Recharge Subscriptions App

Once I was able to speak with a human I was able to get my issue resolved. Sterling was very helpful in figuring out why my automatic discounts weren’t working. I appreciated their help tremendously!

Love the tracking capability. It's also easy to provision our subscriptions and tiers for the subscriptions.

The support team is awesome! They respond immediately and helped me above and beyond! The app is seamless and user friendly too.

very quick, very kind! thanks!

Eduardo, was a great help in solving some platform issues quickly and kept us updated at every step while the tech team got everything sorted.

Some of the best customer experience I've ever received. Props to their team for helping us through a complex issue and sticking with us every step of the way!

Had a wonderful experience working with Roberto Schmidt during the Recharge -> Shopify migration. We spoke in a pre-migration meeting and he was able to walk me through every nuance and identify every scenario that could possibly go wrong while reassuring me that they have protocols in place for all of those. We performed some testing together and saw that the results were what we expected and he finished the full migration on the following Monday. Throughout the process he has done a very good job at responding to questions and keeping us informed on what is going on. I don't think this migration would have been this smooth with anyone else.

With great support from Arlon, we built a unique subscription model from scratch.

We just migrated to Recharge, and were blown away with the service Jairus provided to make sure we had the best migration experience! It was seamless and organized. Thanks!

Alif in support was super helpful and quickly resolved my query!

Fast and easy. Very responsive. Thank you!

Ive been very satisfied with how helpful the Recharge team has been. I especially appreciate the complimentary strategy sessions with team members like Sean and Ben who have helped to optimize the value we get out of Recharge. It feels like Recharge is a true partner, not just a software we are paying for.

The Customer Service is outstanding! I'm typically not a tech-savvy person, but one of your Customer Service Reps (Jack G.) made getting our merchant services migration simple to understand. That combined with his personal help allowed us to achieve the task with minimal 'discomfort.' Thanks!

Would not recommend 1/5 I decided on Recharge based on good reviews, UI and their other reputable clients. However, after using this app for about 3 months to manage my monthly candle subscriptions, a number of my customer subscriptions received charge errors and I was not notified about the errors and neither were my customers. After a month it was brought to my attention that my customers had not received their orders and had not been charged for the previous month. I contacted the app to help me troubleshoot this issue, in which I was told the error was unknown and I would have to manually charge the orders, which I did and the previous month's orders went through. However, the app wasn't able to provide a solution for the current month's charges and informed me that my customers would skip the current month's subscription. On top of that, the following month the same errors occurred again. I can't put my business' reputation on the line for this app's poor development and functions. I would not recommend.

Great app, great team, great experience!

Nikola was incredibly helpful, knowledgeable, and patient. He quickly understood my setup, answered all of my technical questions clearly, and helped me find the right solution. Excellent support experience!