Single: Music, Video & Fans

Great application and wonderful partners to have for our business!

Super powerful app, does most of what others can't. Customer service is amazing but their app falls short with videos and video collections. No videos will appear on IOS devices (Iphone, Apple, Macbook) if you have a newer theme (I use "BE YOURS"). This is a DEAL BREAKER if you are in US most consumers have an iphone or use apple products. You will need to hire outside help or use a free theme to make its functions work. Hopefully in the future they will provide support for paid themes. EDIT 9/12/23 - 5 STARS Single has the best customer support i've ever experienced. They have been patient and have been helping me through all the steps to ensure the best integration possible with their app. THANK YOU

Finally - how did we not hear about this earlier? Soundscan reporting is fantastic to have. Looking forward to this being built out into a more fully-featured app. Edit, March 2020: It's been two years, and the app still feels like rough like an unpolished beta. Issues: • Pain point: Track upload and metadata entry are painful: unable to upload more than 3 concurrent tracks, locked out from adding metadata for tracks during upload, unable to add track titles while 3 files are uploading. • Bug: Creating dozens of tracks (for larger albums) at once creates track number duplicates. • Bug: Album art randomly disappears in the dashboard. • Bug: Physical products not always found when trying to attach a digital release. Wishlist: • Bulk edit tools, cloning metadata between tracks to avoid extensive manual data entry that could be avoided • DDEX ERN support for automatically creating releases via existing music aggregator distribution flow • Allowing metadata to be edited after locking a release • More control over how Shopify products/collections are created, tagged, managed. • External product fulfillment, e.g., via codebanks • Whitelabeling / custom branding. • Custom mailservers. Email notifications/order redemption go to spam. • Integration with other smart link platforms (linkfire, Smarturl, etc.) • Data analytics/retargeting/marketing options • More extensive metadata: P-line/C-line support, publishing fields per track (PRO info, Publisher/Administrator, multiple ISWC support)

Great good app but i only give 3 stars because the app don't have a preview player for the tracks. Thats very important. *I just need the support from Single Music. unbelievable how fast they are. That's why they now get a star on top.

Really appreciate your help joe! These corona times are wild times Once again thank you for all your support. You’ve been super awesome over the past few months!

Great app and an even better service. The team is very helpful and quick to respond to any issue. Totally recommended!

Fantastic. The guys there with support have been extremely helpful. This has given our record label a presence that we could never have achieved otherwise. We're beyond happy with our use of the Single application. We look forward to a beneficial relationship into the future.

We've been working with Single Music for over a year now, and it is a total dream. They are always available to chat, answer every question thoroughly, and seem to be constantly improving the app and adding things on I wouldn't even have thought to request. They solved a long-standing issue with us delivering music digitally via Shopify. We are an indie music label, and selling music digitally this day and age is imperative, and they made it smoothless, hi tech, AND they report all sales to Soundscan! They even assist in some of the customer service that selling digitally creates. We can't say enough about them!

Updating my review. I learned that I had an issue with my router which was blocking their key domains and appeared to be an outage. I appreciate Single's responsiveness over on their Discord and via email. ____ Worked great and was easy to setup. However, the App is not loading now, and their Discord support group is unresponsive. Hope they get the issues resolved.

This app is very tricky. Its not really $25 a month for bronze. If you drop one 10 track album its going to be more like 33.30 a month. And if you drop lots of music like me that gets problematic fast. And when I contacted shopify for help the reps I got didnt care at all. Insisted I didn't read or it was my fault somehow. Nah I read it carefully. Thats why I only release ONE 10-track album through this to test it out. I feel ripped off. Completely. And tbh i never leave bad reviews. This actually sucks.

In theory, it would be great, but I have not yet had it work. Orders are not syncing, and the link to downloads has not been sent.

Great idea but there are so many bugs which makes this app really hard to use. For example, when you make a post about a video chosen from your library, the correct video plays on the "video tab" but on the "post tab" it plays a totally different video. There are many more small bugs which makes it hard to use.

Single is full of innovative, talented and genuine people who really care about the success of artists. Their support team is fantastic, friendly and they are always staying a step ahead with new features - already amazing and this is just the beginning.

Great app and great support from this team in Nashville. As more and more independent artists function outside of merch deals/companies running their own stores, Single will be a must-have app for forward-thinking artists! Looking forward to future features and functionality.

Easily the best and most efficient way to submit to Soundscan. If you're running a record label or record store, or are a band looking to submit your sales for reporting, look no further!

Awesome! Great Team to work with—any issues resolved quickly & all questions answered with additional info to help understand the app more. Thanks! - FK&C Ecomm Team

Such a great app & easy to use! The best part is working with the Single team - quick responses and help available at all times for any download link trouble/questions for creating products and more. - Ecomm Team for the Francesca Battistelli shop

I am approached by new livestreaming platforms daily. Single has not only saved us thousands of dollars in unnecessary fees, it also gave us full ownership of our fan data and the experience of our audience. The customer service and creativity was a breath of fresh air. I wouldn’t work with anyone else. - Nick / Dashboard Confessional

As an artist Single was one of my 1st apps I decided to publish my music to record the sales... and they support is AWESOME! Thanks

Single is a great way to report physical albums and put on a live-stream event. Thanks for all of your help with doing this.