Rebuy Personalization Engine

Monica is a significant help with setting up my data sources and widgets on our new Rebuy account. Hoping for impressive results and high growth in our relationship going forward. Thank you for all your help, Monica.

We highly rate Rebuy, having been using it for about 8 months now. The support we've received from Max has been incredible, if ever we're unsure about setting up a new post-purchase sales flow or running a special offer he's there to sense check for us. The functionality of both the smart cart and upsells are great, and make it easy for us to change things on the fly.

Dan and Zach were great and really helped me with all the questions I had. Thanks again, team!

If you sell anything, this is a must.

Edited: AGAIN, incredible customer service! Rebuy had a developer working with me on a tough gift-with-purchase problem. They created a custom widget solution, drawing on knowledge of both Shopify and the Rebuy universe, and stayed on chat with me as we tested workarounds until it worked! Thank you so much, Dan! While Rebuy isn't immediately user-friendly, their customer service is so top-notch that you will confidently be able to implement the tool. I am most impressed with Rebuy's customer service. Getting in touch with a human was relatively easy over chat, and once I did, this person helped me troubleshoot a complicated Gift with Purchase Cart widget. The widget was not displaying in the Smart Cart, and the customer service agent guided me through each step of the process, accepting my screenshots and sending their own. Rebuy has a large learning curve and requires experience and comfort coding. Onboarding is not fast. Access to a real person is greatly appreciated and necessary. Rebuy prioritizes the human experience, even though they also provide AI agents, and this makes adopting Rebuy as your e-commerce upsell app a viable option.

Slow, feels outdated, our custom recommendations and cart vibe coded with Claude work better and cost nothing.

We onboarded Rebuy back in February, and over the span of 5 months, saw our purchase AOV increase 13% through a combination of post-purchase offers, in-cart upsells, and A/B site testing. Even when the platform does not have functionality we're looking for, their product team has built work arounds in real-time based on our feedback. Our Rebuy rep, Maria Garcia, has been a dream in helping us execute testing, as well as bringing her own ideas to the table. Everyone should be on Rebuy!

Rebuy has been a great partner for LosReyes. The product works well for our store, but the team is what stands out. Our Customer Success Manager, Zoram, took time to understand where our business is today and worked with us on a plan that fits. He was quick to respond, easy to talk to and followed through on everything he said he would. It's rare to find a software company that treats a growing brand like a real partner. We're glad to be staying with Rebuy and would recommend them to other Shopify brands.

Rebuy is one of the essential apps for easily merchandising our store. I love that I can easily implement gifts with purchase, BOGOs, and promoted items without any coding.

Rebuy has helped our brand to raise the AOV through smart cart, upsells and post-purchase flows. Special thanks to Maria, our AM, and Rebuy developers for accommodating our requests to help improve our website's user experience.

Rebuy has helped elevate my DTC brand to a new level! They are coming out with awesome new developments all the time. My CSM, Catherine, is super flexible, friendly, and knowledgable and has given us a helping hand any time we have a request or need assistance using the tool. Rebuy is intuitive, user-friendly, and innovative. I would recommend Rebuy to anyone who is trying make their site more dynamic and engaging!

We’ve had such a great experience with Rebuy! Fin, Rebuy’s AI assistant, is incredibly helpful and quick, and their support team is always responsive and makes it easy to get the help we need. We also absolutely love working with Maria, our Rebuy Success Manager. She’s been such a great partner and is always there to help us navigate new ideas and opportunities. We recently revamped our cart with Rebuy, and it looks amazing, feels elevated, and is performing great. Overall, we’ve been so happy with the platform, the team, and the level of support!

Rebuy has worked flawlessly for us since day one. The platform is stable and easy to manage, and their customer support is genuinely top-tier — fast, thorough, and always helpful. Highly recommend.

We've been using Rebuy now for 7 months and it's helped significantly to boost AOV and repeat sales. It's one of our key e-commerce apps and works with some of our other top apps like ReCharge Subscriptions. We use the one-time order follow up feature to drive repeat sales and sell new subscriptions and the intelligent cross selling feature to drive increased engagement and add to carts from our product pages. Customer service has been top notch. Fast and professional. Highly recommended. - Primal Kitchen, Shopify Plus

We've had a similar experience using Rebuy as Primal Kitchen. Almost everything we do is built around subscriptions so the fact that Rebuy works with this in mind has been great for us. We've been using Rebuy for a little over 7 months now and it's definitely helped boost sales and overall revenue. We use the app to send automated order follow up emails with embedded coupons which we use to incentivize reorders and the smart cross sell tools (customers who bought this also bought) on our product pages and shopping cart. Rebuy works with our subscription app ReCharge which is really nice. Also, the app has stellar in-app reporting using the 30 60 and 90 performance reports so you can see what impact the app is having. For example sales figures, click through rates, average revenue per email, add to carts, product views, etc. Developers have been quick to respond and open to feedback. Great app. 5 stars. - Primal Blueprint, Shopify Plus

Amazing customer service. Very happy with the team's willingness to help me with my requirements, even if it required new feature development. eg, I needed the recommendations to show my home currency and not USD and it was done literally overnight. Even less urgent issues, which had to do with look-and-feel elements, have been addressed and they ensured it was to my satisfaction. Highly recommended.

We're using this app to help us with three different upsells/cross-sells on our site. I'm beyond happy that I found an app that seems to be able to complete all three! Beyond this, the app is very intuitive, has great analytics, and is easy to set up simple tasks. The best part is that their customer service team rocks! They're willing to help and explain anything. I would 100% recommend this app.

Very good marketing app and customer service is A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I used this app for my recommended product blocks https://benicci.com/products/detailed-paint-brush-set-of-15 It works fine. When I faced a difficulty due to my youtube embed code on product gallery I pinged rebuy support.. they helped me immidiatly. Superb! I really recommend it :-)