Theme Updater & Backups | OOTS

For me this app works as intended and makes upgrading to new theme versions much easier. Support has also been great when needed. 5 stars.

Migrating to a theme update is such a nightmare but this app makes it sooo much easier. Great themes with excellent customer service. We've always been OOTS fans. Tried a different brand once and regretted it. 5 Stars

Out of the sand box started with good intentions and it used to offer sterling customer service but all they are now too big for their boots, its very sad since we have used the theme for a while now, I would not buy anything from them again and would not recommend them either!

I'm super impressed with this app - surprising visibility into theme customizations and ability to carry those through release updates. Thanks folks. https://www.dopeboo.com

Tried the pro version of Theme Updater to bring Atlantic theme 11.6 tot 13.4.5. The result was horrifying: a mix of badly placed page elements and duplicate items in the customize section. There is no solution for painless updating: I had to do everything manually. I think this tool only works for minor updated themes.

When you run a Shopify store with dozens of apps, anything you can do to simply the updating process is important. Thankfully, this Theme Updater takes a lot of the heavy lifting out of keeping our store up to date. Even better is that Out Of The Sandbox works hard to keep our theme updated and they are always adding new functionality to our store, which is very much appreciated. Highly recommend this app!

I had no problems with this app. Out of the Sandbox has wonderful customer service and I had quick and friendly help every time I had questions or a problem.

We are in the Shopify ecosystem for the last 4 years now and I dont remember any company that is more unhelpful than Out of the Sandbox. Both technically and from a business point of view for the following reasons (we have purchased two themes from them and this app ) 1. In 95% of all the questions or help requests you raise, they simply tell you what you ask is out of their scope and you should go and hire a shopify expert on your behalf. Even though these are within the main scope of the themes or are really as simple as sharing two lines of code with you, they turn their backs and deny you. For this reason, we have shifted to another theme provider which we are really happy with as they are at least listening and seem to care. 2. Their so called "theme updater" does not do a good job, leaving you with lines and lines of code intact and not transfered to the new theme. What is the point in buying an app that is supposed to make the update process automatic if it requires you to adjust 14 different snippets of code manually? It does not work, thats it 3. Within 20 mins of buying the app and realizing that it is not doing what it is claimed to do, we removed it and asked for a refund. Same day in 20 mins !! This is the response we get: "Please keep in mind that updating the Theme Updater App to the Pro Plan does not guarantee that customizations will be carried forward. Unfortunately, all subscription charges are final and non-refundable, therefore, we're unable to provide you with a refund for your subscription." There are tons of sensible vendors out there to choose from, do your self a favor and stay clear of this OUT OF THE SANDBOX company both for their themes and so called updater.

Their Turbo theme has a huge bug that sometimes causes the Add to Cart button not to display at all on product pages (talk about a conversion killer). I brought this to the attention of the support team 4 months ago. They wouldn't believe it was their theme, and just kept telling me it must be cause by an app I am using or customisations I did. After about 20 emails the finally believed me (after I found out the bug is even present on their demo stores) and I was told it would be fixed in an update. Now 4 months later the bug is still there and the customer support as unhelpful as before. I expected a lot more from the most expensive Shopify theme around and have received (much) better support from free Shopify apps than what I've received from OOTSB. So here I am still waiting for their Theme Updater to tell me there's an update and hoping this time the bug will be fixed. Besides all this, premium support means waiting 5 working days for an answer it seems....

WORST PURCHASE OF MY LIFE! If you want to torment yourself & get nothing done & be set back months then BUYER BEWARE as you purchase. NO SUPPORT at all! No live chat, no phones, and emails are pointless replies that do not help at all. Features like HTML5 video don't work as advertised so emailed them and they won't help make it work then decide to install bare minimal version but first have to update to latest version and when try to do that then site says cannot validate purchase! So no version of Turbo theme is possible to download after paying $350!

A premium theme should not require an additional $9 per month to upgrade the few times per year that is necessary. This will not build good will for Out of the Sandbox or Pixel Union. I imagine this will also impact reviews of their themes directly. I like Empire but would not recommend it to others given this recent sheisty maneuver.

Very poor service and underhand fees - simply read the reviews. The app doesn't work very well, and now a greedy developer wants to charge over $100 a year (forever) for an app to update a couple of lines of code. Their themes are full of bugs, support is very slow (at times even leaving bugs in the code - I'm looking at you 'Artisan'), and now they are trying to sneakily charge for something that was advertised as part of their theme purchase. I doubt this is acceptable practice, or legal, in most countries. We have already had to change two Out of the Sandbox themes due to bugs in their software, and now they do this. If I were them, I would be very embarrassed as to how they treat long standing customers. The most insulting thing is the email we were sent, spinning this charge as an 'opportunity'. Please don't patronize us with PR, you are simply milking merchants for all you can get before moving on. P.S. Following the developers response: You seem to miss the point - everyone who purchases an Out of the Sandbox theme agreed to do so with the knowledge that the updating app comes along with it (and we have also paid an initial premium for the theme and updater app). You are significantly changing the agreement by now charging for the app, and I would say that is unlikely to be legal here in the EU. Also, you mentioned in one response that you need the money to fund your IT systems - well, if you can't afford to provide a service, don't offer it for free with the intention of locking customers into a 'blackmail scheme'. Have the dignity to admit you simply want more money by charging customers twice.

