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Subi Subscriptions & Loyalty

by Subi (formerly Subify)✓ Built for ShopifySubscription · #10 in category
Tracking since Dec 3, 2025

Review summary

928 reviews on the listing
4.9★
5 ★
87394%
4 ★
344%
3 ★
61%
2 ★
71%
1 ★
81%

Last 30 days

4.9★

320 new reviews

▬ in line with all-time

Recent reviews

20 most recent
★★★★★Birchtree Goats Milk SoapUnited Kingdom · Oct 16, 2026

Harrys the man

★★★★★Origin Trail CoffeeUnited States · Oct 15, 2026

★★★★★KOKO KombuchaFrance · Oct 15, 2026

Very reactive and profesional. Thank you for your help :)

★★★★★Aroma RetailUnited States · Oct 14, 2026

I got all my questions answered quickly!

★★★★★Nourish and RefineUnited States · Oct 14, 2026

The team is very responsive with any issues we have with using their app. The only issue for our business is the cost.

★★★★★ONE SURFING COFrance · Oct 10, 2026

So far so good. Great customer service !

★★★★★PRAVI NutritionUnited States · Oct 10, 2026

Miles provided great customer service and was very fast with assistance. The free-addon service the team offers and willingness to update the app is top notch.

★★★★★AEHLAFrance · Oct 10, 2026

Smooth and efficient service. I’m very satisfied with my experience with SUBI. Thank you to Stella for her attentive and professional support!

★★★★★Sneaker TLC SASouth Africa · Oct 10, 2026

Excellent assistance from Sam

★★★★★X Fitness Inc.Canada · Oct 9, 2026

I had an amazing interaction with Stella. She understood EXACTLY what my issue was and worked over a couple days to resolve it. Truly an exemplary customer service representative!

★★★★★Peaks Coffee Co.United States · Oct 9, 2026

★★★★★Soma Bone Broth Co.Canada · Oct 8, 2026

Pearl was great, solved my problem quickly and gave clear direction.

★★★★★Mild TemperanceUnited States · Oct 6, 2026

Team is always ready to help with any bugs experienced, great customer service!!

★★★★★NerveEase™United States · Oct 3, 2026

Great Subscribtion app and awesome customer support helped me on every step to set up the app. Amazing!

★★★★★That One Boy Book BoxUnited States · Oct 2, 2026

Setup was incredibly quick and easy, and the customization options were simple to apply. We were able to get everything set up exactly how we wanted in no time at all. Nilou was a huge help throughout the entire process! She patiently answered all of our questions, made sure we understood our options, and helped us get everything working exactly the way we wanted. She made the entire setup process painless from start to finish. We’re extremely happy with our experience with Subi so far and would absolutely recommend it to anyone looking for an easy-to-use subscription solution for their Shopify store.

★★★★★Woofy LabFrance · Oct 2, 2026

I had a great experience with the app, especially with Pearl from customer service. She was fantastic. She met all my expectations, did a great job, was patient, and went above and beyond. Thanks again, Pearl!

★★★★★DESIGNBYDAZEUnited Kingdom · Sep 30, 2026

This app is indispensable for my business! The Subify team went above and beyond helping me set up my membership website and quickly answered all my queries (and there were a lot). I couldn't recommend this app enough if you're looking to give access to only paying customers on your website, they have so many tools to help you set this up, and the Subify team are extremely helpful and always prompt to reply. Thanks again :)

★★★★★SheaMedgineUnited States · Sep 30, 2026

I had to update my review to 5STARS. Subi always goes above and beyond to assist whenever I have questions. Mason was very patient and thorough. First of all, as soon as I got on the chat there was a response. Mason knew exactly what to do to help me solve my issue. I was able to reschedule payment which is exactly what my customer wanted. I'm happy and my customers are happy to get their subscribed products in a timely manner. Actually, if you keep your inventory up to date, Subi Subscriptions runs perfectly with no hiccups. Thanks again for all of your help!!! I just discovered Subify last night and I had multiple questions about the service. I used chat to communicate with Subify representatives this morning and all of my questions were answered promptly. Melika was very helpful and informative. I am now in the process of setting up my subscriptions and it seems easy enough. If I do have any difficulties I'm sure Melika will be there to assist me. Once I start actually using the app I will leave another review. Looks exactly like what I've been looking for at the moment. David Morris Shea Medgine Body Butter

★★★★★Denver FruitierUnited States · Sep 27, 2026

Had a rough start with the company , but Nilou completely changed that. She was awesome and fixed all my problems

★★★★★Woody OvenUnited Kingdom · Sep 27, 2026

Excellent solution, Aaron was a great help and implemented the visual changes we needed. Thank you

Review locations

Top countries by review count
United States
44447.8%
United Kingdom
11312.2%
France
646.9%
Australia
515.5%
Canada
495.3%
Germany
414.4%
Switzerland
151.6%
Spain
141.5%
Ireland
121.3%
New Zealand
101.1%