Simply Shipping Protection

Great app that helps me increase order value and give my customers piece of mind. The customer support with this app has been great. They installed the app for us and worked with us when there were things we needed to change.

Seriously this app is A LIFESAFER! The customer support even installed it into my shop. I have already made almost $100 in shipping insurance in less than 30 days. Which is AMAZING for when we have customer packages that get lost we can issue a refund or tell them they did not opt into the insurance.

This is an amazing app! We have used this app for couple months now, and it works very well. Online assistance is very helpful, they always reply me very quick. 100% recommended it!!

Great, easy to use app and installation. Customer support is extremely helpful and always willing to help. Usually respond within 1-2 days. Very happy with this app and how it has helped our business as I did not like how other apps such as Route require you to enter your bank information and remove insurance as payouts from you.

Good support on chat instant solution... technical team will ask you collaboration access and immediate you share access work started...

It's been a good experience using them so far. We ran into a few tech issues but they were quick to respond and get everything working!

Percent rules do not work, so I abandoned this app. And also too expensive for an app that does not perform.

Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash. This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.

3/10 Update: Avoid this app if you value your revenue. It completely removed our store’s checkout button, and the team behind it seems clueless about fixing the issue. The checkout button only appears sporadically, resulting in lost sales. If you’re okay with losing money, go ahead and keep using this app. Original: Was good when I started using it but the support has been unresponsive for days, ive had it installed for 5 days so far and support is not there for 4 days. Claim page is non existent and they are not helping on getting it to show up. We are currently looking for other options where support is more available. I would keep on looking if you think you are going to need help with the support aspect or a claim page.

Great app with good customer service!

Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as their portal to lucent does not work and you cannot contact them. I do not recommend this. To their response of changing theme. We update image assets and things that will benefit the site. Every change they made caused the checkout to not work. Their excuses are quite poor! Dont use this service.

Kinjal in customer support is incredible! App works as expected, but I wanted additional customizations - they were happy to help. 100% recommend!

Excellent app. The team is also very supportive and quick with communication, which is very nice.

Great app, great people! Took us a while to get there but we got there in style :-)

Great customer service. Ran into a bug with the code and support was able to come in and fix it without any issue!

This app has provided us with everything we were looking for to be able to self-insure our customers. Plus, the customer support has been outstanding. They are available for communicating, resolving issues, they helped us to implement the coding and they also created customization for our specific needs. We are very pleased and highly recommend.

Wonderful customer service who help us to make sure that the app matches our expectations. It's easy to use and easy to integrate, this is a no brainer!

Really pleased with the app (functionality and back end) and the support team has been great. Really reactive and they managed to apply rules depending on the products which was what I needed but was not available through the app yet. I recommend.

This is a really great app! Very easy installation process and was helped tremendously by their support. Customers will be much happier knowing their products are insured.