Variant Option Product Options

There is an issue with the prices displayed on the cart and checkout pages. We have been contacting your support team for a week, but the issue remains unresolved, and responses have been extremely slow. This is seriously affecting our website’s conversion rate. We have tested the cart page on multiple mobile devices and frequently found that the total price includes only the base price, excluding the additional charges for customization. The same problem occurs on the checkout page. Our conversion rate has dropped significantly. We urge your support and technical teams to take this issue seriously, understand the impact from the customer’s perspective, and prioritize resolving it as soon as possible.

There is an issue with the prices displayed on the cart and checkout pages. We reported it a week ago, but it still hasn’t been resolved. Support has been extremely slow to respond, and we’ve sent four emails over the past few days without receiving a reply. This is seriously affecting our website’s conversion rate. After testing on multiple mobile devices, we found that the total price on the cart page frequently includes only the base price and leaves out the customization charges. The same issue also occurs at checkout. Our conversion rate has dropped significantly. Both our US and UK stores are experiencing similar issues. On our German store, the problem mainly occurs on the checkout page. We’re unsure whether this is caused by the app failing to load properly or by a code conflict. We urge your support and technical teams to take this seriously, consider the impact from your customers’ perspective, and prioritize resolving the issue.

The best app! While I wish Shopify had more variants just integrated within shop listings, I am glad this variant app exists. It’s THE BEST. Also, they’re extremely responsive and helpful by contact form/email if you have questions. I’ve been using this app for several years and it prevents me from having to follow up with clients for missing information because their “note at checkout” dropped off. I can’t believe I used to do the “leave a note at checkout with X, Y, Z”. I love that I can also print my orders and these variants show up on the order print-outs. I use a discount app to allow discount codes to work with the pricing variations and all of that has worked seamlessly through busy times like Black Friday… and just year-round in general. Last Black Friday was just so much better because of having this app. I could actually spend time with family and not be stuck to my phone. I also think more people order when it’s a am easy and clear user-friendly experience which is what this app helps with. Thank you.

I have just started using Best Custom Products app for my candy store and I am thrilled with what it has been able to do for my website. My customers can now personalize each box of chocolates with their favorite pieces. The app is very easy to use and has well written instructions. Martin & John have impeccable customer service. They contacted me immediately when I emailed them with a question, and I had my answer right away.

gr8 work and excellent support.. I have to ask something, i need size chart popup button in front of size option but i dont understand where you have been coding please can you tell me where can i put that code.. i need this code in front of size option {% if product.options contains 'Size' %} See size chart {% endif %}

I think this is the best if not only option for those who want direct integration with variants. It has image swatches, and buttons that show out of stock according to the inventory. However, I believe there can be improvements in setting up process. Duplication, although better than directly changing every single product, is still very slow if you have hundreds if not thousands of products, because you have to check every single product one at a time. There is no bulk processing (universal settings is relatively limited), no select all checkbox, and limited filter options like the name, vendor, and type (would like SKU, Availability in online store, and by Tag.) All in all, I think app has a lot of potential. Since our industry is fast fashion, its only natural that we may be a little annoyed that we need to constantly look through hundreds of products to find the one product we just imported that we need to change the manual options. If you don't have the problem of having many products, don't need to use swatches, and/or need a way to show out of stock for variants, this app doesn't need to change. Otherwise, it is still very useful, but expect to do a lot of manual set up.

The app was easy to implement, no support was needed, custom buttons are a breeze. The let down, the skins work on the main product page for our color selection buttons, but it does not work for any of the quick view pages where the same color options are listed. That would be an outstanding future upgrade for the app.

This app is very clear and simple. It uses Shopify native as much as possible which is great in terms of inventory tracking and overall integration.

