Re:amaze AI Helpdesk & Chat

We used this app for years and trusted it with every customer conversation we had. Then one channel was deleted by mistake, and with it every helpdesk ticket attached to it disappeared permanently. So we contacted support. Can you restore the tickets? No. Do you keep any backup? No. Is there any recovery process at all? No. Their answer was to “pass the feedback on to the team.” That was it. This is a helpdesk platform, a product whose whole job is to store customer conversations, and it has no backups, no recycle bin, no undo, and no recovery path. One click wiped out years of customer history, and the company that sold us the tool shrugged. Mistakes happen, which is exactly why every serious software company builds safeguards. This one didn’t, and when it mattered, nobody there could or would help. If your customer data matters to you, stay away from this platform. Ours is gone for good, and their support made it clear they don’t see that as their problem.

Great program -- we are very happy with Reamaze

I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses. The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something. The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that. Still worth 5 stars. Update January 2018: Reamaze keeps adding rockstar features and the integration with Shopify is getting deeper with every update. You're not doing yourself a favour by choosing a cheaper solution than Reamaze. Period.

We are huge fans of Reamaze. The functionality, implementation and extremely knowledgeable, helpful and fast support team are absolutely an amazing combination. Reamaze is by far the most valuable tool we use on a daily basis.

The app is great! Lots of features and the support team is super helpful!

Top-tier support responds instantly to issues and questions. The best helpdesk system I trialed (we've tried helpscout, zendesk, and others). It also supports multiple stores, brands, integrates with Instagram and FB. Overall just amazing.

Great app, saves me alot of time.

Great app for managing customer service! I really like that you can connect multiple email addresses and social email channels and see all the incoming messages in one place. The app has a very nice help center with searchable FAQ's that can be displayed on your website and in the chat. Chat is included also and comes right into the same Reamaze inbox. You can also set up different chat triggers to engage customers. You can have multiple users, assign messages to them, set reminders to follow up and add internal notes to messages. Another cool feature is that Reamaze syncs to your Shopify and pulls up an order information that is displayed on the side and you can even cancel or refund orders right from the app. There is so much you can do with this app and their support is very responsive and attentive to your needs. Plus my VA loves working in this app! Highly recommend Reamaze for customer support management!

Sensational platform, elegant, simple to admin’ and feature rich - support is the best there is. Get it.

***** Beyond and above ***** Probably the best app for customer engangement and customer service when you are on Shopify. Self service with FAQ, multi channel options such as contact forms, direct emails, live chat, messaging and sociale media monitoring. What's not to like? Besides the fact that Reamaze is a powerfull app then their customer service / onboarding is excellent. Super responsive and extremely friendly. Our team loves all the features of Reamaze and yet it is super simple to use. This is a highly recommended app - no doubt. Regards Mikael ridersdeluxe.dk

Reamaze is by far the best support system for customer service i have used. I love that i can connect to Office365 by smtp so all mail is verified without having to use my SPF records. Very easy to use and Reamaze support team reply fast and most important they really know what they are doing. If you need a system for customer service let you self be RE:Amazed. Its worth every dollar and then some. Happy days!

Reamaze is by far my favorite support app. My team loves the organization and the awesome features. Their support team is unreal as well! :)

Nothing beats this app, used it for a couple of months, and this will be a big deal on day on shopify.

First off, outstanding customer service and support. Even more outstanding developer support. This is probably by far the best live chat and helpdesk platform out there for Shopify. Have tried other apps but Reamaze has much more depth even though it doesn't look like it on the surface. We plan to upgrade to Shopify Plus next year and will be taking Reamaze with us. What I like most about Reamaze is the way they've thought about how a helpdesk and live chat tool should work for ecommerce. It's not a generic tool like zendesk. For example, they include marketing automation features and chatbots for free. This indicates that their team has thought about how us merchants want to use a tool like this.

Re:Amaze is fantastic; easy to use and the support is very personable and great. It's like working with a small company. This software is really tailored towards e-commerce stores and great for small companies. We've used ReAmaze for years and still love it.

Excellent support app and support team. If you need support app for a shopify store, this is the best option available.

A great app. Great service. Fantastic integration with Shopify - pulling in customer order data and page visits (and your Social media channels.) You will love the pricing too.

This is exactly what we have needed. It does everything you can ask for in a CRM and best of all the customer service is awesome!

Awesome platform. So easy to use, great value and saves me hours every week. No more constantly flitting between different social media channels, we take care of all the customer service stuff either on the web or using the mobile app, all in one place. It's a great integration with Shopify too, pulls any conversations you've had in the past, any current or previous orders are also pulled through. Makes everything so much easier. We're huge fans here at Foundry Coffee Roasters. 10/10

We switched from our current platform to Re:amaze and are happy with our decision. support from the company has been great and they were happy to work with us to meet our needs. The platform itself works great and we have had very few issues. I look forward to continuing with Re:amaze in the future and leveraging more of what they have to offer.