Refersion Affiliate Marketing

Had to reinstall the app. There were some connectivity issues. But Nick once resolved, Nick got everything set up quickly!

Disappointing Experience - No Onboarding, No Help I rarely write reviews, but my experience with Refersion Affiliate Marketing has been so disappointing that I feel compelled to share it with others. It is essential for potential users to understand what they're signing up for before they invest time and resources into this platform. From the start, the onboarding process was nonexistent. I was eager to dive into Refersion and set up my affiliate marketing program, but it seemed like the company simply didn't care. There were no welcome emails, guides, or tutorials to help me get started. I was left to navigate the platform on my own, which was incredibly frustrating and time-consuming. When I reached out to their customer support for assistance, I was met with radio silence. The lack of response was astounding, considering how important customer service should be for a company in this industry. I tried reaching out multiple times through different channels, but the result was always the same: no help. The absence of any form of guidance or support made it nearly impossible to effectively set up and manage my affiliate marketing program. I spent countless hours researching and trying to figure things out on my own, but it was clear that Refersion was not designed to be user-friendly. Overall, my experience with Refersion Affiliate Marketing has been incredibly disheartening. Their lack of onboarding and customer support has left me feeling unsupported, and I can't recommend this platform to anyone looking for a seamless, efficient affiliate marketing solution. Save yourself the time, frustration, and resources by looking elsewhere.

Updated to 5 stars. Customer service very graciously amended our plan. Thank you! Be careful. They sign you on to a one year agreement that automatically renews, and will charge you for the rest of the year if you don't want to continue using their platform. A very disappointing experience, you'd think that after years of being a customer they'd let us move on without trying to squeeze our small business for more money.

I regret using this software. Refersion does a great job of marketing their tools, but after using it for almost a year, very little rate of return. Had to sign a one-year contract to use the software. Very expensive. Now after doing more research, found many other affiliate software apps that are much more affordable, and provide much better returns. Now still having to pay over $300 per month to finish out the contract. Company has no exit policy. Be very conscious before signing up with Refersion. Customer service is poor.

I can not even enter the software. I tried everything. Reinstalling. Creating new account. Nothing work. No customer Service. Might have to move to other APP

This app is expensive, not intuitive, it is time consuming to setup and also to approve all of the conversions. It does provide a W-9 form for the Affiliates, so you will need to manually monitor that and the forms of payment are limited. If you need help from anyone... good luck. They do not help you at all outside of sending you links to figure out the problem yourself. I will say though that Janice from Customer Service was very kind and even though she could not help me as much as she wanted to, she was the most helpful person I have ever worked with at Refersion. Janice is most likely the best employee in that company.

This is a rudimentary software that does an ok job and we've been running it for years. However it has lots of bugs that have been there for literally more than 5 years and they do not fix them or listen to feedback. The app is poorly designed and has innumerable annoying nonsensical features, like notifications and popups that you cant get rid of after dismissing them literally 100 times. When you go to your dashboard log in it takes you to a log out page and asks you to create a new account. When you go to an affiliate it takes you to an error page using 1990s terminology "uh oh goose egg!". Every time I go on here it is an exercise in irritation and frustration. Dont bother giving them suggestions they never listen.

I wouldn't recommend spending your money on this app. I've been using it for more than 8 months, and it hasn't generated enough sales to even cover its fees.

For the price, I expect a call for set up. The fact that this isn't offered unless you have the enterprise plan is insane. Not to mention 2.5% of sales? Not ideal for high ticket items

The app is extremely difficult to use. Very little support

So you get 50 conversions per month for $119 (about $2.40 per conversion). Oh, you can upgrade to a whole 200 conversions per month. And it doesn't matter what your price point is - sell a $5 product or a $500 product. That's unscalable. A real business has affiliates that are doing 50 conversions per day. Much less per month. You want to give unlimited affiliates but say "up to 50 conversions per month" - ok, so if I have 120 affiliates we're assuming less than one conversion per month? Now what kind of sense does that make?

Refersion is overpriced, outdated, and completely inflexible. The software delivers almost nothing for what they charge, and once you’re in, they make it as difficult and expensive as possible to leave. Even long-term customers are treated like ATMs to be milked, not partners to be supported. The platform underperforms, the contracts are predatory, and the company hides behind rigid policies instead of doing what’s fair or reasonable. There are countless better alternatives that don’t lock you into absurd fees for minimal value. If you’re considering Refersion, don’t. Save yourself the headache.

Keith was able to answer my question pretty fast. AND he provided me a report, which I was not expecting but am finding super helpful. So he gets 5 stars for going above and beyond my initial question!

Very good experience with my Refersion contacts especially Andre who always gave thoughtful and professional replies or solutions about my questions and requests for trouble shootings.

Keith from Refersion was great!

Very seamless and straightforward. John has been a great help in getting us set up.

Of all of the marketing platforms our company works with, Refersion has the best customer service - hands down. They are quick to respond, provide solutions, and easy to work with! Andre has always been a helpful hand for us! It's a great platform for affiliate management, we're glad we've been partnering with Refersion for years now!

I was upset about a function that I use to have in the old interface. Rather than just saying sorry they worked with the development team and turned something around in a day.

John and the rest of the team have been really helpful in assisting me to set up my Refersion account the right way. Really excited to get my brand going on this platform!