SureBright Warranty & Shipping

SureBright makes it so easy to generate additional revenue and value for customers. We have been with them for nearly a year now and plan to continue. Shoutout to Soumya and Yu Hei for all their help in the implementation.

We have been wanting to offer extended warranty to our customers for some time and wanted to work with the right company. After checking many companies, we came across Surebright and couldn't be happier to work with them. They installed and configured the Surebright Warranty app on our website, and I'm thrilled with the experience so far. What truly sets this app apart is its amazing customer service and easy to use platform for both instore and online sales. Whenever we have had a question or needed assistance, the Surebright team has been incredibly responsive and helpful. Their dedication to ensuring our warranty process runs smoothly has been exceptional. With Surebright Warranty, we feel confident in providing our customers with the best possible service and support. It's a game-changer for our business, and we couldn't be happier with our choice

We recently uploaded SureBright to provide extended warranty for our Shopify independent website products, Launching the application went very smoothly; They seamlessly manage everything, shielding us from any technological complexity. It makes our customers feel at ease when purchasing warranty. What truly sets SureBright apart is their excellent customer service - seamless integration

This review has been revised and is provided for reference only: We were initially looking for a plugin that would offer our customers the option to purchase extended warranties. I came across the SureBright app and wanted to try it, but didn't fully realize at the time that the extended warranty service itself would be provided by them. Our standard warranty is one year. We've been using the app for less than six months, which means no warranty service has yet been provided through them — only the app functionality has been available. Our decision to discontinue the SureBright app came from uncertainty about their ability to handle warranty claims. This isn't to say they lack capability, but rather that we didn't understand how they would actually fulfill claims. Because our products are large and require after-sales support that involves detailed photos or videos to assess issues before shipping replacement parts — all of which is handled internally by our team — several concerns arose: 1. How would SureBright fulfill warranty service for our customers? Would they purchase entire replacement units from our store at $1,000–$4,000 each? Or would they source replacement parts without knowing our costs? 2. When customers experience issues, they contact us directly, not SureBright. The actual after-sales process can only be handled by our team, and communicating with SureBright about these cases would add unnecessary complexity. When we decided to stop using the service — which was within our rights, since no warranty services had yet been provided through SureBright (our standard warranty period simply hasn't expired yet) — we encountered unexpected difficulty. We've found it extremely difficult to remove our payment information from their system. Despite multiple polite requests, our credit card details remain on file with no confirmation of removal. More concerning is how SureBright has treated customers after our partnership ended. They've contacted our customers directly, creating confusion about warranty coverage. This has caused unnecessary stress and eroded trust. Now, despite offering to pay a reasonable pro-rated fee for the time we used the app, we're facing legal threats over an unpaid invoice we never agreed to. We do not owe payment for services not rendered. We simply want this resolved fairly — without lawyer-style warnings or threats.

Too Many problems with the software, letting customers mistakenly buy the insurance without a product purchase. This led to multiple fraud allegations against our site. Their offshore team kept suggesting that it was spammers (makes no sense when actual customers complained, no solutions or fixes provided, just excuses and trying to blame us (Shopify site). Would not recommend.

Great app and product. Rick and his team gets everything set up for you quite quickly and offering the product to your customers is so simple.

Our Neptune brand is everything to us. When we heard from our customers they wanted complete “Piece of Mind” Warranties, we carefully researched all the leaders in aftermarket warranties to find a company who shared our company values of complete customer satisfaction. Although, we had a false start with one of their competitors, Rick Albuck and the SureBright Team eventually won over our business and we have never looked back. What is ironic, is that during the initial onboarding of the first company, I consistently received “check ins” by Rick to see how our experience was going. Finally, several months later, our onboarding with the first coming was still stalled with back and forth. It was only then we pulled the plug and moved forward with SureBright. Everything from the onboarding, training, billing and support has been exemplary. If you are making vendor, distributor or retailer making a warranty decision and want true peace of mind, let me cut to the chase… Choose SureBright! They are now an extension of our 5 Star Rated Neptune Outdoor TVs. Feel free to visit our site at www.neptunetv.com to see how their extend warranties were seamlessly integrated into the Shopify experience!

