switch and upgrade from my paid account...to a Pro version 2x the price. if we were with you through the developing stage and suffered some of your major hiccups ( I remember one bug that wiped all my pricing out). then you should be loyal to us long time clients. BAITING NEW CLIENTS WITH A 5$ account, that I guess isn't even offered anymore(?) only to later make them upgrade to the $10 app, not cool. as if holding back our access to an account we PAY for will be less noticeable or less outrageous if you raise our pricing in incremental steps. nope. im done

BEWARE!!! I have been using this app for a long time now with several different shops on both Shopify and Etsy! STOP --> Before you use this app, the company just rolled out a "major update" on November 1st and their update tanked all the limited features that did work before and created major problems in functionality #1 it will act like and show that you are creating new "unpublished" items, they if you go to publish them to your Shopify draft listings (not even active), it will delete the listing(s) you created. That means if you were creating a group of listings from their "create new" button, it will look like they are being created and show that an item was being created and then when you go to publish it will delete all the items from your shop, entirely! You cannot publish from create new to either publish or draft and it will delete all your item(s) not recoverable. This means if you did 10 items, added photos, video, description, etc. This update will delete all your work if you try to publish the item. #2 The new AI features do not work and will permanently delete other information within an item listing. #3 There was no improvement to the photo editing tools despite what they claim and the background removal tool no longer works for many items. #4 You cannot use many of the "new" features they added in bulk editing. You will still have to go in and manually update the items one by one even when you have selected a group of items to edit in "bulk" #4 The shop "refresh" shop button will delete or unpublish items already published in your shop. #5 The "refresh" shop button eats up your daily allowed item creation, publishing, or editing, even if you don't add, change, or do anything to any item. They require you to refresh (sync) your shop frequently to use their app and they show a timer of when you last refreshed it. It does not automatically sync with the current inventory in your shop unless you hit the refresh button. #6 They will lock down your shop when you reach a number count. For example, if you have 100 items in your shop and you hit the refresh button 10 times throughout the day, you cannot list a single new item that day as you will have hit your "1000" item a day creation/listing/update they've now imposed and didn't exist before Nov 1st! Refreshing your shop isn't creating a new listing. #7 They are offering a promotional discount right now with their update for one month free, in their emails to existing customers they said they would give one month free for those already paying for their premium upgraded subscription. Upon contacting their customer service they are refusing to honor that advertisement sent in their emails. #8 They are using the free month of premium features to auto-enroll non-upgraded linked shops into upgraded paying premium subscription services with autopay without authorization into a subscription and you have to contact them to request to be unsubscribed and have those shop(s) removed from premium subscriptions to not get charge first of December which also means you do not get the free month of premium as they are advertising. Bottomline: Proceed with caution, the limited usable features it offers can be found from other apps.

They used to be free. Then they started charging $10/month which was worth it (even with a Shopify store and Etsy - so I had to pay double). Now they are raising their prices again. I'd have to pay $45+ a month to use this app. 100% NOT worth it.

