ShipMonk | Order Fulfillment

Overall, my experience with ShipMonk has been fantastic. I was previously using ShipBob, but they had huge problems with inventory shrinkage and didn't seem to care about my business, and I was glad to find an alternative 3PL at a competitive price point. On virtually all fronts, ShipMonk has met or exceeded my expectations, and if or when they haven't, they've made a sincere effort to reconcile it. Easy recommendation!

Love shipmonk integrations, it makes it super easy to manage my business.

Terrible. Absolute nightmare the last few months we were with them. Cost us thousands of dollars in documented direct losses due to numerous shipping mistakes and lost and/or misplaced inventory on orders for just one account alone. We were assessed chargebacks, fees and losses due to inaccurate carton contents, shipments that were short units, shipments that were over units, late shipments and packages that were missing necessary documents. Numerous emails and calls to them communicating instructions and identifying concerns and issues but they still made repeated mistakes. Repeatedly provided us with inaccurate info regarding shipments and status. Due to inaccurate inventory numbers, we repeatedly asked them to provide us with an inventory report but took them weeks to provide.

SHITTY APP AND SHITTY PROVIDER! STAY AWAY FROM BY ALL MEANS! I have used ShipMonk for a few months. From the first moment, I had a horrible experience. When something is horrible from the beginning, it is horrible throughout all of the time. Communication is HORRIBLE. They kept making on-going MISTAKES all the time. They were giving me FALSE pricing. When I wanted to stop my relationship with ShipMonk, it was A PAIN IN THE ASS to leave them. All in all, being an eCommerce entrepreneur for 15 years, ShipMonk has been absolutely by all means THE WORST SUPPLIER I have ever used. S-T-A-Y A-W-A-Y FROM! THERE ARE TOO MANY BETTER OPTIONS OUT THERE!

I would summarise the issues with this shipment provider, all based on our work with them for almost 10 months. 1) You will never see transparent pricing, they display only shipment and handling fees to you, the rest is being charged on the background. So your actual bill is never known, until u dig into this. 2) Loosing packages all the time, in our case is $300 worth of parcel. When they do this here is the scenario: - If insured, claim will be reviewed for months, till now we still wasn't reimbursed for any; - If not insured, NEVER takes responsibility, saying "not our fault, but logistics provider, so we won't do anything". While this is them who is service provider for us, legally we ask them, they ask logistics company, bc if we message to lets say DHL, their response will be "u r not our client". The normal practice is when your shipment is not insured, at least shipping cost is supposed to be refunded as service you paid for wasn't delivered, but not with these guys; 3) If they made a mistake on inventory side, they will ask you for $40/hour so some person in warehouse could fix it. So you should pay for mistakes they make; 4) Customer support, unresponsive and incompetent. If certain cases are addressed in time, they still can be resolved, but not with these guys. What shipmonk support does is basically trying just to reply anything or blaming anyone else instead of addressing the issue, probably for their internal records. Connecting to the shipmonk will bring you only headache. I was really surprised how such a low quality service can be provided by a US company.

Wouldn't Have Made over $3,000,000 Last Year Without Shipmonk! This software has expedited the SALES GROWTH of my business by removing the headache of shipping, storing, and hiring staff to package and process orders. With this weight off of my shoulders, I can 100% focus on new product development and effective marketing to continue increasing my business' revenue. The thing I LEAST LIKE about this software is that I didn't know it existed YEARS before! I have been using this software since the summer of 2018. Before that, I was STRUGGLING to keep up with packaging hundreds of monthly orders. Fast forwards years later, we now have THOUSANDS of orders each month. Image if I was still self-packaging my own orders with our current volume. This software is a MUST HAVE for serious business owners that want to build a business that can fully operate on its own. Overall, this software is CRITICAL because it frees my time, gives me location independence to travel, and enjoy my family without worrying about packaging material, processing orders, or interacting with shipping companies. This software gives me the security and confidence knowing that I am building a sustainable business that can and does run without me needing to be present for every aspect.

Horrible experience... Stay far away! Initially, they (Erik van Bilderbeek, Jennifer Santanna & Kerry Neysmith) promised us they can do everything we asked. We sent 50% of our inventory to them. Only to find out after they received our products that their system doesn't allow them to do so. Before launching we placed test orders to ourselves to see if Shipmonk can fulfill correctly and each time they made unacceptable mistakes. We sell underwear and they literally had measured some of our underwear products with a 7 inch height. Actual height is about 0.3". Shipmonk also weighed our products incorrectly adding a 1 pound 8 ounces weight for an underwear. Actual weight is 0.2 lbs. These measurements and weights were mistakes after our complaints getting their manager, Kerry, involved and re-measuring everything. How can they be so off? How can they be so negligent!? After 3 months of consistent issues after issues we just couldn't continue with them. 3 months of time lost. Thousands of dollars lost with Shipmonk even though all the issues were clearly theirs. They do not own up to their own mistakes. We ended up having to pay for their negligence. Highly Not Recommended! Stay Far Away! Find Another Fulfillment Center!