SureBright is a no-brainer. It provides my customers with extra security with little to no lift on my end as SureBright handles everything from implementation to processing. I'd highly recommend using SureBright if you're in a B2C market!

When we started evaluating extended warranty partners, we didn't just want a vendor, we wanted a partner that would help us grow. SureBright has been exactly that. Our RFP process was thorough, and they met it every step of the way, providing detailed documentation and working with us as a true partner rather than just a vendor. Before we went live, their team met individually with the right people across our organization based on expertise, making sure every department was actually ready, not just checked off a list. They were always available to jump on a call, whether it was technical requirements, customer service questions, or training our team. Now that we've been live for a few months, that same level of partnership hasn't slipped at all. They continue to answer questions quickly and stay genuinely engaged in how the program is performing. Rick and Soumya in particular have been a pleasure to work with throughout.

We wanted an extended warranty program that felt seamless for our customers, offering peace of mind at a reasonable cost while also supporting stronger conversion rates. Surebright has delivered on both fronts. Their team has been an excellent partner, providing responsive support and working closely with our product page design and more complex bundling configurations to create a smooth customer experience. Highly recommended!

We cannot speak highly enough about the SureBright team! We installed the app on our store on a Thursday, reached out to the team with the necessary collab code information and we were up and running (with Klaviyo flow!) in under a week. In addition to being efficient in the onboarding process, the team at SureBright are genuinely good people. We love the partnership with them and are quite thrilled to be working with them! Our customers will see the value that SureBright provides on their open box electronics - this partnership is the definition of a win-win.

I've been working with them for several months & already seeing good results. Yu has been awesome to work with.

We’ve been using SureBright for a couple of weeks and are really glad we started this partnership. We didn't quite realize the demand for extended warranties in our market, but it is there in a big way. I'm genuinely surprised at how many new customers have added the option of multi-year extended warranties. The staff has been very easy to work with, as well. We ran into only one technical hiccup and it was resolved in a reasonable timeframe.

We’ve been using SureBright for more than a year and have had a great experience so far. Their customer service is excellent . the team is quick to respond, helpful, and made the setup process very smooth. Everything was activated quickly and the whole experience has been easy and stress-free. Highly recommended!

What stood out most about working with SureBright was the flexibility and support from their team. They were very collaborative throughout the implementation process and helped tailor the experience to fit our storefront and customer journey. The UI looks clean, integrates naturally into Shopify, and the onboarding process was much smoother than expected. The team was responsive, proactive, and easy to work with from start to finish. The PSB Speakers Team is looking forward to growing sales with SureBright and providing the best possible experience for our customers.

Great app and product. Happy with the customer service so far.

Our guitar and music shop, ECGMusic.com, wanted the ability to offer our customers amazing warranties on products such as musical instruments, live sound, and studio recording gear. After careful research, we determined that Surebright is the best, so we reached out to them. Surebright continues to exceed our expectations. There just isn't a better warranty company than Surebright because their people and their extended warranty programs are the best. We cannot thank the entire Surebright team enough for allowing us the opportunity to offer their amazing extended warranty products to our customers. SureBright has been a fabulous addition to our store. The app made it incredibly simple to offer extended warranties, allowing us to build more trust with our customers. It's intuitive, requires minimal effort to set up, and runs flawlessly. What really stands out is their support team, super responsive and eager to help! SureBright's team made it quick and easy to onboard and integrate with our existing online shop and products. It looks and works amazingly well on our shop. Their customer service and technical teams are fast and responsive professionals. El Cajon Guitars & Music, ECGMusic.com, highly recommends SureBright.

We have been working with SureBright for almost a year now, and can not speak higher of Rick, Keith and the whole SureBright team. Setup/onboarding with them is super easy, quick and straightforward. Not to mention, once you're onboarded with them - they're always a quick call or email away. On Tivoli Canada, we are seeing a near 20% attachment rate which shows how much extra piece of mind SureBright services provide to our customers. Our customers truly value the extended warranty offerings that we can provide via SureBright when they go to purchase one of our products. We cannot recommend SureBright enough! Keep up the great work, and we look forward to continuing the relationship moving forward.