Shippit | Shipping & Delivery

Shippit is excellent! It has cut down order processing considerably in the Beserk office and sped up the packing process. We would be lost without Shippit and highly recommend it to all businesses who are looking for a shipping solution. :)

No customer support. Overcharged and still no response to my complaint/enquiry. The app also doesn't support Auspost shipping without an account (and an app isn't required for anyone who already does have an account with Auspost).

After my experience I sadly found this app to be more of a hinderance than a help. Everyone has a different experience of course, this was just mine. To summarise: I wouldn't recommend this app to anyone. Here is why I would recommend staying away from it: -->>There are a lot of technical bugs and functions that don't seem to work in the system, causing a LOT of headaches and wasted time. Ive had technical issues filtering tags, filtering out particular couriers from syncing with Shippit, connecting Shippit with Shopify, making sure that shipment costs actually appear on checkout. All of these issue result in dealing with the customer service team, which leads to my next point. -->>The customer service is quite poor - the team respond fast (great!), however often (almost always somehow?) give you incorrect information (as one of a variety of examples, I was told I needed the Shopify advanced plan to use Shippit, which is incorrect, wasting me money. They also seem to be unable to access your account information, as they regularly told me that I'm not signed up for international orders although I am and that I didn't have shipping synced with Shopify although I did. When you have issues they often refer you back to Shopify - who then politely redirect you back to Shippit - and the cycle goes on) -->> Due to the technical bugs, you end up doing a lot of manual work that the app is supposed to save you from doing. -->> There is poor guidance on how to use the system. The tutorials that exist are basic and don't include a lot of really essential information on how to get set up, leading to a lot of problems when you go to ship. (E.g. I wasn't advised that it would be a lengthy process to enable international shipping, or that I needed phone numbers to be mandatory in my checkout process. This led me to panicking about not being able to ship internationally and manually contacting each customer to ask them for their phone numbers - upwards of 200+ people because Shippit didn't advise that this was mandatory for international orders) -->> The shipping prices appear to be more expensive than what they would be outside of Shippit. For example, shipment of a 650g book ranges from $50 - $70 world wide, however when I installed an alternative app shipping was $35 to the same locations. I was on the unleashed plan, which is supposed to be around 30 - 40% of shipping. Alernatives to consider are Starshipit, which is where I'm hoping to move to when I get a chance to breathe after all of the issues I'm currently dealing with using Shippit. Fingers crossed I can assist someone when making their choice with my review.

I've tried alot of apps and integrations to sync up with Australia Post and Shippit has been the best. It allows us to easily print labels and auto update tracking information back into Shopify

We have been using Shippit with our business as we've grown over the past few years, and it's scaled with us really well. Very happy with the range of options it affords.

We found Shippit integration easy to use and set up. It has created efficiencies reducing human error and in turn saving us time and money.

Love using Shippit! We have used many shipping platforms in the past and Shippit provides the best UI we have seen so far and customer support is great.

Since switching to Shippit from Sendle we couldn't be happier. Customer service is prompt and they solve things quickly.

Reliable, great service that saves us time. Easy to use, I highly recommend! Good shipping rates too.

This app is so helpful. Time saving and easy to use. Customer service is also great. Highly recommend. x

Fantastic app. Makes printing and sending so easy. Would be handy if localised couriers were listed in dropdown menu for options.

Shippit has been a reliable and amazing platform for us to use for our business. It is extremely user friendly and their customer support is great. Our customers love the regular updates from the couriers. I would highly recommend them. Shippit often gets confused as a courier company, but Shippit is in fact the platform in which merchants use to ship their orders out to their customers. It has been a game changer for our DC staff for pick and pack and saves us a lot of time.

After switching from another bulk shipping carrier service to Shippit, it's made dreams come true. More than halved our times of booking, printing and getting shipments out. Customer support has been brilliant, any questions i've had have been answered or issue resolved very quickly. More than happy with the switch. The team at DoggyTopia www.doggytopia.com.au

We initially added shippit to our process to streamline shipping, this has been extremely helpful. They take our advise on board and keep making changes. Look forward to there being more couriers available as there are only a few right now, but I imagine they're working on improving this. Highly recommend

Really great way to access more affordable shipping rates and I love that you can track all your orders in one place. Very user friendly. Only downside is when there are issues with courier services and to be on the front foot you have to manage this yourself, Shippit support doesn't always take a front footing.

User friendly app that has helped us ship out our products more efficiently. The downside is that that the carriers can often miscalculate the weight of our parcels and overcharge us. Unfortunately the Shippit support team have not been able to assist in resolving these issues despite lodging numerous dispute forms and countless back and forth emails. The process has been tedious and it has been almost two months without any resolution in sight. Subsequently, we have ended up overpaying on many parcels that we were not meant to, resulting in much higher rates. We would appreciate some productive assistance in having our disputes resolved in a timely manner.

