Subliminator: Print on Demand

Mybishbashbosh.com I love everything about this App, if you have a POD store this is the app for you. The response to queries is second to none and they have a sense of humour which I love. Be sure to join the facebook group https://www.facebook.com/search/top/?q=subliminator%20hub Update - This year Subliminator has been outstanding. Q4 is always challenging but Subliminator have knocked it out of the park with adding FedEx express shipping. But more than that the support staff have been superb. The products are the best I have seen. I would give them 10 stars.

Very disappointed with the shipping service. I have placed about 133 orders since April 27 and only 12 of them have arrived to my clients. It's been over 50 days and I still have more than half of the orders stationed in China. My clients are very upset. Good products, but the shipping service is very bad, even with the situation of the COVID-19.

DO NOT ORDER ANYTHING FROM SUBLIMATOR UNLESS YOU ARE PREPARED TO WAIT UP TO 1 MONTH FOR DELIVERY. stay away

I first want to say the sample I received was excellently sewn and of great quality, outside color issues not due to the image file I uploaded and rgb to cmyk colors but their background color options they give customers to use in customization. I dislike giving bad reviews, but I believe in helping others avoid complications and especially upset customers who expect one thing but receive a totally different other. It is important for the mockups companies provide to reflect as accurately as possible the finished product to a slight degree of error. I provided pictures and even video to detail to the rep what the issue was. The following is my conversation with one of the reps which I feel gave run around responses and then at one point admitting they know of the issue and saying a fix was in the works for future products: Hello, I hope this message finds you well. I ordered a sample from you guys and I loved the quality, but the color was remarkably different than the mockup and shipping was long. Not sure if its faster with express. I have a order i just paid for TFCH1112 from Shopify (tie-fly.myshopify.com) for a customer and I would love if it was true to color on this and future orders. That is an issue that can make or break future orders and growing my business. Again I loved the quality but i need for the colors i pick in your mockup designer to be as true to color as possible please I beg. kindly [email protected] the mockup produced the colors correctly the product that came is as follows (image) Please for order TFCH1112 and future orders please I beg be true to colors in mockups please. Operator profile You’ll get replies here and in your email: [email protected] Our usual reply time under 10 minutes ***S Hello Tieasha. Thank you for contacting Subliminator support Can you please let me know the SBL number of this order please? Thank you SBL7796139 sku# SBHDJGF-287379-L-L my newest order that I am begging to be more true to color on is SBL2667070 ***S Hello Tieasha, Thank you, All designs created and uploaded are in the **RGB** color format. Our software automatically converts the **RGB** file to a **CMYK** file, as that's the format that the printing is done in. The best practice to see if certain colors change a lot is to convert your **RGB** file to **CMYK** in Adobe Photoshop, and analyse if there are some major color differences. After which you can make adjustments to your print colors if needed. yea thank you however on my first order I used your color picker SBL7796139 i pick the colors from (image) ***S Please also note that the fabric affect the color: https://help.subliminator.com/en/articles/4874954-how-does-fabric-blend-affect-print-quality ok thank you so how do we know what colors we are choosing and how they will look? if we are using colors from the color picker on your website ***S Please try photoshop, RGB is the default color profile in RGB color space and we require sRGB to be uploaded. The final version of your print file should be saved in the sRGB color profile because sRGB has a wider, more vibrant color range compared to CMYK. This is to generate good mockups. However, our printers work with a CMYK color space which is why the sRGB will be converted to CMYK during printing. To know if the sRGB file will convert to the correct colors that you want, it's best to test it yourself first and convert the image to CMYK and see how that looks in Photoshop. Dark colors change drastically when converted to CMYK. We're currently working on setting a standard for CMYK and will also start allowing sellers to upload CMYK design files. ok but it wasnt a file that i used it was (image) on your website i used the print area background color chooser on your website ***S Hello Tieasha, I see order SBL7796139 DELIVERED06 August 2022 yes that is the order where i used the print area background color picker on your website the print file only was the heart portion i used the print area background color picker for all other areas sleeve pants back hood etc; ***S Sorry im not sure i understand your question please, can you explain? how can i be sure of the colors im picking from i used the colors from (image) which show as in the mockups show hot pink and a purple but printed as (image) the