Shiprocket: eCommerce Shipping

M y issues have been resolved. Thank you so much Palak for your support and quick response. She helped me resolve the issue.

I would like to share my experience with Shiprocket so far. The platform is very user-friendly reliable and making order management and shipping processes is very easy . Am getting very good support from Shiprocket, any issues they quickly resolve and always very supportive to answer any queries,

After almost more than 6 months of using this platform I believe they should change the name to SHITrocket. The customer experience is pathetic. Their processes have been designed by some dumbass. I have had multiple instances wherein Firstly the shipment is delayed by a week or 10 days. After multiple follow ups for expediting the delivery process the Shipment is marked untraceable/under investigation. After 4-5 days of "investigation" the shipment is marked RTO. When asked how come if the shipment is untraceable can you raise an RTO. If the shipment was actually located why not deliver to the customer instead of raising RTO. And as expected, the product never arrives after RTO. Their policy is 60 days after RTO is initiated will they mark it as lost and then refund, as if it coming from Mars. Why does it take 60 days to return an item to origin? I cant believe a company like this has become so big that they are going for an IPO. They have huge holes in their processes, and I am sure that your investment will not take off in this shitrocket.

very good

Worst support shiprocket has. I created an account on shiprocket and started placing orders, but COD money was not coming to us. We checked and found Invalid bank. It was not clear that what is invalid. Talked to customer care and they said your bank refused to accept money, but bank was saying there was no request came to them. We asked for rejection proof from shiprocket but they denied giving. Then one of the customer care guy asked me to change bank details. I tried that also, but it was saying bank details are not matching with KYC details. There is no option coming to change KYC details. My money is stuck since last 15 days and nobody is helping us.

Arbitrary Backend Penalties & Negative Wallet Balance Following Account Manager Intervention. Beware of Retaliatory / Arbitrary Backend Deductions & Hidden Micro-Fees Using the Shiprocket plugin on Shopify resulted in an unexpected account deficit. After speaking with an Account Manager regarding unexplained Delivery Boost Charges, backend adjustments were made, triggering a massive wave of retroactive weight penalty debits across our account. Our wallet went from a healthy positive balance straight to -₹11,293.53 negative due to 74 arbitrary excess weight deductions applied in bulk between October 1 and October 8, 2026. Key Issues & Statistics (Verified from Account Ledger Data): Sudden Excess Weight Charges: Shiprocket debited ₹12,472.99 in excess weight penalties (51 Forward Excess Weight Charges totaling -₹8,431.19 and 23 RTO Excess Weight Charges totaling -₹4,041.80). Wallet Exhaustion: Despite topping up ₹21,103.60 in manual wallet recharges over a 30-day period, the entire wallet was wiped out and forced into a -₹11,293.53 deficit. Automated Micro-Deductions: Without explicit merchant opt-in, Shiprocket continually auto-debited micro-fees across 266 separate line items: 168 RTO Prediction charges (Low/High/Very High RTO prediction fees): -₹683.92 29 Fastrr integration deductions: -₹972.67 64 WhatsApp communication charges: -₹377.60 30 Delivery Boost & Brand Boost charges: -₹249.77 8 Payment Convenience fees: -₹103.60 The timing of these bulk weight penalty charges right after questioning Account Manager fees raises severe concerns regarding transparency and billing fairness. Merchants should audit their ledger files line-by-line and monitor backend adjustments closely.

very bad service cod amount collect but no deposit my account and one product in missing but not deposit amount many time email and call but not solve my problem software is very good but customer service is very very poor and unsupported

Shiprocket is a solid tool for managing shipments efficiently. The user interface is intuitive and clean, making it easy to navigate even if you're not particularly tech-savvy. Shiprocket is a reliable and effective logistics app that meets most of my needs. With a few enhancements, it could easily become a top choice for logistics management. If you’re looking for an app to streamline your logistics operations, Shiprocket is definitely worth considering.

It's the best shipping platform, very convenient and the managers are also very helpful, they always try to solve any problem asap. Must recommended.

PLEASE READ THIS BEFORE INSTALLING SHIPROCKET — THIS IS MY GENUINE EXPERIENCE. Shiprocket, seriously, how long are you going to keep doing this? You have been running this business for years, and after all this time, basic things like actually getting shipments picked up, providing proper support, and taking responsibility when things go wrong still seem to be a struggle. My experience has been absolutely terrible. The pickup doesn't happen, the customer suffers, the seller suffers, and somehow the seller is still expected to keep chasing Shiprocket for a solution. And to other sellers reading this — please don't blindly trust the marketing. This is my genuine experience, and I'm writing this so other businesses can think twice before putting their customers and reputation at risk. Saahil Goel and the leadership team have had years to build and improve this platform. At this point, sellers shouldn't have to hear endless promises about how great the platform is while dealing with such basic service failures. A shipping platform is useless if the shipment isn't even picked up. And Shopify seriously needs to look at the apps it recommends to merchants. If an app is causing this kind of frustration for sellers, Shopify should seriously review whether it deserves to be on the platform at all. I would NOT recommend Shiprocket based on my experience. Before installing it, read independent reviews, speak to other sellers, and understand what you're getting into. Shiprocket can advertise itself as a huge e-commerce platform, but for a seller who is sitting there waiting for a pickup that never happens, none of those big numbers mean anything. Extremely disappointed. Extremely frustrated. Would not recommend.

