Fantastic support and amazing app. Highly recommended.
Koala Upsell Free Gift & BOGO
Review summary
387 reviews on the listingLast 30 days
74 new reviews
▼ 0.3 vs. all-time
Recent reviews
20 most recentEasy to install and navigate. Has all the functions we need! Great customer service who answered a question I had in less then 10 seconds!
So far everything is amazing, customer service is great and being able to use rules in the gift setion s perfect! Exactly what i was looking for :)
Max was fantastic - super speedy to respond to my message for help and made the whole troubleshooting process easy. Really impressed with the customer service
Louie was amazing! handled my questions quickly and professionally. Even came back because I forgot to ask something and he jumped right back on the Chat. If you look on my store, we pride ourselves on Old School Customer Service, Louie has that special touch!
Excellent customer support! They answered all our questions thoroughly. After migrating from Magento to Shopify, we had a large number of redirects to handle. This app is essential and works flawlessly.
love this app! It has so many capabilities, looks great on our websites and the customer service is always A++
Applicazione facile ed intuitiva. Assistenza sempre pronta e attiva per risolvere qualsiasi tipo di problematica.
The Koala Free Gift Buy X Get Y app works well for setting up promotional gifting campaigns, but it does have some limitations. One key constraint is that the app may stop offering gifts if too many active promotions are running simultaneously, which can be restrictive in certain scenarios. However, the support team is incredibly dedicated and always ready to assist. Max, in particular, provides exceptional service and is always available to help resolve any issues that arise. Despite these limitations, the app remains a reliable tool for basic promotional strategies, especially with such attentive customer support.
The app is great, the best part is it is free of cost along with this they give support let me say quick support for me. Need some more changes and improvements, suggest some to them. Hoping them to implement those soon.
I dont like the koala gift sjhdkushd29187469183 code in the checkout. it looks unprofessional
Nice app for integrating offers like free gifts
Downloaded and tried 5 other apps before coming across Koala. It's the most streamlined and user-friendly app I've tried so far, however, I would like more shopper-friendly features, but Louie was a great help! Will be using, and hopefully, they can add those shopper-friendly features soon ;)
The free gift was not applied to my orders correctly. As a result, I had to issue refunds to customers, and some did not complete their orders because they were being charged for the free gift. I received numerous complaints. I do not recommend using this app
wasted so much time time trying to get this to work
It was free but now you need to pay to use it
I've downloaded multiple "free gift" and upsell apps and this one is my favorite, hands down. I'm not a Shopify expert by any means so the simpler the interface, the happier I am. It's very straight-forward and I was rolling along soon after I downloaded it, adding offers to my site that I've been meaning to do for ages. I trained someone else soon afterward and she's already cruising along herself, knowing nothing else about Shopify! I love the clean look that the customer sees as well. There are options to customize it with different color variations and custom icons. Lastly, the customer support is amazing. They are quick to reply, professional, and genuinely listen to feedback so they can make the app better. I don't have any reason to stop using this!