I've been a loyal and happy customer for years having purchased the Parallax theme and now on the Turbo theme. Received the email like everyone else and decided to update prior to the price increase for the basic plan. All of a sudden updates that were smooth with no user input from me, changed to 'we cannot update these three customizations'. Following the instructions to manually update the code, I keep getting an error on one of the customizations. Emailed support multiple times and no response AT ALL which has never happened in the past. Why all of a sudden is there radio silence from a support team that was very responsive in the past [even though I upgraded to the PRO plan as they wanted which is supposed to get me priority support]. I'm very disappointed in Out of the Sandbox. If you're going to start charging for updates then at the very least offer support for your products. Given my current situation and the feedback of other irate customers, I would NOT recommend purchasing a theme from this company in the future. Developer response is useless as it seems that they haven't even read my review. I've already submitted two support requests with NO response.

I did a lot of research and selected OTSB for our theme choice. Never had an issue, questions were answered timely, and no problem with previous updates. I didn't so much mind the $9/month if it kept my theme updated which I assume is the proper thing to do. So I did sign up, did update the Responsive theme with this latest update, and now ALL of my critically important options are a mess apparently from some light customizations for options and for the cart by another popular and commonly used app provider. Even on the product pages the options are all out of order! I submitted a ticket 2 days ago to OTSB w/no response yet, and then submitted a priority ticket yesterday, which I should have done initially not realizing how critical this problem is.. The timeframe for a ticket response says the same thing- 1-2 days so what is the priority ticket advantage? And I do NOT want to talk to someone from zendesk with a generic response that never takes care of a problem. What is the advantage of updating if it deconstructs the current theme/website? I could have stayed with wordpress for that! This was our whole purpose of selecting OTSB for shopify! We are launching this site NEXT WEEK!! I contacted a shopify expert and they want hundreds of dollars to update these few lines of customization! WHAT??? No thank you!!! I am also reading all the complaints here and the responses from OTSB do not sound very empathetic or helpful to those having problems with the update. We were fine with previous updates and NO ISSUES until this most recent one! I am hoping to hear from someone TODAY and how this will be taken care of! I would advise anyone considering an OTSB theme to hold off. I am happy to provide a previous positive review AFTER this has fixed! UPDATE: I did receive an email back from OTSB and they did take a little deeper look at the issues we had with the theme update. They were very courteous and somewhat helpful but basically threw it back to the options app we were using to fix the issues. Interesting that one of the suggestions was NOT to do the update, or use a previous saved version before the update, and work out the issues later. This is opposite of what OTSB suggests on their site. We did work with the options app and they have been very very helpful. Again, we did not expect OTSB to fix these (light) customization issues, but did expect a heads up notice that upcoming updates can and most likely will affect the architecture of your site. The majority of Shopify users are not web developers, coders etc. . Most purchase a theme so as not to have build a site theme from scratch (note: a big selling point on the themes is you can customize it however you want), which is why we switched to Shopify/OTSB..It was our expectation that this would resolve the Wordpress issues of a current site, however at least Wordpress always gives you a heads up on major updates. We are continuing with it for now as we have quite a bit of time and money invested, but we are wiser to the communication and limitations we experienced and hope that OTSB sees all these reviews and will give their fellow business owners and customers a better experience in the future as promised on their sales pages.

Awful experience. I bought their superstore theme and it is full of bugs. When I updated the pagination to infinite scroll, the filters, menu and other buttons stopped working. Awful theme which has clearly not been tested. Support is extremely slow and unhelpful - I am being ping ponged back and forth without a solution. All in all, awful experience with the fundamental elements of the store not working and being full of bugs.

I just wanted to Upgrade from Turbo to Flex but not anymore. If you don't move back the pricing of the updater app to free plan and pro , like it was before, you will loose all your clients. I was told when purchased the Turbo theme that we have free updates forever, doing this manually is impossible. Especially when the previous version has glitches , and now we can't do anything without paying the extra buck.

I agree with the others - I purchased and always recommended outofthesandbox because of their vast knowledgebase and continual updates - but now along with paying for the themes we have to pay for the privilege to easily update - you're turning against your own loyal customers and moving goalposts - not cool

This company is by far one of the shadiest companies in the app store. Beware. The Basic Plan of this app was originally offered as FREE FOR LIFE - Everyone who purchased a theme based on this Free For Life Updates plan is now out of luck. You are forced to pay. If you purchased one of their themes based on the fact that you'd be easily able to update your themes as Shopify makes changes, then guess what, now you suddenly have to pay for that service. The crass emails from support who claim that they can reserve the right to change prices adds more insult to injury. How can you justify selling themes for 300+ dollars, then charge monthly to keep those themes functional? Avoid this company like the plague. Out of the sandbox and directly into to the litter box.

This is our first theme from out of the sandbox (Turbo). I did not think this app would work based off of others; however, it updated my theme with only 4 lines of code needing to be manually converted over. Hopefully there will be more options for pricing in the future. www.acumetalfab.com

Great theme, but the appalling customer service and delays in waiting for a reply to any problems make you wonder whether it is worth the extra money for priority support when in fact this is not the case. We are treated the same as everyone else, so why over promise and under deliver? I had a fair response today, so will hold my hands up and move on. I get it and appreciate your response. Next time I will make sure I go down the right route when I try to contact your team, thanks for the explanation Sandbox, is much appreciated.