**UPDATE after Vela’s public response:** Vela’s response proves my point: instead of addressing the problem, Vela blames the user and publicly calls my review “blatant lies.” Vela claims my listing count changed pricing tiers. That is simply not true. My shop has always stayed around 2,200 listings, below the 2,500 threshold, and my monthly price remained $23.95. If my listing count never crossed into a new pricing tier and my price never changed, what exactly was Vela repeatedly asking me to reconfirm or upgrade? I even reconfirmed the same $23.95 plan, but Vela kept asking me again and I still could not access the platform. If the app repeatedly asks me to select or confirm a plan again and still won’t let me in, of course I would believe my subscription was no longer active. Instead, Vela kept charging me and now blames me for “failing to confirm.” That is Vela’s subscription-flow problem, not user error. When I finally discovered the continued charges, my subscription was already paid through August 11. Yet on August 9, I still had no access. Justin refused to fix the access issue and simply repeated “no refund” while offering one free week. If I cannot access the platform, even 100 free weeks are useless. I have screenshots showing the inactive/inaccessible status, billing records, and screenshots of Shopify Support confirming that I was unable to access Vela during a paid period and advising me to open a formal case. Vela can call me a liar, but it still has not answered one simple question: Why was I charged for a service I could not access, while being repeatedly asked to confirm a price that never changed? **Original review below.** I have used Vela for many years. Unfortunately, my experience with Justin from customer service/developer has often been frustrating. Whenever there is a problem with the app, I feel that he tends to blame the user first instead of considering whether there may be an issue with the app or its design. If you read some of the other poor reviews here, you will see that other users have complained about similar experiences. I tolerated this for years, including the repeated price increases, but recently I had a much more serious billing issue. I was continuously charged $23.95/month for Vela Lite, but repeatedly could not access my Shopify store and was shown a message telling me to select an “UPGRADE” plan again “to retain access.” I did not want to upgrade, so I stopped using Vela. Since I could no longer access my store, I naturally believed my subscription was no longer active. Yesterday, I checked my billing and was shocked to discover that I had actually continued to be charged for almost six months. Justin claimed this happened because my listing count changed pricing tiers, which required me to confirm a new price. However, my store had around 2,200 listings and remained within the same 1,000–2,500 listing tier that I was already paying $23.95 for. So I still do not understand what price change required an upgrade. More importantly, whether I confirmed an upgrade or not does not explain why I could not access the service while Vela continued charging me every month. My latest billing period was paid through August 11, yet on August 9 I still could not access my store. Justin refused to refund the months I was charged and did not clearly address these contradictions or restore my access. How is it reasonable to continuously charge a customer for a subscription while they cannot access the service they are paying for? I believe there is a serious problem with the way Vela handles subscription access and billing. What concerns me most is that if I had not noticed the charges myself, it appears the billing would have simply continued. This experience made me feel extremely misled, and I think other Shopify sellers should be aware of it and carefully check their Vela billing.

Vela has been an incredible app for my business! It is very user friendly, straightforward and has helped me list over 15,000 listings with ease from my Shopify Store. Justin was very responsive/helpful, even including videos with explanations. I cannot recommend this app enough!

I have been using Vela for my Etsy store for over a year and have always loved how easy it has been to update product descriptions and various variants and prices. When Shopify started to add the Vela app I was ecstatic. The app works just as expected and has been a huge time saver when it comes to bulk editing, without glitches and fast. I highly recommend this app Thanks Vela!

This app has helped me tremendously! With 100 items to edit it could be very time consuming. This app makes my life easier!!! Definitely recommend!!!

Bulk edit in our products is so easy and fast now! Very happy with this app. We don't regret it your choice :-)

Exactly what i needed. More features will be added in the near future. You can add Other shops to your Vela! So Excited for my other shops to be added.

This is the WORST app I have EVER come across! Why Shopify would allow apps of this poor calibre on their platform is beyond my understanding! This app removed ALL product images and and when using this app for bulk pricing edits, it messed my entire store! It has taken me over TWO Months to try and get my prices corrected and to recover over 8000+ Products! MY SUGGESTION TO ANYONE WANTING TO USE THIS APP IS STAY FAR AWAY!! ALL THIS APP IS GOOD FOR IS TO CREATE WEEKS OF EXTRA WORK AND BACKTRACKING ON YOUR STORE'S PRODUCTS!! I WILL ALSO BE PASSING THIS EXPERIENCE ON TO SHOPIFY AND REQUEST THAT THEY REMOVE THIS APP FROM THEIR PLATFORM AS THIS IS NOT WHAT MERCHANTS NEED!

this app is just great, very smart gives you the chance to edit your products efficiently in bulk mode, time saver makes life easier and it's FREE what can we ask more, only say thanks

This is the most important to be APP on any shopify store and especially it is free ...free ..free..so why waste time folks. The best part of it is you can bulk edit everything on shopify store be it if you want to add anything on description,change titles, change formats ,headings and many more..All these will be done with one single click of Sync button. Customer service is awesome and Justin thanks for clarifying all my doubts so far. I would definitely recommend this App!

Most easy way to update Collections, Tags and much more for products in bulk. Even though its free, the customer service is phenomenal..great work guys! Cheers!!

One of the best must-have apps for any Shopify store. It had some minor performance issues previously, which seem resolved. The Vela app is great - whether you have an Etsy store or not. We don't use Etsy but we edit all our products on this app in bulk, and it's so user-friendly and fab.

removed all the tags from my shop, the support were not helping and just made it worse :( I use it in my Etsy shops but I think it is not a good app for shopify.

The app ruined my shop, the support was really harassing me and threatened me. "Justin" was not helpful and even violent. I have copied our chat. I am scared to leave my shop connected.