Retenzy Loyalty Program Reward

I feel Retenzy has a really good concept when it comes to loyalty and rewards. I genuinely believe it can be very helpful for businesses as well as customers. It has the potential to make customer loyalty more rewarding and encourage people to keep coming back. I’m glad to see a platform like this, and I believe it can grow a lot with more awareness and support. Definitely a good initiative with a lot of potential

I really like the idea of having loyalty points, referrals, and customer rewards in one place. It seems like a useful solution for businesses looking to build customer loyalty and encourage repeat purchases. happy to have come across a solution like Retenzy.

We’ve had a good experience using Retenzy to manage our loyalty and rewards program. It’s easy to use and helps us reward our customers and encourage them to shop with us again. We’re especially happy with the support team, who took the time to guide us when we faced an issue with our website. Their help made the process easier for us. Overall, we’re satisfied with both the app and the support we’ve received.

Retenzy looks like a simple and useful app for managing customer points and rewards in one place. We like how it can help businesses build customer loyalty and encourage repeat purchases.

We’ve had a great experience with Retenzy. The app is easy to use, and the team is very supportive. I had many doubts during setup, but they explained everything clearly and patiently. Overall, a great tool for customer engagement and repeat purchases.

Really happy with our experience with Retenzy so far. The app is easy to use, and the team has been very helpful during the setup. They explained all the features clearly and showed us how each one can benefit our store. Whenever we had questions, they were quick to guide us and make things easier

Great app for setting up a loyalty program. The Retenzy team was helpful throughout the setup, and the app is simple and easy to use. Highly recommended for Shopify brands looking to build a loyalty program.

The app is definitely the best deal I found in the store. A lot of interesting solutions to promote products in the same place at an affordable price. Support is very very quick. they helped me and fixed small issues

Vital app é uma aplicação user-friendly. Apesar de não ter português disponível, o suporte é muito efectivo e muito prestável.

1 Star I started using Retenzy for loyalty rewards and reviews for my brand, Frolic Saga. Unfortunately, the overall experience became extremely frustrating due to bugs, poor communication, and unprofessional support handling. First major issue: Their coupon/reward system was bugged. A customer was supposed to receive a 20% discount coupon through their system, but instead the coupon generated only ₹5 OFF on orders ranging from ₹800 to ₹2500+. I personally tested this multiple times on both mobile and desktop checkout and even shared screenshots with their team. Initially support confirmed: “yes sir, same coupon will work for 20%.” Later they completely reversed their statement and admitted: “the coupon can’t provide the correct discount due to a bug.” This created confusion during checkout and directly affected customer trust. Second issue: The app started limiting how discounts could be handled. I was informed that Shopify-created coupons would not properly appear in their system and that merchants should instead give “points” so customers could redeem rewards from inside the app. That may work for basic loyalty use cases, but brands often need flexibility for: • influencer campaigns • apology coupons • retention campaigns • custom VIP discounts • higher promotional offers Their response was essentially: “Instead of creating coupon, it’s always advised to give points.” That should be the merchant’s choice, not something indirectly restricted because of app limitations. Third and biggest issue: Customer support and communication. After deciding to uninstall the app, I simply requested a backup/export of my review data. I waited an entire week after messaging them. The only reply I received during that period was: “Okay sir.” No instructions. No clarification. No mention that I needed to raise a support ticket by email. After continuously following up for days, they suddenly told me: “You need to send us an email on [email protected].” The frustrating part is: This could have been communicated on DAY 1. Instead, an entire week was wasted while I kept chasing updates. When I questioned why nobody informed me earlier, the responses became defensive instead of solution-oriented. One statement from their side genuinely shocked me: “Normally we had few hot call in past & within week or 2 week, people get settle & continue with the app.” As a merchant, hearing that after waiting a week for support felt highly unprofessional. If a store owner requests uninstall assistance and review backup data, the expectation should be clear communication and timely help, not assumptions that the customer will “settle down.” Another disappointing part: The founder himself joined the conversation, but instead of professionally calming the situation, the discussion became argumentative and passive aggressive. Statements like: “Learning is from both side sir” and “Now, you are putting all things on us sir” were unnecessary when the real issue was simply delayed communication and lack of accountability. There was also constant inconsistency throughout: • issue reported • issue “fixed” • then not actually fixed • workaround suggested • uninstall discussion • silence for a week • then finally “raise a ticket” This entire experience became unnecessarily exhausting for something that should have been straightforward. To be fair: The concept of the app has potential. But support quality, accountability, communication, and merchant handling need major improvement. For brands, loyalty systems and reviews are business-critical infrastructure. Bugs during checkout and delays while requesting customer review backups are not small issues. I rarely leave negative reviews, but this experience genuinely impacted my business operations and customer experience. Would not recommend unless their support process and transparency improve significantly.

The app is easy to use, and the team is very helpful and supportive. Highly recommended!

We have started working with them, the customer support is really nice. Looking forward to use this app.

Good app and amazing support.

Retenzy team was very helpful, I liked the app

Excellent loyalty app with great results and support Retenzy has been a great addition to our Shopify store. The loyalty and rewards system is easy to set up, intuitive for customers, and gives us a much better way to encourage repeat purchases and build long-term customer relationships. We especially like how straightforward the experience is for both merchants and customers. The rewards program feels engaging without being complicated, and it has helped us improve customer retention and repeat buying. The team has also been responsive and helpful whenever we needed assistance. Overall, a very solid loyalty solution for Shopify merchants looking to increase repeat purchases and customer engagement. Highly recommended!

very good service and team also good

Using Retenzy for a few weeks now — really helped us improve repeat purchases. Setup was simple, and the loyalty features actually work. Good option if you're struggling with retention

Very helpful to accommodate and support the integration.