THINK TWICE BEFORE INSTALLING SHIPROCKET — SELLERS, PLEASE READ THIS. This is not just about one bad experience. What makes this even more frustrating is seeing other users and sellers complaining about similar issues, especially around pickups, support, delays, and getting proper resolutions. My own experience with Shiprocket has been extremely disappointing. Shipments don't get picked up when they're supposed to, and then the seller is left chasing customer support for answers. Meanwhile, our customers don't care whose fault it is — they blame the seller. And that's the biggest problem. A shipping platform is supposed to make a seller's life easier. Instead, when basic pickup and support issues happen repeatedly, the seller ends up paying the price with unhappy customers and damage to their reputation. To everyone considering installing Shiprocket: don't just look at the advertisements and promises. Read genuine reviews and see what other merchants are saying about their actual experiences. If you're seeing multiple users reporting similar problems, that's something you should seriously consider before trusting your business shipments to the platform. Saahil Goel and the entire leadership team have had plenty of time to build a reliable shipping experience. At this stage, sellers shouldn't have to keep dealing with the same basic problems. How many times does a seller have to chase a shipping company just to get a shipment picked up? Shopify should also seriously review the apps available to its merchants. Sellers need reliable tools, not platforms that leave them struggling to resolve basic operational issues. I personally DO NOT RECOMMEND SHIPROCKET based on my experience. If you're a seller thinking about installing it, do your research first. Check the reviews. Talk to other merchants. Don't risk your customer experience without understanding what you're getting into. This is my genuine experience, and unfortunately, I'm not the only user I've seen raising concerns about these kinds of issues. Extremely disappointed. Poor experience. Would not recommend.

Out of many apps available, Shiprocket is the best solution for all the logistic needs. Its Courier Recommendation Engine(CORE) is really wonderful as it helps you select the best courier partner based on ratings, pricing and performance. This is really wonderful feature. In addition, Shiprocket team is also very supportive and resolves your queries in no time.

My order were not syncing to the shiprocket i called them and it took around 3 day to solve the problem the agent was yashika who helped me to get back to the track. but this problem might've done faster so yeah i little more speed would be appreciated.

Tushar was very helpful, solved the issue within minutes

Good Customer Support Team, quick responses and fast resolution of issues.

MOST HORRIBLE SHIPPING AGGREGATOR COMPANY. DISASTROUS CUSTOMER SUPPORT. DO NOT TAKE THEIR SHIPROCKET SERVICES . CONSIDER SOME OTHER COMPANY.

Shiprocket branded tracking page has been incredibly beneficial for us! It not only boosts our brand image but also ensures our clients stay updated through.

You will be too stressed out, extremely tired of wasting a lot of your time on this tool not to ease operations but to solve issues raised by the tool itself, financially overburdened cos it sucks too much money for all wrong reasons and absolutely very little value addition provided by them for the money taken, so much so that you will regret for having started your business at the 1st place if you use these kind of tools as a support system thinking that it will aid in smooth operations. We have ended up losing huge money in false weight cases, always! our 200gms product cost itself is 350Rs, shipment cost added by Shiprocket is 350-400Rs!! we take utmost care of our COD orders by calling each of the customer and confirming the order before dispatching it, in spite of that the return rate is extremely high, RTO rates (25 to 40%). the customer calls and says he really wants to get the products and is ready to collect it, the delivery does not contact the customer and Shiprocket does nothing about it, it charges for the shipment 50-60 plus charges for the COD 40Rs (even for the orders that have not been delivered and is returned back to us!! (90 to 120 RS. is gone for each shipment!!) All they do is keep us waiting in the customer support calls for 10 to 15days, take no action for issues raised in tool or mail. How does an ecommerce survive with such shipping tool and service? Are they here to kill small businesses or to help them grow? It's high time you (Shiprocket) correct your services if you all are really genuine about being in the market and helping businesses, else in times like these it will be too difficult for the running businesses to bear losses like these. We are surely opting out of Shiprocket till these issues are fixed, we also pray that you correct your business flaws and do well.