Bird Pickup & Delivery Date

Title: Excellent Customer Support and Great Multi-Location Pickup Solution! We recently installed Bird Pickup & Delivery for our Shopify store, Nemuree Shop, which operates two physical retail locations in Malaysia. The app allows our customers to choose their preferred pickup branch, date, and time, making the shopping experience much more convenient. We encountered a few technical challenges during setup, particularly with theme integration and fulfillment routing. However, Rohit from the support team was incredibly helpful, patient, and responsive throughout the entire process. He took the time to explain how everything works and helped us resolve the issues. After several tests, the pickup system is now working well, including customer information, payment processing, and order details. What impressed me most was the quality of customer support. Having a reliable support team makes a huge difference when managing an e-commerce business. Highly recommended for Shopify merchants operating multiple physical stores.

Excellent service. Very quick response time and my issue was resolved immediately. Thank you!

Fast service

They helped with any and all of my concerns! They took their time and were very patient with me! My website is in tip top shape now.

The customer support team was very available both via live chat but also via call and patiently helped me setup the app on my shop. Strongly recommend.

Really responsive customer service! Very accommodating for us as a small bakery. We hope this makes it easier for our customers and also for us to manage lead times.

Awesome help, great experience. Made my life easy

Rohit was fantastic — very patient, knowledgeable and sorted our delivery rates quickly. Great support from the Bird team!

Bird has been a great addition to our Shopify store. The app is easy to use, well-designed, and straightforward to set up. The delivery and pickup widgets look clean and professional, and they integrate nicely into the overall store experience. The pricing is reasonable for the features offered, and the support team deserves a special mention. They’re responsive, attentive, and quick to help whenever questions come up. Overall, a solid app that does what it’s supposed to do without unnecessary complexity. Definitely worth considering for Shopify stores looking for a reliable delivery and pickup solution.

Customer service was super quick to fix my CSS issue!

Support was incredible about helping me with the issues I couldn't solve myself! This app is easy to use and support is fast when you need it.

It didn't work for what I needed, I wanted a delivery calendar service that would allow me to visually see clearly all the deliveries and pickups I had that day for my floral business. I used it a few days, a bit over a week and I uninstalled it to not get charged and after a month I received a $10 charge to my card from them... truly frustrating and annoying especially after I didn't find it useful at all...

FREE IS JUST FOR 15ORDERS/ MONTH AND IT IS NOT MENTIONED ANYWHERE.

Cannot adequately explain how much we appreciate this app! It helped us direct pick up order to our on-farm store, and completely wiped out the chaos of trying to contact our customers and have them arrive in the right place at the right time. Truly a wonderful upgrade to our website!

This app worked really well for a while until it didn't. Once I upgraded to the paid version I had nothing but issues. It would rarely work to let customers click pickup. I reached out to get it fixed and every time I would get a reply I would follow what they said and would think it’s fixed but I was wrong. Everytime I would reply to email I would be speaking with someone new every single time and finally got pissed with how many calls I was receiving to place orders because my website wasn’t working. After the last couple weeks going back and fourth I decided to go with another company.

Fijne service en duidelijke app. Denken graag met je mee.

This team helped me extensively while setting up our in- store pick up feature. All who contributed were very patient, thorough and responsive. Now that its been up and running, its been seamless for our team to use. Highly highly recommend this app and this team!

The Bird crew is top tier in their product and support. I have been using them for years and they continue to improve their quality app. I highly recommend them.