Recurly Commerce Subscriptions

We switched from Recharge to Prive for our baby diaper startup, Kudos, and we've never looked back! Beyond having an incredibly responsive customer support team, Prive has greatly simplified and improved the experience for our customers. Before Prive, at least 15% of our support tickets were from users confused about how to log in to manage their subscription. Ever since implementing Prive and their seamless email/phone code check-in, the number of support tickets around this has dropped to almost zero. Similarly, not having to duplicate discount codes or worry about two checkout processes has greatly streamlined business operations for us. The team at Prive is extremely talented and with more analytics and consumer insights ahead on the product roadmap, we feel confident knowing that Prive is going to be covering all of our business subscription needs!

Another happy customer! I made the switch from Recharge (thank god!) and after researching many different subscription softwares, I landed on Prive and I am so glad I did! We have a very customized Shopify backend with different variants within a product needing different rules, so I was looking for something that would be able to work seamlessly (which is not easy) while also providing a lot of new features Recharge couldn't offer. Prive did not disappoint! They worked super hard during our onboarding to set it up they way I needed it and it looks beautiful! Their self-serve widget is great (slight learning curve but if you play around with it for a bit, it's actually quite simple) and offers a lot of customization, but it does lack a few functionalities I was seeking. With that said, I brought all the changes I wanted to my rep and their engineering team set it up quickly. We also ran into some front end widget issues and their head engineer got on an email thread with me the same day we found the problem to fix it, which was a huge relief! Overall, I am very glad I chose Prive and I look forward to continuing to grow my subscription side of the business with them! Well done, guys!

We have used a couple of subscription platforms before Prive and have ben blown away by how good this team/product is! We had quite a complex setup/migration and customization needs which were easily dealt with by Prive. (1000x better than our last migration experience with another subscription platform) They really are a true subscription partner who takes in feedback and applies it quickly to their product by releasing updates and changes faster than we have seen anyone else move. I am genuinely excited for how good this platform is and will be in the future. The customer service is excellent, even though we are in a different time zone, and the platform is all set up to reliability and properly service stores with 10K+ subscribers. We couldn't be happier, thanks Claudia, Kai and the rest of the Prive team!

If you are looking to integrate subscriptions for your store- Prive is the obvious choice. Fully customizable, intuitive backend and affordable (unlike many other companies I was checking out).

Prive offers robust subscription features and addressed some of the main issues with our previous subscription provider. Big fans of the password-less log in, native checkout, clean reporting, and unique gifting capabilities. Not to mention, an awesome team that took care of the entire migration process for us!

Prive is not only a lot more seamless than our current subscription provider, but the team handled the entire transition very smoothly. Very happy with our new subscription with Prive and looking forward to sticking on this app moving forward. Thank you to the whole Prive team making the transition of our subscribers as easy and straightforward as possible. Also, the platform is very easy to use as well!

After sitting down and working with your team - I SUPER appreciate their help on a Sunday! The app still doesn't bundle the way I was told it does when I got it. I opted to go with another app that has more flexibility, more docs, and is at a lower price point. I understand you all usually work with enterprise clients, at that scale an onboarding call is likely appropriate. For SMB, an app should be able to onboard without having to schedule a call. That would be more of my time spent to find out this app doesn't do what I am looking for, in that time I can get another app set up and running. Thank you for the help, all the best on your journey with this app!

Would 100% recommend Prive for anyone looking to integrate subscriptions into their Shopify store! Its a major shift in the way we do business but the Prive team have been great in helping us get started. The set up was quick and easy, Kai looked after our onboarding and she was fantastic the whole way through!

Prive as product has been an outstanding fit for our business. We migrated from an internally built custom subscription app. Prive has enabled our business to scale and optimize subscriptions. From a team standpoint, I cannot say enough good things about the team. From the sales process to onboarding we were always met with personable and accountable team members.

I would 100% recommend Prive to any brand offering subscriptions. We were on Recharge for 3+ years and finally decided that it was time to move away from that archaic platform. Prive has been a breath of fresh air in the subscription space. Their support is phenomenal (should out to Kai, Edgar and Claudia), their features are exactly what we need, and the analytics actually load (*cough cough* Recharge). Half of our business is processed through subscriptions, so migrating platforms can definitely be an intimidating task, but the Prive team has made the transition incredibly smooth. Prive > Recharge

The Prive team made our transition to their platform seamless! Beautiful interface, incredibly resourceful account managers, and very happy customers. Our month-over-month subscriber growth rate has never been higher and Prive is to thank for that!

After the success we had with Prive on our DTC channel we implemented a new option for our wholesale customers to subscribe with certain incentives to reduce the amount of work for our team. The team is always there ready to help, if there is an issue or a bug it's fixed in less then a day, and they are an overall great partner.

It is a very complete subscription system! It would be great to have a department with a more European timetable for meeting times. Otherwise great!

We just launched a new brand and decided to give Prive a shot. So far we are a month in and our subscriber base is continuing to grow, so obviously this app works!

We transitioned to Prive from Recharge. This app is MUCH better integrated. The team helped us through the transition and we've had no issues since we switched. We have yet to check out the affiliate marketing function, but are excited to transition that as well.

If you have a large subscription base to migrate, I would be cautious to use this app. I still have unresolved issues of their platform not triggering properly even after 6 weeks later, which they are still working to resolve. Also they were just acquired, which was unfortunate timing. Scared for the future and will be migrating away at the end of the year.

The Recurly Commerce team is dedicated to helping your shop succeed. As a new Shopify user, the Recurlly Commerce team helped us set up the flow that made sense for the HeatSense shop. The feature set is robust and the set up was easy. We will be using them for both our D2C and B2B offerings. I highly recommend the team and product.

The Recurly team is great to work with! They know how to balance both tactical and strategic conversations. We've had a few bumps in the past couple months, but they do come back with root issues and future preventions. I think the improvements in their pipeline will really help us to level up too.

Recurly acquired Prive and completely ruined it. I don't understand the purpose of the acquisition if they just completely ignore Prive customers until they leave. Truly a terrible experience after the acquisition. Nobody at Recurly wanted to help or had any idea what was going on. Stay away!

Recurly Commerce has been a great fit for our subscription business. It's much more reliable and flexible than the platform we used prior. We've had a lot of success with the enhanced analytics and feature set (intelligent retries!) that has allowed us to level-up and grow this critical side of our business.