Referral Candy & Affiliate

I installed the app yesterday and today JC reached via chat to ask if I had any question we jumped on a zoom call right away and he helped me answer all my questions regarding Referral Candy and integration with Klavyio and Shopify! this app seems terrific and great customer service experience!

Excellent app that does exactly what I need it to do! Referral Candy has great customer service as well, and they were prompt to answer and help with any questions I had.

Jon answered my questions quickly and was really helpful. Great customer service. Thank you very much :)

Very well-built app. Lots of settings to configure, but that’s what makes it so flexible and practical. The support team is very responsive. Highly recommended!

Awesome program! Super easy to use and the support is awesome! Karen was super friendly and helped answer all of my questions in a timely manner.

Benz is the best !!! thank you so much for the excellent customer support...Best Ever!!! I would refer this app to all my friends...tyty

We have had a great experience with this app so far. Support replies within minutes and support agents are super friendly and helpful. Shoutout to Jovan who got us on the right track.

Very easy to use and install. So far we've only had one purchase from a referral but we've only had the only for a couple of weeks. Overall great app.

Great app, great service, excited to see the outcome over the weeks to come. Thanks again, Meagan for your help!

Had some difficulty configuring the app with my subscription service, but I got help from Roj over google meet and he helped me set it up step by step, he also explained everything as we proceeded.

Assistance was prompt and professional.

Jessa has taken me through the steps to get my flow working how I wanted it. Try it, it's a good app.

$149 a month if you want to use your own HTML templates for the emails that the app sends to customers. The standard 'free' templates are very basic with very few options. Discount code limitations mean that you can either have full automation or adequate fraud prevention, but not both. Very high fees for what is basically an automated email dispatch system.

This is one of our biggest money makers and there is no doubt in our mind about it. They retain the 3 stars because the program for our clients definitely works and keeps people using the referral links. I am not sure if they have been bought out in the past year but their portal has just turned to hot garbage as well as their customer service. Do you like sitting at loading screens only for them to not show any information? Like to click buttons that just hang out for minutes? Do you like referrals asking why they were not paid last month and then Referral Candy saying they were even though they can't show you? Well then this may work great for you. We have contacted them regarding this many times and get a must be your computer problem type response basically. We have 300 mb internet and 5-6 computers that can not access it properly. Maybe they are not scaled for bigger businesses? We do have thousands of people using it and hundreds of referral orders coming through. Maybe it works great for a smaller business processing around a thousand orders a month but it is not kicking it for our application at all.

We are SO tired of Shopify apps that send emails to our customers without warning us or asking for permission. This is yet another one. And for that reason we won't be using it. Only one day after signing up to try this app, it's already sent 324 welcome emails to our customers, and never notified us once or asked for our permission before doing so. It's flat out unacceptable. Uninstall.

it works! but it takes a little more than a month to pick up the momentum. it's not cheap at all! but it's cheaper than affiliates.

I haven't yet used the app. The set up instructions are basically non-existent although the customer service people did their best to help set up. Not sure if it will work for my business past the free trial period.

Good: Simplicity. Just a couple of minutes and it's up and running. You never have to worry about payments or any of the tracking, all automatic. Bad: it's difficult to customise to a way that feels like people are naturally interacting with your site. There is always this awkward layer of referral candy which can be off-putting for customers. We used it for 10 months on 2 sites, to mediocre results. Our best brand ambassadors didn't like it, so we're stopping using it.

It can be a bit confusing to get startet (especially with the Recharge integration) and there were a few hiccups, but the customer service is super helpfull and will even take a personal call to get things sorted (thanks Benz). Also thanks to Thomas and Tippy for being super helpfull! As you can see, it took a bit of support to get everything running smoothly. Probably the best referral software that has a Recharge integration.

The guys helped us rectify our issues and has been working well since. Keep up the good work and improvements