Rich Returns & Exchanges

This app has made our exchange/return process much smoother and easier for customers and staff! Great customer support too.

Started to install but turned out immediately that they lie ab out the price. Its starting at 29 usd a month.

My whole experience with this app has been amazing. They were very quick to respond to any request and fast to implement resolutions. Definitely recommended.

The best app we found for returns. The customer portal and backend settings are very simple to use, professional-looking, and functional. Customer support is responsive, helpful, and kind. One feature I think would be nice to add is if we can set a % restocking fee, rather than a flat dollar amount.

We have been using Rich Returns for a couple weeks now and so far, so good! We are on the basic plan and while it does not accommodate exchanges, it does expedite the entire return process and makes refunds very simple! The support team has been very helpful and quick to respond which is great. We are hoping for a few updates to the app that will make Rich Returns even more competitive with larger, more popular return apps, but all in all this has been a great app to get our returns organized, in one place, and to expedite the process. Highly Recommend!

Just started using the app after looking around for ages. Easy to install and great configuration options. Loving the customer focus and looking forward to launching for our clients! Thanks team!

its super app i found difficulty in start but Andrej Janev help me alot to understand all the setting . Andrej you really help me a lot. Thankyou

We use this app for International returns/exchanges and it caters for our current needs perfectly. Recommended!

Support from Andrej has been superb in clearing up my confusion and queries.After researching a few return apps...no regrets going with Rich.

Très bonne application pour les retours et les échanges. Ils sont à l’écoute de leurs clients et il nous réponde rapidement pour nos questions. Very good application for returns and exchanges. They listen to their customers and respond quickly to our questions.

RICH Returns is a simple yet effective returns solution that meets our every need. We would like to see some more customization options for the "internal" dashboard (i.e. updating columns, filtering returns, etc.). The support team is phenomenal, and always responds to queries in a timely manner. Would reccomend RICH to any customer-oriented teams.

Great ease of use, very available to connect with questions. Looks for solutions. My clients have been very happy with Rich Returns. Its intended growth path looks great!

Very Nice app. For our purpose the best return app in the app store right now. What really stands out is the support. Thanks everyone for your help whenever we contact you.

Wonderful app, helped us a lot. Especially ultra-quick and efficient customer service (chat). Thanks Andrej ! Recommand.

We have used the Rich Returns for a couple of years.Set up was extremely easy and support is excellent.

Andrej has been super speedy, helpful and personable with support needs. Overall we appreciate the features of this app and it allows us to manage large volume returns with ease.

The app's user-friendly interface makes the entire process seamless. From initiating a return request to tracking the status of my returns, everything is intuitive and straightforward. One of the standout features of RichReturns is the pre-filled return labels. It saves me so much time and effort, not having to manually fill out all the shipping details. Plus, the integration with major shipping carriers ensures that my returns are handled securely and efficiently. What's truly impressive is the promptness of their customer service. Whenever I encountered a query or needed assistance, the support team was quick to respond, and they resolved my issues with professionalism and care. Shoutout to Andrej. RichReturns is a game-changer for anyone who shops online frequently. It streamlines the returns process, offers excellent customer support, and provides valuable insights for better management. I couldn't be happier with this app, and I highly recommend it to all online shoppers out there!

People, you must use this. It pays for itself over and over and over if you have any type of customer service in the area of returns. Set the rules, go do something else that makes money instead of paying someone to handle it and watch returns AND exchanges automate. It's awesome.

Great staff, very helpful and friendly (Andrej)

Support has been great! I'm new to Shopify and therefor new to Rich Returns. Andrej from support provided EXCELLENT service and stood by to help me solve some setup problems. Even when I was finished, or thought I was finished, he proactively monitored my account for problems and reached out with the solution right away. So far I am very impressed with the product & service!