SASO

ReturnMate: Returns & Warranty

by Mate HQReturns and warranty - Other · #21 in category
View on App Store
Tracking since Jul 30, 2026

Listing content

Currently live on the App Store

Name

ReturnMate: Returns & Warranty

Subtitle

Returns & warranty ops for regulated goods merchants.

Introduction

Run returns, warranty and repairs in one workflow with clearer costs, handovers and accountability.

Details

ReturnMate brings returns, warranty claims, repairs, exchanges and logistics into one post-sale operations platform. Manage every RMA from customer request through receiving, inspection, repair, replacement or refund. Give customer service, warehouse and repair teams one shared workflow with audit trails, SLA visibility, fault-code tracking and supplier insights. Built for complex or regulated products, with dangerous goods support and multi-location workflows.

Pricing

5 plans
freeFree
  • 5 RMAs/mo, then $2 each (max 30)
  • Customer Returns & Warranty Portal
  • Standard returns & warranty claims
  • Fault-code logging on every RMA
  • Dangerous goods compliance
  • Carrier labels & tracking
  • Overview dashboard (return counts)
  • 1 location, 2 staff users
monthly$49/mo
  • Everything in Free Plus:
  • 50 RMAs/mo, then $2 each (max 150)
  • Full returns & warranty workflows
  • Gorgias & Zendesk helpdesk sync
  • Third-party repairs & serial tracking
  • Core analytics & product reports
  • 1 location, 3 staff users
  • Add staff $8/user, location $49/mo
monthly$299/mo
  • Everything in Starter, plus:
  • 250 RMAs/month
  • SLA tracking & monitoring
  • Enhanced repair workflows
  • Supplier & fault tracking
  • Process & inspection analytics
  • Advanced Analytics add-on (+$249)
  • 2 locations, 5 staff users
monthly$599/mo
  • Everything in Growth, plus:
  • 500 RMAs/month
  • Full RMA, warranty & repair flows
  • Restocking-fee management
  • Team queue views + SLA monitoring
  • Advanced Analytics add-on (+$249)
  • 2 locations, 20 staff users
  • Scale & Enterprise available in-app
yearly$5990/yr
  • Everything in Growth, plus:
  • 500 RMAs/month
  • Full RMA, warranty & repair flows
  • Restocking-fee management
  • Team queue views + SLA monitoring
  • Advanced Analytics add-on (+$249)
  • 2 locations, 20 staff users
  • Scale & Enterprise available in-app

Media

11 assets
Complete RMA timeline with staff accountability and SLA controlWarranty diagnostics and inspection workflowProduct return and warranty insightsReview and submit return requestRMA operations built for regulated goods merchantsSecure customer return portalPhoto and video evidence captureDangerous goods configuration and compliant documentationReturn shipping cost recovery and carrier margin insightsRMA workflows with dangerous goods compliance built-inRMA operations built for regulated goods merchants

Developer

Mate HQ5.0 ★ across all apps1 app published

No other apps from this developer are tracked.