I have been running businesses for 30+ years, and I can say, without a doubt, that no single business I have ever worked with has damaged the reputation of my company more than ShipMonk. Make no mistake, ShipMonk is a sales company, and cares very little for their customers once they have signed you up. I strongly urge you to go back through Shopify’s reviews from 2020 and early 2021. Recently, the reviews are all “miraculously” five-stars, and do not sound authentic….sound a bit more like advertisements than reviews. Who knows, maybe these vendors have had experiences with a ShipMonk from an alternate universe. And i would not buy the "COVID, COVID, COVID, we have addressed those issues" line. A Zebra does not change its stripes. Here are my experiences…judge for yourself and beware before getting in bed with these guys. Also check out their reviews on Google. All of my experiences outlined below are well-documented, and if you check out other reviews, you will see similarly bad experiences, though maybe not in as much detail! ShipMonk’s systems are poorly designed, their internal communications are terrible, their email system is very inefficient and frustrating to use, and their customer service is atrocious, both in terms of response time, getting accurate information and maybe most importantly, attitude. It is extremely slow…be prepared to wait sometimes days for a response, which is often unhelpful or inaccurate, and then wait again for their response to your response, etc., etc. Many of their customer service reps are poorly trained, often not knowing answers to basic questions or, worse, delivering incorrect information, and it is almost as if they have been trained to take any opportunity to blame the customer for any issues that arise. All of this adds up to a terrible customer experience, a lot of frustration and stress, and often requires hours each week to sort out their mess, all the while fielding phone calls from unhappy customers due to shipping errors and delayed shipments. A fulfillment center should be taking fulfillment issues off your desk, so you can focus on your business. With ShipMonk, hours a week are spent double checking their work or trying to get them to do what they are supposed to do on time and without being asked. I was with ShipMonk for about a year and a half. They initially flat out misrepresented their capabilities to me. I see from WAMA Underwear’s review, that ShipMonk is still habitually misrepresenting their services in order to sign up new clients. Like WAMA’s, their misrepresentation to us was not discovered, of course, until all of our inventory had arrived at their warehouse. They made very little effort, or displayed any urgency, to rectify the situation, and made no offer to reduce their cost of service, which went up substantially due to their misrepresentation of what they could and could not do, and at what price. All the while, their auto-payment systems keeps pulling funds from your account, while getting any kind of solution drags on and on. I gave them multiple opportunities, and tried to work with them, to make things right, but they were clearly not interested and could not be bothered. It seems their sole focus is signing up new clients, and not providing good service with a good attitude to the clients they have signed up. They have almost an adversarial relationship with their customers, as if you are just a necessary evil to generate revenue and grow. We make and sell an exercise systems. ShipMonk sent our customers, among other things, a dress, a purse, a sweatshirt and tap shoes…yes, tap shoes. They always send you a form apology email, letting you know how they are working to see that this does not happen again…until it happens again. Mispicks, missing items and wrong sizes were also a common problem. Their time estimates for special projects are not to be taken seriously. They almost never meet their own estimate, and instead, deliver excuse after excuse. You cannot rely on their status updates to communicate with your customers, because you have no idea if they will do what they said they will do when they said they will do it, leading to upset customers who rightfully blame you. The costs they charged us for special projects were grossly over-charged, and only after I discovered them and brought it to their attention, did they acknowledge as much. To this day, it is not clear to me whether we were ever refunded the overcharges, and we spent months, yes months, just trying to establish a fair charge for the work (we decided to leave before that was resolved). They provide very little transparency in regards to their costs and pricing…you have to dig into their reporting for the information. Though they have many shipping options, they are rarely the most cost effective. Since leaving, we have found significantly cheaper and more cost-effective rates, faster shipping and improved reliability. The attractive shipping options they quote are before carrier surcharges, which can be as much as 50-80% of the shipping cost itself. They partnered with several carriers during our time with them, who were flat out incompetent, lost packages, did not provide adequate tracking, etc. And ShipMonk will not allow you to follow up on your own to get tracking updates from carriers directly, so you must suffer through waiting for ShipMonk to follow up, which takes up valuable time and rarely delivers any actionable information. ShipMonk does not seem to understand, or more likely does not really care, that they are representing you, their customer, in the marketplace. When they screw up, or take days to get back to you, or ship tap shoes to your customers, the customer does not blame ShipMonk…they only know that you screwed up their order. Such is life with ShipMonk. I hope you find this information valuable. I thought it was important to share my experience in detail with you, to expose what I believe to be a very poorly run and untrustworthy company in the fulfillment space. There are plenty of fulfillment companies in the marketplace, and if you do your homework, you can likely find ones who pride themselves on customer service, and doing their job competently as an integral part of your business. And if something does go wrong, will give it and you the attention you deserve. In our experience, ShipMonk is not one of those companies. They are a sales company trying to grow as fast as they can, and you, as their customer, are of little consequence.

