SMSGo: Abandoned Cart Recovery

I use Drip as my abandoned cart email tool and I have really solid results for conversions. Then I started to notice I was getting more and more people that would abandon, but I didn't have an email address....but I did have a phone number. That problem, lead me to this app. I am going to tell you right now, just get this app. It is that simple. If you need more details, read on. I downloaded the app, and had it up and running in less than 10 minutes--that did include my customization. I set it up with 2 text messages. The first text message goes out 10 minutes after a cart is abandoned and offers a 10% discount code (that I can track),. The second goes out 24-hours later and offers free shipping. In the two weeks that I have been using this, I have converted 5 orders for a grand total of $508 in FOUND MONEY. The app suggests that you turn off the email part, but I am comfortable using both Drip and this for my abandons.... Oh, and did I mention it is cheap? The cost for a text message is dirt cheap. I added $10 and think that will last me a good long time. If you are looking for a cart abandonment tool that can send text messages...this is it.

It works great. Works like a charm amd great support..!! I loved the app and hope it keeps up its performance on my store.

This app saved me! I needed an app to send my customers a payment confirmation when I manually marked their orders paid. They were very helpful and made it possible!!! loooove this app! NO MONTHLY CHARGE!

OMG I CANNOT BELIEVE..... I just installed this app to check out. All my Abandon carts recovered in 30min. LOVE LOVE LOVE

I use this app to send order pick up reminders after I have fulfilled an order. The developer made a customization for me that fit my needs perfectly. They also added a new feature when I requested additional analytics. Thank you!

We highly recommend this app to Shopify India merchants. Easy to set up and use. No issues so far. Great!

Works great and help is always close by when you need it! The personalization and quick setup is wonderful! Thanks!

For any app to earn 5 stars especially paid ones, they need to provide prompt and efficient customer support and customer support doesn't exist for this app! The app has been sending SMS shipping notifications and I never activated or authorised that feature. In fact, there is no way to turn this feature off even though it is disabled in the app. Because of this reason my balance kept exhausting and even after sending 4 emails, I still haven't received any reply. Pathetic support! Uninstalled! Save your time and go for some other app which can provide some customer support! ***Thanks for your reply but email was sent to [email protected] isn't that the contact email? Also, I am not sure what ticket or dashboard are you talking about. I only sent emails and didn't get any reply. I have forwarded the email I sent to this address again.

Really good app for SMS marketing and cart recovery. I think it's time for them to expand by adding advanced workflows (i.e. Shopify Workflows, Klayvio Flows, Omnisend Automations, etc...) and incorporating a full suite of SMS marketing functions. Overall, would definitely recommend it.

We do not recommend this app. It sends SMS marketing messages to customers who did not give consent, which creates serious legal and compliance risks for our business. We contacted customer support at least 5 times about this issue. Each time, they assured us it was fixed. It was not. The problem happened again. This is extremely unreliable, both the app and the customer service. If you care about compliance and protecting your business, stay away. EDIT after their review reply: I kept testing their app while they continuously spammed my mail with several weekly requests to update my review. Once they replied here, they stopped completely offering customer service, confirming once again how unserious and unreliable this app is. Other issues that surfaced and they did not address (as they completely stopped offering support) are: - SMS get sent without the customer's name, even if the customer's name is available. - SMS fail to send with no reason, but the money still gets taken from your balance. So, once again, really stay away from this app.

not recommended. App doens't work for loads of countries. Cost per sms is also very expensive. cs replies once every week, so unable to fix things or ask questions when you need help. Added 30usd as credit, can't get our money back. BAD Edit: Customer support response time was very very slow. But after my review, THEY suddenly took the initiative, and responded very fast. A bit dissapointed it had to go like this. About the app: it is very basic. It works, and is easy to install. So if you're a beginner and don't want to spend too much time on this, it is a okay choice. However its also quite expensive. 50 cent for 1 sms is a lot imo.

SMS go support helped me really good, and the ROI is 3500% for me right now

I have only been using this abandoned cart recovery app for a week and my ROI has been 20000%! This is the best Shopify app for merchants looking to increase their revenue without putting in any additional effort.

Best cart recovery app - period. Their customer support is excellent and I'm in love with the analytics dashboard.

Loved the app, works really well, have just applied for the custom sender ID, let's see how it goes further down the road in terms of ROI

Good support by Arpit and he resolved all my queries with patience.

Very good

Great service, great ROI, this app is a no brainer!!!

Very good app!