RP Local Pickup & Delivery

David was amazing and jumped into action to help us solve for a simple store pickup option that we weren't able to find a solution for anywhere else. 10/10 would recommend this app and company to anyone looking for pickup solutions that work for hardgoods.

Pretty easy to use, but has reverted back to default settings once.. Hopefully only the once! Also, needs to have more settings options - you can't offer more details to customers if needed (order confirmation, what to do next etc.). Otherwise, reasonably easy to use.

In theory this app would be great. Setup was reasonably easy and the user interface is nice. However, there are some fundamental flaws that are out of Secomapp's control and are Shopify checkout limitations. The app uses Javascript in the Google Analytics extra script to try to hide the shipping options during checkout that are not applicable to the customer based on whether they chose Shipping or Pickup in the cart. But this does not always work and we had many customers somehow choose the local pickup "free" shipping option during checkout when they did need it shipped. We ended up spending so much time fixing these orders and sending additional invoices to collect shipping that it just became not worth it. We uninstalled the app and now just ask customers to write a note on the cart page saying "pickup in store" and we then manually refund the shipping in these cases. The Secomapp folks are super responsive to technical issues and are very helpful. We continue to use their store locator app and are very happy with it.

Proceed with EXTREME caution if you install this app. Below is the summary of the experience I had with this app which has been provided to the developer. 1. I uninstalled the App yesterday because it was not performing correctly. The app was very slow and did not always load. 2. When I uninstalled the App there was a bug and it did NOT uninstall all of the code from our custom theme. 3. Because the app had a bug and did not uninstall correctly, our shopping cart was COMPLETELY DOWN 95% of yesterday [Sunday] and customers could not check out 4. In all my time with Shopify [since Sep 2016] I have NEVER had an issue uninstalling an app on Shopify as I have with yours. I spent my entire day with Shopify trying to have this fixed which it was at 7:30 PM 5. I will email you the bug detail and what was commented out in our theme code once received from Shopify on what they fixed. I DO NOT want ANYONE to have to go through this.

Store Pickup works well and support has been very responsive when needed. If you need to have a store pickup option, this is the app.

I used this app for awhile and despite many emails with Tommy regarding my store's requirements, users somehow managed to bypass the app altogether. I deleted, uninstalled the app and removed the developer's permissions in April 2022, but voila! I was still charged the recurring charges in May 2022. Unhappy! I want a refund.

Assistenza rapida e puntuale per risolvere i problemi in fase di integrazione del plugin. Disponibili anche a personalizzazioni!

Does not work with Shopify's Order Printer and can only use their Email Confirmation Template (no customizations). Also had repeated issues with service outages -- delivery option would disappear and reappear randomly. Also had order that were completed without any date selection at all (which is supposedly required to move past cart page to checkout) and their support couldn't explain this or offer any solution and just told us to wait for it to happen again...which it did. Also experienced the date and month switching assignments (so customers who chose January 4 at checkout would get email confirmation reading April 1...ditto Order Printer printouts). We "band-aid-ed" these ongoing issues for months...sometimes contacting their support and sometimes fixing it ourselves with custom code in Email Confirmation template and Order Printer template. We also shared screenshots and snippets of code with Customer Support to demonstrate these issues and prove they were isolated to this app, but Customer Support's responses were of no help. After months of issues, this app's Customer Support finally admitted that their app does not work with Order Printer and that Email Confirmation must exclusively be their template without any changes or customization. If they had admitted this from the start, it would have saved us lots of time and months of subscription fees. This--along with replies from customer service that were not complete sentences and very difficult to understand in English--plus the service outages we experienced and inconsistencies of submitted orders led us uninstall the app.

I CANT THANK YOU GUYS ENOUGH!!! I've been searching and searching for a solution for our customers to pick up in store, and this app is PERFECT.

So far very nice. Easy set up. Works well

It's about time we had a free app for In Store Pickup!! Great app! Set up was easy too :)

Set up has been very easy so far. I love the idea of the functionality Store Pickup provides. I eagerly await how my customers respond to Store Pickup.

***UPDATE - Aug 7 @ 6:55am EST *** THANK YOU, THANK YOU, THANK YOU, THANK YOU!!!!!! I needed some custom coding for an idea I had that I couldn't do myself. I reached out to Peter, and he and Nicolas pulled a miracle out of their hats. My vision came true because of their help. A+++++++ customer service. Any body reading this... stop second guessing yourself and get this app. Well worth it. *** ORIGINAL*** The app works exactly as described. Been using this app for a few years now and no issues. I just recently contacted support about install on new unpublished theme, and within 1 day.... Done.... up and running. To the people reading this based in North America... Please keep in mind that there is quite a time difference between us and the app developer. So don't expect an answer right away at 3pm EST. At 1am EST, different story.... replies are within minutes. PS..... Thanks Peter for fixing my issue. :-)

Outstanding Customer Service from the developers! We had some minor technical difficulties starting up with an app in our drawer cart, but all resolved quickly. There is one significant drawback to all Shopify Pickup Apps, including this one. In your Settings/Shipping, you will need to create a Store Pickup, and it will become visible to Shipping checkout guests. With that mind, you may experience some delivery orders arriving as store pickup and missout collecting the shipping fee that you may charge on your orders! Trust me, people are blind and will do anything to skip the delivery fee. With all that, the app is working great, functionality and customization are also at an excellent level.

Awesome app!! I have not actually received pickup orders yet but this app has a lot of options and has great customer service. I tried many apps For the purpose but this is the one!

I got this app in hopes of customizing it to work as a "hold order" system rather than a "store pickup" one and the features were versatile enough that I got it working for what I needed and the support staff was great about fixing and customizing the things I couldn't. Overall t's a fantastic app with great support.

Wow! Incredible support form Sterling who went above and beyond to help me with a problem I had!! Brilliant app and support

I have honestly never experienced such a great customer service with setting up the app. Thank you Sterling!

In the midst of pandemic, it is delightful to see such awesome and comprehensive support to small business. Sterling and team have helped us navigating and fixing the app challenge. The app is easy to implement and have step by step guide. I did have some coding issues with checkout steps and stability of the app, but it was resolved quixkly It is above and beyond our expectation! Thank you again for helping small business community and many others adapting to "new normal". Best, Tommy

Great App. User friendly. Love how it ran and integrated smoothly with the Shopify platform. Not much to it.