SASO

UpOrder

by UpOrderAbandoned cart
Tracking since Dec 3, 2025

Review summary

237 reviews on the listing
4.8★
5 ★
21992%
4 ★
83%
3 ★
21%
2 ★
21%
1 ★
63%

Last 30 days

2.7★

9 new reviews

▼ 2.2 vs. all-time

Recent reviews

20 most recent
★★★★★Virgin Hair Extensions, Specialists in Human Virgin Remy Hair ExtensionsHong Kong SAR · Oct 16, 2026

Spently has the ability to hold our brand together from first interaction to delivery, it allows our brand personality and imagery to continue long after sale which is a benefit to any business. Its a great app!

★★★★★Filo Artisan TradeAustralia · Oct 2, 2026

We used this Spently to generate more return purchases. We are very impressed and thrilled with the result in just a brief period of time.

★★★★★Sitting Pretty Halo ExtensionsAustralia · Sep 19, 2026

I don't normally leave reviews but I felt compelled today. This must be one of the worst email marketing softwares I've ever come across. Their old template builder was pretty ordinary (not very good). But their new template builder is literally one of the worst pieces of software I have ever come across. And I've used many.

★★★★★Dbc Baby Bedding CoUnited States · Sep 19, 2026

Absolutely the worst now since it changed from Spently to this new group. We have been with spently for 5 years, and had amazing ROI. Over the last week it seemed like something was wrong with our retargeting emails with spently, then to very quickly find out that it was taken over by another company. All of our emails looked horrible, not how they did on spently, and people were only getting the receipt emails and delivery. Thus costing us lost sales!! DON'T waste $99 monthly. Go to Orderly. Their system is very up to date with the times, and have many features.

★★★★★CombatbetUnited States · Sep 19, 2026

Somehow my emails weren't going out, the edit pages don't even open my emails, and somehow I'm being charged $99.99 per month when the pricing shows free for the first 25 orders and $10 for each additional 50 orders (my store gets about 250 orders per month). Total ripoff, and I feel like an idiot for not realizing I was getting ripped off earlier. App deleted.

★★★★★Tsuki BladeUnited States · Sep 19, 2026

This app is an absolute scam. DO NOT INSTALL. Charged me HUNDREDS a month with no heads up for an app I wasn't using. I uninstalled it and my entire card payment system crashed and I lost thousands in sales trying to fix it. DAMN this app and the devs who put this out.

★★★★★Black SandsUnited States · Sep 19, 2026

Scam company. Charges a flat fee but then ghost charges for "usage" that is no different from every month. Randomly they will take 200 dollars out of your account with no explanation. Complete scam. Avoid at all cost.

★★★★★Texas StandardUnited States · Sep 19, 2026

Jumping into UpOrder was a solid decision. It's straightforward to use, and our post-purchase email game has seriously leveled up. And speaking of leveling up, Tina from their team is awesome. If you're considering UpOrder, I'd say it's worth a shot.

★★★★★The StitchoryUnited States · Sep 19, 2026

Very Satisfied with this app! customer service people go above and beyond to help where needed.

★★★★★Nneyah CardsNigeria · Sep 4, 2026

Great, customizable invoicing app. Definitely worth getting to streamline your invoice with your company image.

★★★★★Toronto | HAZELTONSCanada · Sep 4, 2026

This app creates beautiful order confirmations, etc. No question about that! Despite our early concerns about the app not being incompatible with other Shopify apps, Spently did come through eventually to make the changes so that this app works with the Product Options app. Also, it does include the complete invoice number on all forms now which is comforting. Overall, a great app. It would be great if they created automatic invoices as well.

★★★★★RmidUnited States · Sep 4, 2026

Superb app that truly adds to the customer value as soon as they place an order!

★★★★★Air Plant DecorAustralia · Sep 4, 2026

Thanks so much to all the team at Spently! This app is amazing and has replaced several different apps we had that were half as good and costing us twice as much! :)

★★★★★Elite Athletic GearUnited States · Sep 4, 2026

Spently is great! Our email templates are phenomenal and the customer support we receive is great. Ren and Vincent have been huge assets! Keep up the great work.

★★★★★WoodiesUnited States · Sep 4, 2026

This is a huge improvement on the standard Shopify notification emails. It's very easy to customize. It's really important to keep your branding consistent across all communications, and this is a huge boost, thanks!

★★★★★AzanaUnited Kingdom · Sep 4, 2026

I'm not liking it but I'm loving it!...Very professional looking email notifications so much better than Shopify. You can also change the images to suit for Christmas, Mother's Day etc. Discount code is so much better and I'm so looking forward to some new features on the way. Hats off to Ren (thanks) when I required some help but it's so easy to do. I understand it's pricey but it's worth every penny...an app you all must have...TOP!

★★★★★Black Lotus JewelryUnited States · Sep 4, 2026

The Shopify email templates are so dry and basic. They just don't match the vibrancy and color of our brand. With Spently, we can make sure that our customers have a branded experience, not only on our website, but in their inboxes as well!

★★★★★SunergeticUnited States · Sep 4, 2026

Just started digging into the software. I am very happy with their support team. Unlike a lot of other apps, they are actually willing to talk with you on the phone to fix any issues or answer questions.

★★★★★ThatproteinUnited Kingdom · Sep 4, 2026

Great app! We have been trying the free version for the last couple of weeks but I fully expect to upgrade imminently. It really helps to be able to send professional emails with the ability to upsell and to keep customers engaged with your brand.

★★★★★Ninjanutz 2Mexico · Sep 4, 2026

Great app! I definitely recommend it since they offer a free plan and it helps to get more out of your email notifications.

Review locations

Top countries by review count
United States
15766.2%
Canada
2811.8%
Australia
156.3%
United Kingdom
125.1%
Ireland
41.7%
South Africa
31.3%
Singapore
31.3%
New Zealand
20.8%
Hong Kong SAR
10.4%
Mexico
10.4%