Uber Direct

Does not give an option to set lead time before the order is ready and drivers are sent way too fast. Unable to use this because we have items that require lead time of 1-2 days before they are ready.

I have been waiting for a direct integration between Shopify and Uber for a long time, so I was incredibly excited to see this app finally launch. Unfortunately, the experience has been a major letdown so far. It feels like the launch was rushed—the app is extremely buggy and I can't even get past the activation screen to set it up. I really hope the dev team fixes these bugs quickly because this is a feature we desperately need, but right now it’s unusable.

cannot even get past account registration page. When i hit submit, nothing happends. after hitting "back" i found that for billing information, city and zip code are required, but these fields are greyed out update: uber support was really helpful in explaining and walking me through the trouble. I just wish the UI can be more clear

Très bonne expérience avec cette application. Nos référents sont attentifs, réactifs et toujours à l’écoute de nos besoins d’amélioration lorsqu’ils se présentent. Leur disponibilité et leur capacité à prendre en compte nos retours rendent la collaboration fluide et constructive. Nous sommes ravis de travailler à leurs côtés.

Not available to Merchants anywhere but France. Don't bother installing if you're in the USA. Massive runaround with support before they finally admitted it can't even be set up- it was just giving an error saying "your billing isn't set up" despite it being clearly set up in the Merchant Portal.

Nous avons avons été beta testeur sur l'app au moment du lancement. Les demandes d'adaptation ont été prises en compte rapidement par l'équipe Uber pour nous permettre de lancer le service sur un premier pilote sur notre chaîne de boutiques. Nous déployons sur le réseau ce mois-ci (25 points de vente en villecentre et en centre co) avec un accompagnement sur mesure pour la mise en place et la formation des équipes internes.