Multi Vendor ‑ Puppet Vendors

We just opened our Makers Market in Wisconsin and absolutely love the app! We have a group of 20 vendors that were all able to utilize the system and upload their inventory without issue. The way the inventory flows into Shopify was just what we needed. Having the vendor commissions and nearly live updates while they had sales during our opening was a huge motivator for choosing Puppet Vendors over the other applications we tested. We are on the basic plan and the features included were more than enough to get us organized and focus on what really matters - handmade products and being in the community. Thank you, Puppet Vendor Team!

The issue has been resolved. My experience with Puppet Vendor's multi-vendor marketplace service has been mixed. Initially, the platform was invaluable as we expanded our business and onboarded more vendors. It streamlined our operations, and their customer service was responsive and helpful. However, over the past three weeks, we have faced serious issues. The system has been running very slow, preventing our vendors from accessing the portal and severely hampering our ability to fulfill customer orders promptly. Despite ongoing communication with Puppet Vendor's support team, the problem remains unresolved. Consequently, we are now exploring alternative vendors. While Puppet Vendor has its strengths, any new potential customers should exercise caution, especially if scalability and reliability are critical to their business.

I have been using this app for a few weeks and have been enjoying it very much. My vendors are finding it very user friendly and straightforward and I have not heard any complaints! On the merchant side it is very easy to understand and use, and integrates seamlessly with the main Shopify site. The cherry on top are the amazing people behind it. I had the pleasure to work with Martin to optimize the app features for my needs and he has been so very helpful and available! He listened to my needs and delivered everything we agreed on in a very timely manner. I highly recommend this app and I can see my business growing with it. Thank you Martin and the Puppet Vendors team!

Disappointing Experience – Usability Issues While the app has potential, it suffers from fundamental usability issues that make it impractical for us to use for most of our vendors. Key Issues: 1. Commission Assignment Visibility o The app allows assigning commissions by percentage or dollar amount per product, but once assigned, product names are truncated to only the first word. o Example: If selling pet products, items like "Dog Bowl," "Dog Leash," and "Dog Collar" all display only as "Dog," making it impossible to distinguish between them. o The only alternative is using SKUs, but this becomes impractical when dealing with hundreds of variant SKUs. 2. Product Search Flaw (Partially Fixed) o Initially, the search feature displayed every product containing the search term, including inactive products, with no way to filter them out. o If the desired product wasn’t in the first set of results, there was no way to select it. o This issue was eventually addressed but was surprising, given the app has been available for years. Overall Experience: We reported the commission assignment issue early in our trial period, yet a month later, it remains unresolved. Additionally, the last update was on March 4th, meaning no progress has been made since our trial ended. This lack of responsiveness is disappointing, and unless improvements are made, I cannot recommend the app. Update 24/03/25: The issue "1.Commission Assignment Visibility" was fixed Friday 21/03 after leaving this review on the 19/03 so now works as one would expect. Thankyou

Complicated for nothing. Poor themes. No service by the weekend . Seriously ?

J’adore cette plateforme, elle est idéale pour la gestion de mon marketplace. L’interface est simple, efficace et répond parfaitement à mes besoins. Mon seul petit bémol concerne le chat des vendeurs : j’aimerais que les informations des clients n’y apparaissent pas pour plus de confidentialité. J’espère que cette amélioration pourra être prise en compte lors d’une prochaine mise à jour.

I wrote to the team expecting updates to the product, received confirmation that it would happen a week or two later. After a series of follow ups and six months of paying for the app, I received nothing. It was very frustrating. That said, once the Puppet team saw my initial review, they provided me with a full refund and offered to try again within a tight deadline (no longer need the service given we had to come up with an alternative). It was a nice response.

We're gradually switching our sellers to another app. It's very complicated; we can't understand what changes the sellers have made to the products. Reaching customer service is also quite difficult. This is a marketplace app, but they haven't thought about these details.

A very unusual app and probably the only one able to easily perform a follow-up of the sales and commission to pay. We sell painting online and pay commissions to artists. We were looking for a way to reduce the workload at the end of the month to calculate commission for our artists. No more excel, and multiple back and forth with our 20+ artists. Also, less questions from them as they can connect to their portal and see where they stand in term of sales in Realtime. We are not using the Paypal feature as our artists prefer to be paid by bank transfer however it is a very good feature. The dev is also listening a lot the feedbacks and constantly improve the app. Price is OK, we added the option to remove the brand and some others to match our exact needs (like having the ability to hide info on our artists portal). At the end we pay $40/month which is close to the maximum we were ready to pay to have such a feature that will help us to save time and improve communication with our artists. Great app, great thinking behind.

Amazing app! It is exactly what I need to calculate the percentages that I owe my artists. We print art and pay the artists a percentage per painting. This app makes it so simple to calculate the percentages and to calculate the payouts. When I have questions, the support is amazing. I use it a lot to see reports of what sold too. Its super helpful.

Just installed Puppet Vendor for both our B2C and B2B store and the value is incredible! It has everything we need in one portal and replaces a lot of manual work we were doing before (endless excel/csv reports, lots of tracking,etc.). Super affordable. Their team (Martin) is extremely helpful. Big props. Big 5 stars. . And I’m not on their team, just a genuinely happy customer.

We recently rolled out Puppet Vendor across both our B2C and B2B stores and it’s been a huge upgrade! Having everything centralized in a single dashboard eliminated a lot of the manual processes we used to juggle with spreadsheets and CSV exports. I even reached out to support with a few improvement ideas after using it, and they shipped the changes within 24–48 hours. That level of responsiveness is honestly rare!! It feels like they actually listen and build with their customers, not just for them.The pricing is more than fair for what it replaces. Support has been fast and genuinely helpful whenever we’ve had questions. Highly highly recommended!

We run a multi-vendor setup and PuppetVendors has handled it without drama. Vendor onboarding is quick, the payout and commission splits are accurate, and our vendors can see their own orders and earnings without us fielding constant emails. The support team is the standout, quick replies, and they actually fix things instead of sending you a help doc. Easy recommendation if you're managing more than a couple of vendors.

Puppet Vendor provides about 95% of the services our team was looking for in a Vendor platform, which is far and away the best we've seen of what is available in the market. The Puppet Vendor team and support staff have been incredibly responsive and helpful with any questions or bugs we come across, and are quick to address them.

I migrated my digital preset business to Shopify after nine years on WooCommerce, and PuppetVendors handles revenue splits for my 20+ collaborators. That's the part I was most nervous about getting wrong. The app does what it says. But the reason I'm writing this is the support. Every time I asked for something in the chat, they got on it immediately. When they weren't online, I'd come back the next morning and it would already be done. And every single issue they told me they'd fix, they fixed. No chasing, no following up three times, no being handed between people. That's rare, and during a migration where a hundred things are moving at once, it's worth a lot. Commission calculations have been accurate, the payout export gives me exactly what I need to pay people each week, and setup was straightforward. Highly recommend.

I'm using the app to manage partners on my marketplace, and it's been super helpful! It automates payment splitting, reducing manual work. I recommend it!

We like it because it is simple to use for both us and the vendors!

Easy to use and quick customer support.