heart in the picture is the print file i used that was fine and true to color but the sleeves pants and back colors i chose from show totally different ***S We are planning to make color swatches available to you. But we are not sure when this will be available yet as we are still focusing on bettering the app so we can provide more quality services to you. For now, I hope you can continue to use the photoshop swatches or any other method which can be helpful. so if i choose a color from (image) there is no way to accurately reflect to my customer that it will be the color that arrives to them that i show in the mockup picked from your (image) *** S Please read this article: https://help.subliminator.com/en/articles/4874954-how-does-fabric-blend-affect-print-quality I will get more info regarding this and get back to you ASAP ok Thank you bc it's not a file issue more specifically i chose these two colors (image) from your (image) and in mockup show as (image) but print like (image) just to clarify what worries me and will probably cause refund issues ***S I see. Please let me check about that and i will get back to you ASAP Sincerely thank you much ***S You are welcome Help Siham understand how they’re doing: Operator profile Rate your conversation Terrible Bad OK Great Amazing October 11 ***S Hello Tieasha, Hope you are well, Regarding the color difference, we can't guarantee print colors since RGB is uploaded, and then on our end the RGB is then again converted to CMYK according to a color profile we use. In such cases it's best to test yourself first and convert the image to CMYK and see how that looks in Photoshop. Some colors change drastically when converted to CMYK. Please also be advised that the fabric of the product can also affect the print colors. For more information, please check here: https://help.subliminator.com/en/articles/4874954-how-does-fabric-blend-affect-print-quality Sincerely so even using subliminators background color picker those colors will not show correctly for some fabrics so the mockups are useless Again my concern is not the image file I upload there seems to be no problem there but the problem is subliminators background color picker and the fabrics you use not being able to accurately display the colors chose from (image) according to your article Fabric composition: 20% Cotton / 75% Polyester / 5% Spandex The smooth and tight knit surface allows for any print to come out really vibrant and detailed. Because of the knit of the fabric we don't recommend using dark solid colors such as black on this fabric. Because this fabric as cotton, the surface can show some tiny lighter areas on the fabric surfaces. Colorful designs work best with this fabric. The inside of the fabric is brushed and has a nice soft touch to it. iit actually looks like someone chose (image) instead of the (image) that i chose from your (image) *** S Hello Tieasha, The base fabric is always white. So you control the print and colors that go onto the garment. So the background colors you choose in our editor are NOT fabric colors, but simply print colors. Hope this helped there was no issue with base color or base fabric color and yes i chose the colors i wanted your mockup correctly displayed the colors i chose but when subliminator printed it completely different colors were used if i controlled the colors chose why did i get a product completely different from what I chose and again remember we are using not a file but your background color options and your own article says light colors print vibrant and i chose (image) which the mockup accurately reflected as above but someone in your factory produced (image) again I love the quality but this is not the colors I chose that you provided through (image) ***S Unfortunately we can't guarantee print colors since RGB is uploaded, and then on our end the RGB is then again converted to CMYK according to a color profile we use. it was not a print file i uploaded i chose the colors from your background color choices it was not a file I uploaded i would understand then if it was a file i uploaded but it was not a file i uploaded it was not a image file that had issues it was subliminators background color options like in this picture below (image) not a file so you are saying that the background color options shown on your own website that are given to customers to use to customize their products are not cmyk so why have rgb colors choices on your website ***S Our app only accepts images in SRGB format, not CMYK. sRGB is the default color profile in RGB color space and we require sRGB to be uploaded. The final version of your print file should be saved in the sRGB color profile because sRGB has a wider, more vibrant color range compared to CMYK. This is to generate good mockups. However, our printers work with a CMYK color space which is why the sRGB will be converted to CMYK during printing. To know if the sRGB file will convert to the correct colors that you want, it's best to test it yourself first and convert the image to CMYK and see how that looks in Photoshop. Dark colors change drastically when converted to CMYK. it is not a file i used im not referring to the file i used but, i dont think you understand I will make a video You need to use Photoshop to practice, is it the best way, ***S [...]

