W3 Custom Order Status

App has no support at all. messaged 3 days ago no reply. App is not working. Whenever clients type in their order number and email ad, only a blank page appears. I tried to contact support for this, but until now i have yet to receive a reply. Such a bad service for a paid app.

503 Service unavailable. This is disappointing as it seems like it could be a promising app. Does anyone know of an alternative?

Sadly, I try use this app, but there is missing a lot of things, such as app demonstration with all settings for test, where we can actually see what this app can offer. Support only via mail, sadly no online support so useless for someone installing app, looking everything white, with no orders test so we can understand what does the app actually do.

Tried using the webhooks feature, but it didn’t work as expected. Support was not very patient, which made troubleshooting frustrating. Had to downgrade as a result. Disappointed with the experience.

Does not work with draft orders. If you process your orders while they are in draft before invoicing, this app is not for you.

This is a great app. It is so nice to inform our customers what is happening with their order during various stages until is fulfilled. This will cut back on the amount of emails we receive on a daily basis. Thank you. I have not quite gotten the Lookup page to work, but will be in touch soon to get that up and running. Definitely recommend this app.

Loving this app for managing work load. I make custom guestbooks for weddings and events and needed something that I could update each stage of my process and brides could log in and see where their order is up to. This app is perfect for that and helps manage the process queries during my busy wedding season.

Utterly fantastic. We provide a very bespoke service and require all sorts of unique possible stages and this app enables us to cover all eventualities and provide immediate updates to our customers whilst ensuring we keep track of the order this end too. I have had to contact support a couple of times and have been replied to immediately - Have not yet got the customers login page sorted out but so far have been so happy with the system I am not sure how much the customer really needs it - but will look forward to getting that sorted out too. I have been trading online for the best part of 20 years and can certainly vouch for the integrity of this app - 100% essential if you provide personalised products.

This is a great app that does exactly what it says. We have lots of custom orders and this app allows us to keep customers informed with automatic email notifications. This reduces the load on support. The developers have been prompt to reply to my enquiries and even went as far as helping configure the lookup page design. Two things to improve: speed to update custom status in the dashboard (small detail, but it can be faster) and make the admin functional in mobile devices and small resolution screens (I just found out that one of my staff cannot access the top menu bar because on smaller resolution screen the buttons are hidden). Overall, great app experience and it does save us a lot of time. Recommended!

Updated 2/6/18: We've been using this app for quite a while now, and I want everyone to know that it's become completely indispensable as our business has grown. We have over 20 orders on a payment plan, over 50 pre-orders, and dozens in another program we run... Without this app, we'd spend countless hours scrolling through Shopify's Order screen to make sure we didn't miss shipping anything that needs to ship. With this app, we know at a glance what's going on with each order, and the only ones we have to look at in the morning are those that we haven't yet set a status for! I can't believe I haven't reviewed this until now... Everyone needs to know what an amazing app this is. I run almost twenty apps on our store, but this is one I couldn't run it without! We offer some special programs for our customers, like delayed shipping so they can combine orders, layaway, etc., and filling orders on Shopify meant going through each order to remind ourselves if it needed to be shipped or was supposed to stay unfulfilled for now. With this app, we can view all of our unfulfilled orders with a status tag next to them, so we immediately know which need to ship and which are enrolled into a program here. If they're in a program (like on a payment plan), we can easily skip over them for now... It saves a lot of time for a two-person business! Support was amazing when we set it up, and we haven't needed them since. The app works perfectly and is one of very few that I'm happy to pay the (very reasonable) monthly fee for!

Our products require stages of production, and this app has been fantastic. Keeping customers informed each step of the way is key to our success. The app also helps us stay organized internally.

This is a good app however very frustrating with many HTTP Error 503. The service is unavailable errors. Developers should consider reworking the app to make it more reliable.

Customer transparency is KEY in order to avoid unnecessary calls and questions asking what's going on with their order. I want my customer to be informed every step of the way. This is the only app at this price point (and I've tried a lot!) that allows assigning different order statuses (in production, waiting for customer, etc) and will also send out an email when I manually change it to one of the custom statuses. Support has been great, and very helpful after I asked how to do a few things I wanted to accomplish with the app.

W3's Customer Service is second to none! We've used this app for several years now and are continually grateful for their expertise and gracious support. W3 and their staff deserve my highest recommendation!

"An app that organizes our intensive production, ensures customers' trust, and encourages them to shop from our website, backed by an amazing technical support team. Download it with confidence.

This is THE APP you need to keep customers up to date with statuses on orders! With custom options on emails, templates, etc. Literally what i needed! Happy to be a lifetime customer and an early supporter!

Been using this app for about a year, it's streamlined our order processing tremendously. Support has always been quick to answer any questions too. 5 stars all around.

This app has been so helpful for my order management and my customers experience. I love that I can organize my orders by statuses like if it's printed or not and my customers can view that status on their own anytime on the order lookup page. There's so many options to customize the information you and your customers see as well regarding the statuses. Highly recommend if you want to keep your customers informed on their order and keep your orders organized.

I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.

Love this app — it's a huge help for keeping track of where my orders are at (manual entry, but worth it) and the automated email notifications save me a ton of time.