Last 30 days
5 new reviews
▼ 1.1 vs. all-time
I definitely recommend this app. Very straightforward and easy to navigate. Ramon has been amazing and super helpful with getting it set-up on my site. If you offer customization, this app is the best way to go.
The app looks cool, but the setup is a bit confusing. My biggest issue is the lack of communication for help. I initially had trouble embedding the app into the site, so I sent an email for help. Right away, Ramon was responsive within the hour to help me get it fixed, which was great. But then I had some questions about certain settings and how to get certain templates set up to the way that I needed them, and no response after that. Over 24 hours later, still no response even after sending 2 follow up emails. The next day, I ended up submitting a new email through the "contact developer" link in the app store, and again received a fast response from Ramon saying that he'll reply off of my other email. I received his response, but it was unclear and also did not answer all of my questions, so I replied off of that email, but it has been over a week and a half and still no response in sight even with follow up emails. I don't have time to be ignored like this, so I'm ultimately moving on due to lack of response for support. ***Adding additional information after developer's response: Developer is claiming that they offer a smooth experience and committed to answering customers as soon as possible. But when I ask a question and over a week goes by with no response, I highly doubt that is a fast response, especially when there is NO RESPONSE AT ALL. After sending a couple follow ups asking to please respond to my email because I'm still confused and I still do not get any response AT ALL, that is still hardly answering my question. I literally had to send another inquiry through the Shopify page instead of the email chain we were originally communicating from to ask to please answer my question and all I got from that inquiry was a "we'll respond to your other email in a moment" and then I received a response from the other email saying "I'm responding to your email now" and they didn't even answer all of my questions that were in there. I wasn't just asking "can I do this or do that" and what features the app does, I was confused and truly didn't understand even after watching the tutorials MULTIPLE TIMES. So I had more questions because I truly didn't understand, but yet I was left disregarded. But ok... chalk me up as a general merchant that doesn't like to check the tutorials. That's far from the truth. I'm the type of person that tries so hard to figure things out on my own so that I don't have to ask for help. If I'm asking for help, it's because I truly need it because I am unable to figure it out on my own. I seriously cannot get over the response from this developer. Had you reached out to apologize and continued to help me, that would have been such an easy fix, but you're trying to play victim (which you're clearly not) instead.
App looked promising but I got stuck and support was lacking and not as helpful as I hoped.
Qstomizer is the only designer app that we were able to integrate and scale with our client's very specific needs for product customization. It has worked great since the site launched over a year ago. On top of that their customer service and support is one of the best I've ever dealt with. Their response and resolution is very fast and knowledgeable. If I could give them more than 5 stars I most certainly would!
Perfecta aplicación, fácil de usar para clientes y sencilla y clara para configurar. Destacar la ayuda y el servicio al cliente, especialmente de Ramón Oritgosa, rápida respuesta, aclara cualquier duda y dispuesto a ayudar en todo lo posible.
Best app for customizing products
Perfect App, Perfect Service! Still got some work to do but in the meantime visit my Shopify store www.dizzykitten.co.uk
Awesome app with awesome support! I have been searching for a long time this kind of app and when I've found it, my store is just perfect now :) This app gives so many possibilities to customize products and it's so easy to use (for my - to install and set up, for customers - to do their own customized products). Really great job, I do recommand!
Definitely the best custom product app! The support is one of the best features especially when it comes to response time. Overall great app, works perfectly for me :)
Fantastic App with Outstanding Support This app has been a game-changer for our store. The user-friendly interface makes it easy to set up and navigate, and the customization options are impressively robust—perfect for tailoring it to fit our brand. Integration with Shopify is seamless, and it's fully mobile-compatible, which is a huge plus for our customers who shop on their phones. What really sets this app apart is the developer. They're incredibly helpful and quick to respond to any issues or questions. The support team is professional, responsive, and clearly committed to continually improving the app. Highly recommended for any merchant looking to enhance their store experience!
The app is great but the support is even better! The app developer, Ramon, was extremely responsive to all our requests and went over and beyond to get them done for us in a very speedy timeframe. 5 stars for sure :)
La aplicación es justo lo que buscábamos, pero mejor aún es Ramón M. Ortigosa, estamos encantados con su atención, la rápida resolución de las dudas y su profesionalidad.
Super Service! Geniale App! Die Supportanfragen werden binnen Minuten bearbeitet und 100% beantwortet! Kann ich nur empfehlen! Vielen Dank!
Awesome support and great app!
My rating for this app is 5 stars because I can't give 10. This app is wonderful in terms of handling and visualization. I tried various apps for my clothing customization store and had lots of problems until I found Qstomizer which immediately left me with an excellent impression for its intuitiveness and speed. Ramon's technical support was professional and essential. The timeliness in responding and immediately understanding any difficulties and problems in configuring the app made everything easier. Although I live in Italy and I don't speak English very well, I didn't have any communication problems thanks to his intuitiveness and skill. I configured my store with this new app quickly. Thanks to Ramon and all the staff of him!
I've been working with Ramon on several stores using his customizer for several years. It's by far the most functional designer on Shopify. Other apps charge percentages per sale, which makes me stay with this app. I love the flat and honest monthly fee, its a bargain for the power of this tool. Support is excellent. Thank you so much! Long term customer here.
so basic and expensive
This is a great customization app. It's very easy to use and has a lot of nice bells and whistles. The developers has been great to work with. They respond to every email and are willing to help with any special requests that you may have. Highly recommend.
Our setup was a little more complex than most. Ramon has been a huge help and very responsive. I'm impressed with the app. This is something we wanted to do in the past but it required expensive custom software. We never were successful. Having this capability in a low cost app compatible with Shopify is fantastic.