Segments AI Analyst

As a Shopify Expert and marketer, Segments is an absolute joy to work with. Rather than having to mine data in Google Analytics and create endless dashboards, Segments provides actionable metrics without ever having to setup a dashboard or custom report. As an agency, we've used Segments prior to its App Store launch to assess the customer behaviour on both Shopify Plus stores and new start-ups. From both a CRO and marketing perspective, it has been a godsend. Like all great app developers, these guys listen to what merchants want and take action where they can.

Great App! I would HIGHLY recommend it! I use this app daily on two stores to analyze customer and product data so I can make better business decisions. And If you use Klaviyo, it is the perfect companion app to build segments for targeted emails and ad campaigns. Also, the support is the best I've received so far from any Shopify App. John and his team are responsive to new features. A+++

Segments is amazing. It will open up new ways of thinking about your business. I've learned so much about customer behavior and our products. Great customer service too and I know they are actively working hard on new features and improvements to the app.

By far the one of most useful analytics apps. Super clear segmentation on the customers base with easy interface to navigate the platform. Helps us understand our customers a lot more!

really easy to use, lots of great insight and love the tips on what to do and where to improve for my marketing! Thank you!

Thank you Segments team. This app really clears our mind of understanding our customers. Segments showed me which metrics I need to pay attention to. It helps us find our best customers and CLV, which is hard to calculate on our own. The pre-built segments are very useful for me so I don’t have to spend time digging around to know what customer segments exist and what triggers to set. The support team is really helpful, they are always there whenever we need helps. Overall, Segments is an app that very easy to use and understand. Highly recommended.

Love what these guys are doing. Even on the free plan there's some good stats that have helped with how we do email campaigns. Would like to see more 1-click actions and modeling. Keep it up!

Really impressed with the Segments app. Helps get clarity on CLV, and other key metrics that arnt easily available on Shopify. We use Recharge for subscriptions and the Segments data tags and filters help us separate subscriptions and non-subscriptions ARPU to see whether we are moving in the right direction. Well done

This is the fastest way to get granular insights into my customer and prospect bases, build segments, and analyze crucial purchase and retention data. Segments gives you the data you need to make decisions, instantly. Shopify should acquire this app and build it into their platform.

This app is great! Connect your Klaviyo and Shopify accounts and it gives you actionable data on your customer base, their purchase lifecycles, and things you should be doing to improve your metrics across new and repeat buyers.

We have increased sales 45% for the month, compared to the same month last year, just from applying the recommendations Segments provides! I can only imagine, as I gain a deeper understanding of our data analytics and the opportunities Segments reveals, the impact this app will continue to have on our company. From the first order to loyal customers to churned customers, etc., you will see the areas that should be addressed and the opportunities you are missing. John Chao, cofounder of Segments is a data science expert of 15 years, math and stats wiz and cares about bringing big data to the small business. We decided on the Enterprise plan and couldn’t be happier! Good Luck to you and your business and I highly recommend you give this app a full commitment for 30 days, to see what it can do for you!!

Highly recommend - we’ve tried several different analytical apps - this is the first one that gives you recap flexibility to break down the customer and product data into the segments we need to target. With the capability to feed into klaviyo and Facebook this is a powerful tool.

Segments is a must-have app for better understanding your customers. Love the Klaviyo integration. Great support from John and the team as well!

Segment is a game-changer for us. We're able to gain a birds-eye view on all of our cohorts--thanks to Segment's ability to blend data from order, product, and customer tables altogether. Easy navigation, actionable. Highly recommend

A great app! Helped us to reduce churn rate and to increase personalisation. Product analytics is good for inventory planning. The best thing is it's price because similar solutions of segmentation are quite expensive. Support is instant too.

Segments has been the single greatest unlock in our business intelligence stack. This app streamlines your data with enterprise-level segmentation and provides thoughtful analysis and tactics to improve your marketing programs. Highly recommend for merchants of any size

Segments is the best app discovery for our business in ages! All of the data I want and need broken down into intelligible and actionable bite-sized pieces!

I've only been using this app for about a week. I encourage you to install it for at least 1 month to gain the insights. I have been able to redirect our email flows and other teams with the easy to view information. It wasn't that we couldn't parse this ourselves, but it is saving us money by doing it quickly and presenting is better.

After looking and trying many different customer analytics/customer loyalty apps for both insights and syncing to Klaviyo, this one is the best we've found. The analytics , UX, and design of how data is presented is very intuitive and questions we had our customers were answered in one of the many different tabs. The ability to sync to our marketing stack incl FB and Klaviyo is very helpful. Don't think we'll need a data team for a while as this will take us far.

We originally installed Segments to have access to better customer and product data which helped inform business decisions. We were happy with the mid-tier analytics we had access to. We realized our business needed even deeper insights and decided to upgrade our Segments account to the Enterprise level which gives us access to the team behind Segments to act as our data analysts. We've worked on countless projects with the team and have received reports and recommendations around specific business cases that have changed how we're thinking about product assortment and customizing our marketing strategy based on insights.