ShipTection

Sadly have come back to change my review to 1 star. Shiptection put on a very false front making you think they actually offer what they are advertising but after using them for a prolonged period we have found they are just another typical insurer who only has their interest at heart, not the customers. We have had constant glitches with the app when it was turned on to automatic, which heavily impacted our conversion rate. We chose to remove it from the site and move to manual adding, this is when everything came unstuck. At the point we weren’t insuring every order the claim rejection began, then they sneakily tried to turn our insurance on the auto add which meant we were paying insurance on all orders without consenting to it. When I addressed this our manual function stopped working, so we emailed asking them to add the insurance for us. Without explanation they contacted us telling we are no longer insurable - we have had extremely minimal claims and the last few were all rejected. Apparently if they can’t take advantage of you and force you to pay insurance on every order, whether it’s needed or not, it’s not beneficial to insure you. Your options are - have insurance on your website and have a glitchy site that affects conversion, or ask for manual B2B insurance and be rejected for your claims because you aren’t paying them enough. 100% steer clear!

83% of people have been adding Shiptection to our site. Easy alternative to Route. I’d rather control my destiny then outsource it to others...

Full Disclosure: We migrated from Route to ShipTection and quickly discovered the Route rev share math wasn't "mathing" in our favor at all, but more importantly, NOT IN THE CUSTOMERS FAVOR. We ran A/B cost analysis and Route was charging our client's 2x what Shiptection would be. I (boss) made a decision to changeover just for our customers benefit but there were several other small issues we had with route that added up, like never being able to see where we were at on our rev share. Seeing what's going on inside shopify DB is way smoother, getting paid out immediately on our end on each order is awesome. Our plan is to take the rev share funds and move them into our Shipstation balance so some of our shipping costs are covered by Shiptection, we think that's pretty neat concept.

I first want to address the negative review I see right below mine-, and it's talking about the 98 cent orders. I had that exact same thing happen months ago, before even hearing about ShipTection, much less having it installed. That has nothing to do with ShipTection, although it is a major, super annoying problem. We ended up having our CC processing shut down for three days, had to switch merchant providers, and it was an all-around very expensive, several thousand dollars nightmare- but I want to reiterate that has nothing to do with ShipTection and could happen with any shipping insurance or site with low priced items. What we've done to solve that problem, or at least hopefully prevented, is set a minimum cart value @ $20 at the merchant credit card processing level. That stopped all those 98 cent orders from happening, as it declines the transaction before the card is even attempted to be run. I feel like this is something Shopify should get ahead of. Now on to my review. We've been using ShipTection for the past three weeks, so I can't comment fully on the entire cycle; however, my experience thus far has been superior to the other shipping insurance company that starts with R and ends in out. We received a cold email, and I had been looking at my billing statements recently from Route and had been quite disappointed with their increases in fees as well as decreases in payouts. Lastly, just a lot of friction with the whole claims process. Again, only using it for three weeks, but ShipTection seems to be better across every single front. There are longer shipping windows, there are more options to adjust, refine, customize and, of course, sharing the revenue is a big plus. It's also nice being able to quickly get a hold of Will or Isaac with any issues. Throughout this entire process, they've been waiting on me more than I've waited on them for nearly anything. They had us up and running in a matter of minutes after getting everything signed and completed.

We've been using ShipTection shipping insurance for our small business, and we couldn't be happier with the service. The claims process has been straightforward, customer support has been responsive, and it provides both us and our customers with peace of mind when packages are lost, stolen, or damaged in transit. Having ShipTection available at checkout has been a great addition to our business, and we've had a positive experience whenever we've needed assistance. We appreciate how easy they make the process and have no complaints at all. We highly recommend ShipTection to other businesses looking for reliable shipping protection! – Kaotic Kreations LLC

System works well with the Shopify integration. We have not needed to file a claim yet (thankfully), but I'm sure that will go smoothly as well. Thanks, guys.

We have used other shipment protection products/services in the past and were consistently frustrated with spending so much every month (a majority of the revenue from the offering for sure), just to have those services reject customers' claims unless they fit a very specific window of criteria - causing us take care of the customer ourselves anyway. They would even go so far as to tell us the customers were their customers, not ours. This led us to start considering (and even started) developing our own app to offer our own branded-protection offering ourselves. Thankfully, we were connected with ShipTection at the very early stages of our development and found they had come up with an app that does the very same functions we were wanting to create! They did the work for us!! Thank goodness! ShipTection does everything we had already decided we wanted in our app! And instead of taking a percentage of sales, it's all for just the (VERY LOW) monthly fee! Amazing!! We now offer our shipment protection with our own branding (no mention or call-outs to ShipTection anywhere), our own pricing structure, the ability to have the offering toggled on our off automatically... EVERYTHING we had already decided to build into our own product! This has been a slam-dunk win-win-win for us. ShipTection wins with a VERY happy customer. Our customers win, being able to pay pennies on the dollar for extra assurance they will receive their product after it leaves our hands. We win by retaining 99.9% of the revenue generated buy our own shipment protection offering!

I have been using ShipTection for a couple of months without any issues. They have a good revenue share and we do have some people add it to their purchase, so it is a add value to those customers. I looked at a couple of their competitors, but they wanted a much higher portion of the sale. We have never had a claim on a delivery. It is a win/win for a bit more revenue.

Amazing shipping protection. Very easy to communicate with and most importantly, we no longer have to pay out of pocket for all of our replacements due to shipping damages, lost/or stolen packages. They work directly with you to make sure the process is as easy as possible.

We are extremely happy with ShipTection. Haven't had any issues at all and the customer service is excellent.

We have been very pleased with ShipTection. We love the ease of use both for us as a merchant and for our valued customers. Will and Isaac are very responsive, knowledgeable and are very open to continue to add more benefits and features to ShipTection. We are delighted to have ShipTection as our Shipping Insurance Partner. Highly Recommended. Sam @ Fun Foods Canada https://funfoods.ca

We recently switched to Shiptection from Route. I will say we're very happy with how things worked out and the support that we're getting from them. They're 100% legit!

The ShipTection Team has been absolutely wonderful in handling our app integration with very quick support! Would recommend!

After working with other shipping insurance providers we are happy to be working with ShipTection. They have some of the best customer service we have found in our 15 years of e-commerce. Will went above and beyond to ensure the app is integrated with our sites and performing optimally. We highly recommend ShipTection.

We are currently using Shiptection to cover lost bags. The customer service has been awesome! They email back right away and we've loved working with them. If you're looking for a better alternative to Route, this is it!

Great experience! Love the team behind ShipTection!! It has helped our customers and business a lot in the first few months of using ShipTection!

From set up to integration to customers filing claims - this has been seamless. No problems with customers coming back to me saying that their claim wasn't completed. They created a confirmation saying that people are liable for their boxes if they choose NOT to get insurance, so most customers keep it. Been awesome to have in my store to take care of any issues!

We are extremely happy with ShipTection. Haven't had any issues at all and the customer service is excellent.

The customer service team for this app is simply excellent. And that's one of the main reasons we chose to go with them. Well, and of course the fact they are a great upsell for our customers!

ShipTection is awesome! This is a great option for customers. The customers file claims with ShipTection which gives us more time for other day to day matters. Integration and customer service are great. I highly recommend anyone looking to offer shipping protection to use them!