ShipProtect ShippingProtection

Great App, Great Support from Angelica. Easy to install and conversion rate for us has been 63%. It's actually a no brainer.

I recently added the Ship Protect to my store, and the impact has been nothing short of remarkable. Over 32% of our customers opt-in, leading to an additional $6,000 in the first month alone. As a Beta tester, I encountered a few initial glitches, but the exceptional support team, quickly resolved these issues. The team behind this app is incredibly skilled, making it an essential tool for any online store.

I professional way to gather your own shipping insurance/litlte bit of extra income on orders. Most of my customers opted for it at cart and it just gives you that bit of security should a parcel be lost or damaged. Easy to set up, Ty is awesome at fixing anything and helping you. Highly recommend this app along with any of the Monster apps.

Does not work upon installation. When I spoke with the help desk they said they would need to reach out to their dev team who was so backed up with requests, that it may take 2 days to get the app operating properly. Lots of red flags here. Update: August 18. I've had developers try and figure out why the app does not work with Prestige and they can't seem to figure it out. I receive an email that they worked on it all night long and now it's working, only for it to break again. The customer support here is great, however, the developers seem to lack skill. Overall, if you have Prestige, don't install the app.

App is a nightmare. Can't put in decimal points in the flat rate, so $1.25 shows up at $125. App did not work upon activation. Also once installed, my flat rate shipping turned into weight based. Waste of time.

This app does function quite well, but other challenges haven't been so pleasant. I have needed to ask how to avoid a Ship Protect message ('there are other items from your order not included in this shipment') appearing on the first page of the packing slip. I have also needed to ask how to avoid Ship Protect appearing on a new additional page of the packing slip. The first point of contact always has to ask a dev for these questions (but surely these are known and common problems). The dev then passes on a message, unedited, using language the layman doesn't understand; and with what looks like three long blocks of code change options with no explanation for which one to use. Surely they checked my website when I asked how to fix the issue. And each time I ask can't one of the devs just change the code and fix it in 5 mins instead of exchanging these messages for weeks, that question is not answered. So, the second problem is still not fixed.

Using ShipProtect has resulted in multiple fraudulent purchased from my website from people who are checking if their stolen credit cards are valid. They purchase the $1 shipping protection which gets fulfilled immediately. Once this works for them once, they will use your store over and over again for fraudulent activity. Save yourself the trouble! I have had to uninstall.

Great support in the app, very quick reply and help. Shipping protection has given my customers more trust in my brand and help cover those lost packages!

I love how ShipProtect helps me protect my customers’ orders while avoiding losses from packages that are lost, damaged, or stolen. It helps build trust in my brand, improves my website, and boosts my average order value. A big shoutout to Angelica!!! She was incredibly helpful with setting up ShipProtect on my Shopify store. I asked her to remove something from the widget, and she handled it instantly. She was also very friendly throughout the entire process!

Aside from the benefits this awesome app provides to a business in terms of additional revenue, the support from Ty & the team is beyond incredible! Support is always fast, professional and helpful - not just on this app but on Monster Cart (which I love!) too! 100% recommend this app for any e-comm business.

Good customer service

I installed this app (super easy to do!) and before I could even test it, an order came in that checked the box!! I’ve received dozens of orders since installing it and almost all selected this box. The app is so easy to use!

Happy with ShipPro, Ty and his Support team including the devs do a great job with 24/7 support. Not to mention, this app has a simple UI that allows all configurations to be implemented so simply. Looks great on the store and is cohesive to most brands, providing a professional look - increasing the likelihood of converting your customers.

In just its first week, our Conversion % skyrocketed to 62%, which is just crazy. The app seamlessly connects with the Monstercart app, which is another amazing feature. I highly recommend this app to anyone looking to streamline their shipping protection process—it's a must-have!

Haven't had a chance to run tests yet on this new app to us but the customer service is one of the best! Angelica responded quickly and was easy to work with. This + monster carts will be a game changer.

Very good support, very fast. App is working perfectly. We are looking forward to seeing the upcoming features.

Easy to setup. Support was quick to respond and very helpful. Would recommend to others. update Had a small issue and they were fast to respond and fix the issue within a few hours. They also offered some insight into best practices

Shipping Protect has been a really easy app to use. It has allowed our customers piece of mind that there parcel will arrive safe and sound and has been an easy way for us to collect fee to pass onto our delivery service without it being an out of pocket expense. The customer service is fantastic. Highly recommend this app.

Charlene is the most helpful customer service personnel here. Great app - increases AOV

I tested a lot of insurance/protection apps. Most are over charge on the service as you scale, but this does not. For that reason, I am a huge fan. This app is plug and play, and as soon as you have it installed, it helps cover replaced, lost, stolen packages over time. HIGHLY RECOMMEND. It has generated over $1500 in additional revenue this month alone.