ShipStation Orders & Inventory

Thanks so much - amazing Onboarding! Thanks to Rakesh who took the time to set everything up with me.

Chelly made transitioning to Shipstation a breeze. Chelly was very informative, very patient and a pleasure to work with.

worth having and worth the money for sure. shipstation is the way to go.

I'm still finding bugs on a weekly basis. Plus, whenever they push down an update, there's no notification. You never know when a new version is going to overwrite the old (it's web based). Nor is there anywhere you can go and find out what the latest bug fixes were. Using it is a big productivity boost, but it's simply unreliable. You don't dare print out more than 10 labels at a time, and you'd better count them as they print, to make sure none are skipped. Their current bug, is their integration with Amazon FBA. Shipstation simply refuses to see my FBA inventory accurately, resulting in me either submitting orders to Amazon FBA when there is no stock, or Shipstation will tell me that FBA has no stock, when indeed they do. They have a slick product, but they simply have very poor quality control in place, for the software updates. June 28/2021 Well, here we are about a year later....Shipstation no long has the issue of printing incorrect label counts. Seems they fixed that. However, they still don't have a handle on the FBA integration. SS still reports your FBA quantities wrong, and SS also reports the FBA postage fee wrong (but only sometimes).

I tried to get this to work, followed the outlined steps but ultimately it would not connect to stamps.com.

This app is so easy to use. It does all the work in the background. Orders are automatically added from Shopify to ShipStation...NO double entry of orders needed! We have it connected to our USPS/UPS/FedEx accounts and for $9 a month, this is one of the best decisions you can make. ShipStation also creates a packing slip which we include with all the orders for a customer receipt.

We were originally really happy with their services, but the customer service has been very poor and they seem to be very unresponsive. They removed the chat option, and now emails take forever. Our recent tickets have not been resolved or answered properly. Very disappointed!

Their Monday morning outages are getting old. Happens way too often. Also, when you get customers, whose shipping labels show to have been paid for and printed, contacting you on a regular basis you will realize that you have to babysit this company's product. There are several threads on the Amazon Seller forum describing this exact issue, charging for shipping labels that aren't printed out. The latest glitch had occurred for over a week when using Shipstation Connect. Randomly printed out blank pages instead of Packing Slips. This seemed to occur when printing large batches. After waiting on their Chat for over an hour their poorly trained support person was zero help. Told us we should uninstall and reinstall the app & also tried to infer that it was our printer causing the problem. We have 2 printers and they both did the exact same skips. Another waste of time. We have found a workaround to avoid the missing packing slips. It takes more time but we can't continue having orders not shipped. Looking for a new option that isn't part of Shipstation or Stamps.com (the parent company). The fact that Shipstation took three weeks to respond to this clearly represents their approach to customer support.

This is perhaps among the best apps out there. We can't function without it. Not just the connections and level of service but how versatile it is. We can control our sales from our phone app, or desktop, and has all the platform connections we need.

We absolutely love ShipStation! We have multiple shopify stores and Amazon accounts as well, the ability to sync it all into one software is a game changer! Highly recommended if you want to make shipping easy. ShipStation also has a deal with USPS to purchase postage at good rates as well. A+++++

I love using Shipstation. It integrates seamlessly, and helps me keep shipping costs down. I can easily track shipments from various selling venues, as well as my own website in one easy to use platform.

We use this App to connect to both our eBay and Shopify Stores so we only have to use one shipping software for all our shipping needs.

I would like better tutorials explaining how to troubleshoot problems that arise when using multiple stores/multiple branded labels/ pick lists. My branded forms are crossing over and show up in the wrong store's printed items.

ShipStation is very helpful. Shopify Order information goes directly to ShipStation and saves me so much time - time I can spend on baking cookies. I used to waste a lot of time preparing shipping information. Now with ShipStation it takes minutes and the package is ready to go. I ust wish ShipStation had is a help desk. The only way to get assistance is through email that where I may not get a response for 24 hours, or a chat that is not always available. When I'm having trouble with getting a label printed, I can't wait that long to get assistance. Otherwise, I'm extremely happy with ShipStation.

This app is not user friendly at all. None of my orders would show up and I had to put them in manually. Also they have awful service and dont have live chat. Download Pirate Ship Instead

The app is good, but good luck if you need help from their support. We just had a simple request for them to delete our shipping carriers so that we could re-add it under a different username and password, and we've been waiting for a week now for them to respond. We can't use Shipstation until they complete our request, so we are "dead in the water" until they choose to help us.

Love Shipstation. Its a great platform to not only ship, but also run some of our production operations. Shipstation has helped us fulfil over 400,000 orders to date.

One of the worst customer support systems I've dealt with. If you're lucky they'll respond within 48 to 168hrs. Their response is usually tired and unhelpful. No live support and they'll happily ignore all requests to chat with support. Currently looking for an alternative solution.

A decent system overall but have an issue? Going on our 7th business days as of now to fix ONE issue that I also had to previously have them fix. Customer support is non-existent when you need anything done FAST. No phone support. Only chat which is a waste of time. And email response very 2-3 business days.