I was really excited to work with Shipmonk, their service seemed really great. However after 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred. Pros: Easy to use integrated software that syncs with Shopify and also automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work. Cons: They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing in their warehouses. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Because of Shipmonk's errors, each month I had to message customers to apologize that their orders could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory.

Not rating the app Im rating shipmonk. Please avoid using this fulfillment center for your company if you don’t want to risk going out of business. The worst company I’ve ever worked with. The poorest communication and messed up two huge shipments of my product costing me thousands. I’m still trying to recover

I am looking forward to never having to work with this disaster of a business again. We have issues with them on a weekly basis and their support is almost nonexistent. We have been assigned new account managers several times over the past few months. Their billing is almost always incorrect, they love to charge for made-up expenses and then not be able to provide sufficient justification for them. It seems that they have just grown way too quickly without proper infrastructure. I would not recommend working with them. They are many other reliable fulfillment centers in the US where you have real customer support and boots on the ground.

Stay away, Shipmonk has been an headache for our business for the past year. We have been working with them for over 3 years. WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake. They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged and we were finned for wrong customs declarations. WE lost 10000 of dollars of products. second shipment destroyed by customs because of the first one. We have been waiting for a wholesale order, it has been over 11 days, we have some presentation samples orders and we have to wait. For the B2c Shipmonk has been taking over 3 days to fulfilled orders resulting in loss of customers and refunds. Yesterday one of my order was supposed to be fulfilled stil waiting...... When you complain, some of them are nice some others hung up on you or make you feel uncomfortable or send you a passive agressive email. One thing they know it s to charge your credit card!

AN UPDATE WITH ANOTHER HORRIBLE CUSTOMER SERVICE EXPERIENCE: i had to ship a wholesale order that weighs 60 lbs via USPS which normally would cost around $90 via USPS (nonnegotiated rates) , they charged me $527!!! and the insane part is that since it was a wholesale order, the cost of shipping was TBD until the package was picked up by USPS which is too late. i call to let them know to intercept the package as i did not get a chance to approve this and the order i was shipping is not worth more than $250 in its entirety!!! but NO help. this is an update to my previous onboarding experience which was another fail, the app works fine even though it overcharges but the minute you have an issue - they OVERBILL or just abandon you. previous review: Horrible onboarding with so many details on their support pages and almost no syncing with shopify system - had to enter everything manually (they would have the SKU as the product name, the weight in ounces put in lbs), and then the receiving of products is miserable (they again overweigh products & overcharge on shipping and you cannot even edit to the right weight - an 8oz bottle could be weighed as 1 lb! Or even more! ) i regret sending them a whole stock, i should have started with a few items The team talks nicely and try to help but it feels like they are overwhelmed with their system and work flow themselves so the help they end up giving is subpar. in the end of the day, if i am outsourcing my shipping, you need to be a well oiled machine and a cheap alternative to in-house but they are anything but! Also our first big delivery with them was a big big big fail, we were overcharged with UPS because of their weight "errors"above - they split up 1 big order to 8 orders which were not packed professionally, they did a miserable job with taping up boxes and putting heavy items in a no-bubble plastic envelopes like true beginners and arrived to my client all destroyed.

Shipmonk has been a big step up from our previous 3PL partner, and a lot of that has to do with our happiness Engineer, Austin P. His attentiveness and knowledge surrounding Shipmonk software and protocol has been a huge asset. In the rare scenario where he doesn't know the answer to our question, he is quick to find it. Highly recommend working with Austin.

I had an outstanding experience with Joan Trigoso at ShipMonk. Joan's expertise and dedication made setting up my account a breeze. They patiently guided me through the process, addressing all my questions with clear explanations. Joan's attention to detail and commitment to customer satisfaction truly impressed me. I now feel confident and well-prepared to utilize ShipMonk for my fulfillment needs.

Thank goodness for Louis Vedosky and his team at ShipMonk! We had a difficult situation pop up and his professionalism and leadership made all the difference with our project! Without him, I think we could have had a very stressful day! Thank you Louie!

Shipmonk has been an amazing 1 stop shop for all my shipping and fulfillment needs. The most daunting task was the setup but David Lowthorp is their Onboarding Specialist and he made everything very easy and efficient. He also answered every question with a quick and timely response. I definitely recommend ShipMonk!

Our Happiness Engineer, Daniel S, is a gem! Incredibly caring, helpful and responsive. Has helped us brainstorm workarounds for the nuances of our fulfillment needs.

Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!

They always get back to you in a timely manner and they are very efficient.