Review submitted on 5 May 2020: What started out as utter joyous disbelief for me in finding an app on Shopify's App Store that could handle both shipments and provide a COD facility quickly turned into nightmare. Integration issues that started from the very beginning have turned into total chaos for me and my site with other related issues creeping up. Not only have I been given reasons after reasons on why all the screw ups are taking place, this service provider has yet to settle the whole issue despite having already eaten up 14 days of my time and giving me a few sleepless nights - IMAGINE - 14 days of having a paid site that does not really have a workable shipping page and 14 days of lost of income. Furthermore, some answers given have not been true... and don't even get me started on the attitude of 2 of their employees. Since my web store is a newbie, I obviously didn't think anyone would have tried to buy any of my products yet and gave Shippit time to settle the issue but sadly, I have lost my first customer and I have the email to proof it. To all Malaysian website owners who are intending to use Shippit, thread carefully - if possible, look elsewhere. Some of their staff do not even know what they're doing or selling and if you're hoping to have someone settle your issues during weekends, tough luck! The response rate on queries could also be better...as an example, my last email to Shippit was at 9:04am, Malaysian time. It is now 5:31pm and I have still not heard back from Shippit! Perhaps Shippit needs to get off the grid and go back to the basics before promising A, B and C to potential clients. Come on, ensure all your bases are covered before even deciding to play with the big boys! I am still waiting, Shippit - or maybe you would like me to go somewhere else for my shipment rates to materialise on my web store? I will allow the management team of Shippit to decide! PS. 1. Has the management team of Shippit not "wondered" why bad reviews continue to be posted since September 2017? 2. To the management team of Shopify, kindly vet through companies properly. People, like me, decided to exercise our entrepreneurship through sweat and hard earned money with Shopify and obviously, after x-amount of years signed up with Shopify, we do have some form of trust in what Shopify publishes or promotes on its app store. To a certain degree, Shopify is somewhat responsible for allowing us clients go through such bad experiences too when Shopify continues to list such companies in the app store despite knowing that after 32 months since the first bad review, multiple bad reviews of a similar nature continue to surface (10.34% bad reviews of the total number of reviews, to me, is a high number). Updated @ 7:21pm, 5 May 2020: Shopify team, Kindly note that I just sent an email to Shippit, terminating their services and have requested that the integration be removed from my site. Your team should be receiving the email too. Updated @ 7 May 2020 - Written below is my reply to Shippit's 7 May 2020 comments and explanations on statements made of my earlier review. Shippit's reply to my review is either a DESPERATE move to "soften the blow" from the damage my review might or is already causing their business, or, have been misinformed on timelines by their team when it came to "solving" the integration issues and the date the complaint first surfaced. I have all the proof needed to substantiate my statements as per what was written in my first review: To the person who replied my review - SHAME ON YOU for lying but I will give you the benefit of the doubt - that your colleagues lied to you to save their skin! Not only do I have the documented emails between your various staff and me (with 1 not being able to solve the issues, you needed 3 different people to be assigned), I also have the recorded phone call of the initial conversation between your sales staff and me. Very clearly, in one of my last emails to your staff, it was mentioned that for the sake of a paper trail (and for the very reason of miscommunication - "I said this, you said that"), I was not going to entertain any more phone calls. Also, if indeed you sent DETAILED instructions as claimed in your reply, where is the proof cause I surely DID NOT receive any "detailed" instructions. In fact, I even highlighted via email that one of Shippit's website links were not working - I HAVE THE PROOF! Maybe you would like to check with your "close-knit" working family why no reply was made to that email??? Not every day is filled with rainbows and sunshine, people of Shippit - just say SORRY when you are wrong instead of coming up with ridiculous replies in the hope of making the reviewer look like a fool!

One of the best services out there! I was deeply worried because all our national couriers in Malaysia were not shipping to Singapore or were on holiday during Eid. So when orders came in, we did not want to turn them away or make our customers wait for weeks! By some miracle I came across Shippit! So I messaged them on Facebook and got a reply around 9am, and to my delight their couriers were still shipping! I was asked to provide them with my email and mobile number, and within minutes, they called to help me set up and integrate my account with shopify via Zoom! John was incredibly helpful, he patiently explained how to make a complete order via the app. Within half an hour we were done with the set up and mini tutorial. And within 3 hours of the setup and order, on the same day, my parcel was collected! Yes, 3 hours. And the parcel was sent to a customer in Singapore within 6 days despite the lockdown and holidays. The system also manages your tracking numbers by automatically updating all Shopify orders, this saves us the time and hassle of manually updating each order. The best part is you are able to adjust the weight of your parcel! So you get an accurate cost from the courier. So, thank you Shippit and John for helping us during these highly stressful times. This is definitely the shipping app to get! Cheers! Sharmini Joy Ramani Co-Founder, Potions www.shop-potions.com

The rates are good and booking system is all good but you can forget about good customer service especially billing related. Their apps are not very good compare to others when it comes to store with large SKU and different packaging dimensions.

worst customer service I have encountered in a long time it takes days generally 3-4 to get a problem fixed. and that is not good enough when you need to ship a package. a 4 day lag in shipping is likely to start giving my great customer service reviews a bad rating. rates are good interface is easy but that customer service makes me so frustrated every time. I'm going back to sendle they are much better and have good customer support.