I've been using Subliminator for nearly 5 years now. Their product quality is superb -- arguably the best in the business -- and their customer service is easily the best of any POD platform. Their range of products keeps getting bigger, their pricing is very competitive, and after selling literally THOUSANDS of products through them, I have no plans to go elsewhere. HIGHLY recommended if you're new OR experienced with Print On Demand.

I use subliminator for one year now with over 100 orders until now and I have to say is the best app for my business. I use others too, but the price, quality of products, mock-ups they provide, and of course the support until now is the best that I have experienced out there.

Great community! Even better quality! Very helpful and responsive support department. No issues to speak of.

customer service is non existent I HATE when you can not get help form a person, no response to emails, also do not like that they offer "Free shipping" its just padded into the cost of the item, and you pay more for shipping for multiple items in the long run, making it more expensive and making it less profitable. its not a bad app but it could be better. Depends on what selection you are looking for .

Hope you improved your shipping, I had seen your product in one of the youtube it looks great but your shipping very very very very very terrible!!! it takes FOREVER for the test order we made. You gave us tracking number which is nowhere to trace. Very very Disappointed.

The quality of the product was decent and the print was clear and vibrant, but the customer service was nonexistent and they took forever to even send my product out to me. Even when they did ship the product, they didn't even notify me when my order was sent. I didn't know when to expect the product and I couldn't track it. I don't see myself using this service in the future.

Can't even make an account I have been waiting for over five minutes for the page to load so I can even attempt to make a product. Guess they will be losing out on my money.

how can i decline my free trial ????

Best App for Cut & Sew All Over Print products, they ship with DHL E-commerce so there no delay in shipping times because it's cargo plane. Never had complain from customers about quality and always launch new products. Good communication with the app owner!

It`s a great app. Easy to use with very cool mockups, and I love the products and quality. Also, they`re currently the only ones that be able to ship orders with express within 10 business days to my customers, and that`s from China. Great job guys, thank you!

I have been using Subliminator for my POD store for awhile now and it has been outstanding. The couple of issues I did have were corrected quickly by support. I highly recommend!

The quality of their products that I have ordered and sold is fantastic. The catalog is growing and I love their attention to detail compared to other POD services. It's the small things like changing the color of thread to match the background of the products that show me they care. Sure mistakes can (and will) happen, but I never had an issue getting ahold of their team unlike some of the reviews I see here. They are incredibly active and engaged on their Facebook page, and generally easy to talk to. I would recommend their service, but also remind you to research if they are the right fit for your business before going all in.

I've used Subliminator for over a year now, I never had any complaints from customers about the product quality. Their express shipping saves me a lot of money, because of the more product your customer order on that one order, the cheaper the express shipping fee. I've used many POD suppliers before, and now I've slowly move everything to these guys. Keep up the great work Subliminator.

i used this app to create different products for my online business and after receiving the first item from this app they are some of the BEST PRODUCTS in the industry I would recommend any who want incredible products to use this app.

Great quality and unique products, responsive customer service, active moderators in the group making great communication. I love the fashion line of sublimated products, so soft and comfortable. Normally products take ~ 3 weeks to arrive on standard shipping, even in Christmas season, and the sliding price scale on express shipping is nice, we all know it doesn't cost double to ship 2 items. Note: During the COVID Quarantine, Sublimator was very communicative on the shipping, transparent on price increases (and decreases) used DHL eCommerce with upgrade options to express, unlike other china based POD companies, the products were delivered in less than 6 weeks. That may sound bad, but I had other suppliers where it was common to take 2-3 months to deliver (supposedly using the similar bulk shipping to USA then handoff to USPS like DHL eCommerce but with a different company). If the s.... hits the fan this is a company you want as a supplier.

Really nice site and some unique products. Customer service people get back to you quickly. Would be top notch if you could have a way to edit your products or at least see your products you have made on your Dashboard. If you want to edit anything, you have to delete and start again. Looking forward to making more items with Subliminator and putting them in my Shopify store.