Yotpo: Loyalty Rewards Program

Stay away from Yotpo... save yourself a lot of money and headaches. Select Okendo! Buyer Beware. I'm writing this review in hopes of preventing you the wasted time, effort and money that Yotpo cost our company. The platform is buggy, reporting is questionable and the Management team has no morals. They even went as far as to renew a contract that could not be renewed because they made material changes to the platform and never sent us a renewal notification while we were in the middle of new SMS provider evaluations.

Terrific service. User friendly app. Easy to customize and embed. Wonderful tool!

I have been trying for weeks to get this set up on my website without any success. Someone sent one email I responded immediately and then back to ghostville. I have attempted to get support 8 times.

Love the app... easy to use and customise

Tolle App, toller Support! Sehr geduldig und hilfsbereit. Besonders gut gefällt mir der Page Builder, ist einfach aufzusetzen und sieht gut aus. Auch die Punktehistorie ist klasse und für den Kunden sehr hilfreich!

the chat support for this app is fast, efficient and friendly! And the app itself is very intuitive to use. Highly recommend it!

Got some great help with setting up the integration into my shopify website. Vergian B was extremely helpful, and courteous. I finally am able to announce to my customers that they can utilize a rewards program! Thanks Vergian B & Yotpo!

My app quit working, i can't get in and neither can my customers. This has been going on for days. I got one response from support and then haven't heard anything. Please let me know why this isn't working!!!!! love swell rewards, it's easy to use and my customers are loving it.

2023 - It has been pretty easy to add this new reward program to our website - once it is set up it doesn't require much work from us. We like it ! :-) 7/16/25 UPDATE - The app has gone from amazingly simple to everything wrong with it! Nothing works at all! The back end says "$25 free when you redeem 500 points" The front end says "$100 free when you redeem 500 points" AND "$10 free when you spend 100 points" This doesn't exist at all in the back end! When you try to contact support they say that they want you to spend $1,000s, yes you read that right - THOUSANDS OF DOLLARS to have the app work?? Like what??? The app should work no matter what! I do not believe that even if you paid the app would work as there is a MAJOR disconnect between the back end and the front end. The code just doesn't sync with the system. I believe they are experiencing a major tech issue and don't have the support to fix the bug. Customers are constantly emailing me saying the loyalty program does not work and things are grayed out when they have the points to redeem them! It's a nightmare! I regret setting it up with them. I will be switching providers as this app not only does not work but there is 0 effort to fix the problems and I have been emailing them for months begging for a fix. I would upload screen shots of the issues and communication if I could. Negative stars in my book. Total waste of time!

I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!

The onboarding process is very poorly designed. This seems to be a very new software. I expected more from Yopto

Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au

Installed Swell Loyalty and rewards on our DEV server first, and was helped by Kerby through the entire process to get me up and running so I could start my testing and implementation. Great job!

Our customers earn rewards points on shipping fees and taxes paid... not just their purchased item's total. This whole experience with Swell / Yotpo rewards has been a nightmare.

APPs keeps showing "we could not redeem your points" after paid for $199. The customer service is good, but the technical support is really terrible. Such a serious problem has not been resolved for a week.

Brilliant support when needed getting us set up. Can't wait to start using it and hopefully see some good results.

This app is fairly easy to implement and tweak. When I did run into a little issue they were able to fix me up in just a couple of minutes, pointing me in the right direction. Thank you.

After six months, I strongly do not recommend Yotpo. It's a subpar product that is clunky and all over the place. Their admin interface is mismatched and terrible. It's waaay overpriced. Their outside marketing looks good, but once under the hood, you'll regret it.

This is a great app with excellent and prompt customer support. There was an issue with the conversion rate between Japanese yen and points, which resulted in some customers receiving the wrong amount of points, but the support team quickly resolved the problem, which was a huge help. The app offers a balanced solution for beginner shops as it allows for basic functionality with the free plan.

Working with the Yotpo representative was a great experience. They were accommodating and patient throughout the entire process. We had a coding issue that they could resolve quickly and accurately. Not only did they fix our problem, but they also took the time to educate us on code embedding practices - something we appreciated. They were indeed a pleasure to work with!