UPS Shipping (Official)

Support ist schnell und super.

I have been using this app for awhile now. It works great for us! I would recommend this app to anyone trying to streamline their UPS shipping within Shopify.

could not connect account

Be aware that this app is NOT UPS or an official UPS app, despite its name. I wasted A LOT of time installing and setting it up, only to find out they can't provide labels for some UPS services, including Ground Saver and SurePost. That's fine, but it needs to be stated in the description here or at the least on the app itself, as many businesses in the U.S. use these services.

Doesn't support checkout rates, so there was no way to expose UPS to customers, and it tried charge me literally 3-4x as much for UPS shipping labels as Shopify's built-in UPS labels. This app was charging more for the slowest UPS service than Shopify charged for the fastest UPS service! Completely absurd.

dosent work at all, dosent show at checkout, nothing

ok - Ruben is the absolute BEST! I had originally downloaded the app and couldn't get any printers to show (we use a Zebra GC420d). So I uninstalled the app and reinstalled it hoping this would help. One thing lead to another and the app got really messed up. Ruben helped fix all the issues I had created by uninstalling and reinstalling the app multiple times. App now works great! If you have any issues with your printer not being found, do not uninstall the app - simply send support a message and they will walk you through a quick process to get everything synced! I would highly recommend this app if you want to use your own UPS shipping account with Shopify. Thanks again Ruben - you are the very best! This app is a partner of UPS.

Reuben's app support is very thorough. App works most of the time. UPS customer service is awful. High % of Mail goes missing or is up to 2 weeks late

This is app is okay but you should edit the design to make it clearer (especially for the order list and order shipment creation) and, most importantly, add the following feature: Download PDF SHIPPING RECEIPT --> I don't mean the invoice for the customer, I mean the receipt of the shipment from UPS with all the costs and details of the shipment, this is possible through ups.com in the shipment preferences, but not with this app unfortunately, and now I have to go to the ups.com and download them from there, which is a loss of time which could be avoided.

Great service fast and effective réponse helps in all domains and solve all my problems appretiated

Not working at all, keep on crashing, tried several times to uninstall it and doing it on several browser ... same issue *** Updated review *** After writing my 1 star review, I've been contacted very quickly by the support. I was lucky enough to be understood and helped by the VERY efficient : Yassir Kaissoumi and I am happy to write his name here so other people can refer to him to have a good, quick and efficient solution. We fixed my issue in the next 24h. I don't give a 5 stars because of the original experience and because the process is definitely not user friendly and system messages are confusing leading to mistakes (what happened here in this case). I still had a couple of issues in particular with being able to see all my orders in may Shopify app, and this evening it is finally correct. I really am thankful for the quality of the service provided after my bad review and I encourage people to ask for support because it is a good quality one.

awesome

This app has massively helped us streamline shipping items with UPS. In just a few clicks you can create a label, as the address from each order automatically flows in from Shopify. We managed to set up the postage labels to print with our Dymo 4XL. You can also set it so a specific shipping option on Shopify corresponds with a shipping option in this app, but we always change this ourselves. The shipping options on the app are slightly confusing, apart from the "Standard" one. For example, Next Day option is named as "UPS Worldwide Saver / Express Saver", which is what the customer sees when they get tracking. As the "UPS Express" is the faster Next Day option which costs more. At this moment I believe you are also not able to mark the order for pickup, you have to drop it off at an Access Point etc. Overall this is a very useful app, which will save you so much time. Support is very quick to reply and is making the app better all the time...

The UPS eCommerce team has been incredibly helpful and fast in replying to our inquiries. We asked for a certain function in our dashboard allowing us to create multiple rules for a more automated workflow. Ruben and his team produced results the very next day.

Great application and fantastic technical support! Answers fast and are very helpful!

The app is very straight forward, easy to link your accounts and Ruben provides quick support when needed!

requires potential shipping volume to create account