The app would be almost perfect except it has no way of showing products swatch colors and the developers/customer service do not care about your problems. They will give 50% effort. If you have a complicated problem just don't do it. If it's simple then go for it. Literally 75% of the time it doesn't charge the customer for the add-on. I lost so much money not catching them. I don't recommend at all but it could be a nice fit for you depending on your theme and how complex the add-ons need to be. It's very upsetting because it has a lot of potential. To summarize, the customer service do not care about problems, it doesn't charge the customers, and I just get lots of problems with it. Just save yourself the trouble if you bought a theme. IT WILL NOT WORK.

This app does provide a way to customise the product options and it was really easy to use. It has the conditional logic that I was looking for. However a huge drawback is that I am unable to connect a product image to the product selections. I am afraid that if this isn't resolved I will have to look for another app, it is a non negotiable for me. But it was easy to use and looked good in my Shopify store, so if you don't need to connect images then it is a good option for customisation.

Been using the app for a short while and its great for file uploads of custom items. The download method of files should be more intuitive.

Wost service I never had. You ask for help and they tell you that they don't have the time to help you and that they prefer to answer basic questions. I don't suggest you to work with them. Really disappointed.

It's great - it does what it says it does and interface in both laptop and mobile is fantastic and elegant. Quick backoffice service from developers, too. Biggest downside for me is that I have to sacrifice the ability to submit discount codes as this app takes over the discount box. Edit - the work around for this issue and make the app compatible with adding and allowing discounts in the cart page is adding an app called KartDiscount (https://apps.shopify.com/discount-coupon-field-in-cart-page/?bcpolink)

very dissapointing app.... after lots and lots of hours confugurating after view weeks not working well. shows no more option pictures. Lost of money... so sad.

So many problems with this app. Firstly, options are difficult to organise. Once you add an option e.g. size to Tshirt A, you can duplicate it to Tshirt B easily. But if you suddenly forgot to add the colour option on Tshirt A, duplicating Tshirt A to B will replace all of Tshirt B's unique options, different from Tshirt A. This was extremely annoying as I could not duplicate only one option. You must pay for an external app to have discount code box enabled. If you don't, there's no discount box. I ran into the issue where orders came in without price add-ons. I lost money from that and the customer service said they tried their best but could not figure out why my orders would randomly be placed without price add-ons. This is the absolute worst, it happened twice, out of 10 orders and that's enough to make me delete this app. Customer service was not replied in the nicest manner. I've had better support from another app I found that is better than this for much cheaper, where they could show me screenshots and videos of how to change something. Don't waste your hours adding all the options and then having your website close down for a week to figure out the problem. Pros: I like all the options and the look, especially with the instructions type option where I can add a photo to help shoppers understand the option better. Could be better, honestly.

Their support is terrible. They said we can do it to the question I asked first and then they said they got it wrong. Now I ask one question and they give me another answer.

I definitely like the app and think it's a big help, though I'd really like the option to change swatch/image sizes for each product...hint hint. The customer service has been great and to me, that is as valuable as the product functionality. I also signed up for their Size Chart app and am very happy with it!

This is a great options app. Very simple and straightforward. The only problem is, it didn't play well with our theme. Apparently, there's a known glitch with this app on some themes. Here's what occurs... The price for an option will display correctly on the product page, but then the price will zero out as soon as the item gets added to the cart. The developer sent me some code to add to our store (much appreciated), but it failed to sort out the problem. Sadly I can't use this app in its current state.

The only app I could find that would meet 90% off my needs and support is just amazing so quick to reply to email and would definitely recommend this app to anyone. If you can make this app work with ajax cart that would AWESOME!

Just went live with our restaurant and ran into the issue where orders came in without price add-ons. 2 out of the first 8 orders randomly did not charge for the add on items. The add on item added to the order (text) and displayed to the customer, however did not actually charge. Going to have to scrap this app and hundreds of hours of time creating our variants for hundreds of food items. Very disappointed and have been paying for this app during development. No testing yielded this, and we are using the app in the most off-the-shelf intention. Reading other reviews this has been a known issue since June 2020.