Sep 2
PRICING
Pricing plans changed
Starter, Free, Pro +1 updated
▲ avg position 32.9 → 25.7 across 43 tracked keywords (7.2 better)
14-day window after vs. before — correlation, not proof.
ShieldDesk ‑ AI Support Inbox
by Approid TechHelpdesk · #89 in category
Tracking since Jul 30, 2026
Visibility
14
▼ 1 vs 30d agoAvg. keyword position
23.2
▲ 4.3 positions betterRating · Reviews
5.0 ★ · 2
▬ no new reviews in 30dCategory rank
#89 Helpdesk
▼ 17 places worsePerformance vs. changes
Rank timeline, annotated with every listing & review event
Showing 76 days — tracking starts Aug 2, 2026. Dots on the line are listing & review events — hover one for the change and its 14-day impact. Click a ranking row to focus its line.
Change log
Sep 2
MEDIA
Screenshots updated
7 added, 4 removed
▲ avg position 32.9 → 25.7 across 43 tracked keywords (7.2 better)
14-day window after vs. before — correlation, not proof.
Sep 2
SEO
Meta Description changed
− Automatically classify support messages, generate AI draft replies using order data, and auto-resolve order status queries.
+ Customer messages from your contact form, email, WhatsApp and customer accounts in one inbox, each with an AI draft written from your live order data.
▲ avg position 32.9 → 25.7 across 43 tracked keywords (7.2 better)
14-day window after vs. before — correlation, not proof.
Sep 2
SEO
Title Tag changed
− ShieldDesk - Cut support tickets by auto-resolving order queries | Shopify App Store
+ ShieldDesk ‑ AI Support Inbox - AI support inbox that answers order questions for you | Shopify App Store
▲ avg position 32.9 → 25.7 across 43 tracked keywords (7.2 better)
14-day window after vs. before — correlation, not proof.
Sep 2
LISTING
Details changed
342 → 500 characters
− ShieldDesk automatically processes every customer contact form message. It classifies the intent, fetches real order data from your store, a…
+ ShieldDesk brings messages from your contact form, support email,
WhatsApp and customer account pages into one inbox. It filters spam, read…
▲ avg position 32.9 → 25.7 across 43 tracked keywords (7.2 better)
14-day window after vs. before — correlation, not proof.
Sep 2
LISTING
Introduction changed
82 → 79 characters
− AI inbox that classifies messages, drafts replies, and auto-resolves order queries
+ Every customer message in one inbox, already drafted from your real order data.
▲ avg position 32.9 → 25.7 across 43 tracked keywords (7.2 better)
14-day window after vs. before — correlation, not proof.
Sep 2
LISTING
Title changed
− ShieldDesk
+ ShieldDesk ‑ AI Support Inbox
▲ avg position 32.9 → 25.7 across 43 tracked keywords (7.2 better)
14-day window after vs. before — correlation, not proof.
Sep 1
LISTING
Subtitle changed
− Cut support tickets by auto-resolving order queries
+ AI support inbox that answers order questions for you
▲ avg position 33.1 → 26.0 across 43 tracked keywords (7.1 better)
14-day window after vs. before — correlation, not proof.
8 events in the last 90 daysFull history →
Rankings
Click a row to chart it| Keyword | Rank | Δ 30d | 90d |
|---|---|---|---|
| HelpdeskCATEGORYIN CHART | #89 | ▼ 17 | |
| form to whatsapp | #3 | ▼ 1 | |
| support inbox | #3 | ▬ 0 | |
| shared inbox support | #5 | — | |
| unified inbox support | #6 | ▼ 1 | |
| support inbox management | #7 | ▼ 3 | |
| spam filtering | #8 | ▼ 3 | |
| spam filter | #9 | ▼ 4 | |
| customer support inbox | #15 | ▼ 4 | |
| real order data | #17 | ▼ 7 |
43 keywords tracked · showing top 10All keywords →